Itaú Unibanco S A : Itaú Unibanco Holding S.A. 2020 Reference Form (Form 6-K)

Itaú Unibanco Holding S.A. 2020 Reference Form

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Historical resubmission Version Reasons for resubmission Date of update V2 Updated items: 3.3, 10.3, 12.12, 15.7, 17.1 and 17.5. 06/02/2021 V3 Updated items: 4.1 and 12.12 06/10/2021 V4 Updated items: 12.5/6, 12.7/8 and 12.12 06/21/2021

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12.12. OTHER SIGNIFICANT INFORMATION Addition Information of items 12.5/6 and 12.7/8 A-Total Number of Meetings Held by Body: Body Meetings Board of Directors (1) 13 Fiscal Council (1) 4 Audit Committee (2) 33 Disclosure and Trading Committee (3) 4 Strategy Committee (4) 5 Capital and Risk Management Committee (4) 7 Nomination and Corporate Governance Committee (4) 2 Related Parties Committee (4) 4 Personnel Committee (4) 3 Compensation Committee (4) 2 Social Responsibility Committee (4) 3 (1) period from July 7, 2020 to February 26, 2021 (2) period from August 7, 2020 to February 26, 2021 (3) period from April 22, 2020 to January 18, 2021 (4) period from April 30, 2020 to February 26, 2021 B - Consecutive Terms of Office: For the number of consecutive terms of office: 1) of the members of the Board of Directors, Fiscal Council, Audit Committee, other committees and Executive Board, the following criteria were adopted: (a) counting as from ltaú Unibanco merger on November 3, 2008; (b) inclusion of terms of office with periods shorter than one year in case a member joins the body after the beginning of a term of office; and (c) inclusion of current terms of office; 2) For Directors José Caruso Cruz Henriques, the terms of offices of the alternate member of the Fiscal Council were considered. For the number of consecutive terms of office of the members of the Disclosure and Trading Committee, the following criteria were adopted: (a) counting as from ltaú Unibanco Merger on November 3, 2008; (b) inclusion of current terms of office. C-Meeting Attendance Percentage: For calculation of the meeting attendance percentage: (a) of the members of the Board of Directors and Fiscal Council, the meetings held from the moment members took office on July 7, 2020 until February 26, 2021 were considered; (b) of the members of the Audit Committee, meetings held from the moment the members took office on August 7, 2020 until February 26, 2021 were considered; (c) of the members of the other committees, meetings held from the moment the members took office on April 30, 2020 until February 26, 2021 were considered; (d) of the members of the Disclosure and Trading Committee, meetings held in the period from April 22, 2020 to January 18, 2021 were considered; (e) there is no calculation of the meeting attendance percentage of the management member Candido Botelho Bracher because the meetings do not involve his reelection to the Company's Board of Directors, Capital and Risk Management Committee and Compensation Committee; (f) there is no calculation of the meeting attendance percentage of the management member João Moreira Salles because the meetings do not involve his reelection to the Company's Compensation Committee; (g) there is no calculation of the meeting attendance percentage of the management member Maria Helena dos Santos Fernandes de Santana because the meetings do not involve her reelection to the Company's Board of Directors and Related Parties Committee; (h) there is no calculation of the meeting attendance percentage of the management member Artemio Bertholini because the meetings do not involve his reelection to the Company's Fiscal Council; (i) there is no calculation of the meeting attendance percentage of the management members Reinaldo Guerreiro, João Costa and Rene Guimarães Andrich as alternate members were not required to attend the meetings of the Company's Fiscal Council; (j) there is no calculation of the meeting attendance percentage of the management members Alexandre de Barros, Ricardo Baldin and Rogério Carvalho Braga because the meetings do not involve their reelection to the Company's Audit Committee; (k) there is no calculation of the meeting attendance percentage of the management member José Virgílio Vita Neto because it was formalized that he became part of the Disclosure and Trading Committee on January 18, 2021; (l) there is no calculation of the meeting attendance

percentage of the management member Cesar Nivaldo Gon because the meetings do not involve his reelection to the Company's Personnel Committee; (m) there is no calculation of the meeting attendance percentage of members of the Executive Board, and the percentage is zero because the field to be filled in the Empresas-Net system is disabled. D-Independence Criterion for Members of the Audit Committee: The members of the Board of Directors Fábio Colletti Barbosa, Frederico Trajano lnácio Rodrigues, Marco Ambrogio Crespi Bonomi, Maria Helena dos Santos Fernandes de Santana and Pedro Luiz Bodin de Moraes are deemed independent. An independent member is a member who has no commercial or other relationship with the Company, with a company under the same control, with the controlling stockholder or with member of a management body that may (i) give rise to a conflict of interests; or (ii) impair its capacity and exemption from analysis and assessment. All members of the Audit Committee are deemed independent, in conformity with applicable regulation and under the terms and conditions of the Audit Committee Regulation, and may not be, or may not have been, in the past twelve months, (i) an officer of ltaú Unibanco or its affiliates; (ii) an employee of ltaú Unibanco or its affiliates; (iii) responsible technician, officer, manager, supervisor or any other member of staff, with a managerial function, of the team involved in external audit work for ltaú Unibanco or its affiliates; (iv) a member of the Fiscal Council of ltaú Unibanco or its affiliates; (v) a controller of ltaú Unibanco or its affiliates or (vi)a natural person, holder of a direct or indirect interest of more than ten percent of the voting stock of ltaú Unibanco or its affiliates. E - Type of Audit Committee lt is clarified that, pursuant to article 22, paragraph 2 from the Law nº 6,385/76, the Audit Committee adheres to the Resolution 3,198/04 of the National Monetary Council, which explains the reason why it is not compliant with the CVM lnstruction 308/99. F - Politically Exposed Persons Regarding the members of the Board of Directors, Executive Board, Fiscal Council and other Committees, we classify as politically exposed persons: Alfredo Egydio Setubal (member of the Board of Directors); Leila Cristiane Barboza Braga de Melo and Pedro Paulo Giubbina Lorenzini (members of the Executive Board), Reinaldo Guerreiro (member of the Fiscal Council) and Ricardo Baldin (member of the Audit Committee), on account of: • Alfredo Egydio Setubal being characterized as a Related PEP considering the relationship with members of Liquigás Distribuidora S.A. and B3. • Leila Cristiane Barboza Braga de Melo being characterized as a Holder PEP considering the management position at FEBRABAN. • Pedro Paulo Giubbina Lorenzini being characterized as a Related PEP considering the management position at FEBRABAN. • Reinaldo Guerreiro being characterized as a Related PEP considering the management position at Cia. Saneamento Básico - SABESP. • Ricardo Baldin be characterized as a Holder PEP considering a management position at Finame. Below we present the hierarchy flowchart of said Bodies:

12.5/6 - Composition and professional experience of the board of directors and fiscal council With respect to each member, see below information about item 12.5 'm': I - Main professional experience for the past five years, indicating: • Company's name and activity sector. • Position and roles inherent in the position. • Whether the company is part of (i) the Issuer's economic group or (ii) is controlled by an Issuer's direct or indirect stockholder with an interest equal to or higher than 5% in the same class or type of the Issuer's securities. II-All management positions they hold in other companies or third sector organizations: Company's name Company's activity sector Company is part of (i) the Issuer's economic group (ii) is controlled by an Issuer's direct or indirect stockholder with an interest equal to or higher than 5% in the same class or type of the Issuer's securities. Other companies or third sector organizations Abril Comunicações S.A. Printing of books, magazines and other periodicals x Alana Foundation Charitable organization x AlanaLab Communication of impact x Almar Participações S.A. Holding company of non- financial institutions x Alpargatas S.A. Holding company of non- financial institutions x Americel S.A. Telephony Equipment x Arthur Andersen & Co. Advocacy x

Associação Brasileira das Companhias Abertas (ABRASCA-Brazilian Association of Publicly- Held Companies) Non-profit civil association x Associação Brasileira das Entidades dos Mercados Financeiro e de Capitais (ANBIMA-Brazilian Association of Financial and Capital Market Entities) Non-profit civil association x Associação Nacional das Instituições de Crédito, Financiamento e Investimento (ACREFI-Brazilian Association of Credit, Financing and Investment Institutions) Bringing together companies of the sector, defending their legitimate interests, strengthening the relationships among the associates and fostering the development of their activities x Banco Brascan S.A. Investment Bank x Banco Central do Brasil (BACEN-Central Bank of Brazil) Federal government agency x Banco do Brasil S.A. Multiple-service banking, with commercial portfolio x Banco Icatu S.A. Multiple-service banking, with commercial portfolio x Banco Itaú Argentina S.A. Holding company of non- financial institutions x Banco Itaú Suisse Holding company of non- financial institutions x Banco Itaú BBA S.A. Multiple-service x Banco Nacional de Desenvolvimento Econômico e Social (BNDES - Brazilian Social and Economic Development Bank) Development bank x Banco Pirelli-Fintec Multiple-service banking, with commercial portfolio x Banco PSA Finance Brasil S.A. Multiple-service banking, with commercial portfolio x Banco Real S.A. Multiple-service banking, with commercial portfolio x Banco Santander (Brasil) S.A. Multiple-service banking, with commercial portfolio x Banco Santander S.A. Multiple-service banking, with commercial portfolio x Bank Boston Multiple-service banking, with commercial portfolio x BB Seguridade S.A. Insurance and pension plan x BM&FBOVESPA S.A. - Bolsa de Valores, Mercadorias e Futuros (currently B3 S.A. - Brasil, Bolsa, Balcão (B3 S.A. - Brazilian Exchange and OTC)) Management of organized securities markets and provision of services of registration, clearing and settlement, and support to financing operations x Bolsas y Mercados Españoles (BME) Administration of organized securities markets x Brasil Warrant Administração de Bens e Empresas S.A (BWSA) Holding company of non- financial institutions x Bunge y Born Food industry x

BW Gestão de Investimentos (BWGI) Management of restricted public funds x Câmara Interbancária de Pagamentos (CIP) Brazilian Payment System x Cambuhy Investimentos Ltda. Consultancy in corporate management x Cetip S.A. Mercados Organizados (Organized Over-the-counter Market in Assets and Derivatives) Management of organized over-the-counter markets x Cia. de Saneamento Básico do Estado de São Paulo (SABESP-Basic Sanitation Company of the State of São Paulo) Water collection, treatment and distribution x Cia. de Saneamento de Minas Gerais (COPASA-Minas Gerais Sanitation Company) Water collection, treatment and distribution x Cia. de Saneamento do Paraná (SANEPAR-Paraná Sanitation Company) Water collection, treatment and distribution x Cia. Hering Manufacturing of cotton woven and knitted clothing, except for socks x CI&T Software S.A. Digital Solutions x Citibank Brazil Financial Conglomerate x Citigroup Brasil Financial Conglomerate x Comissão de Valores Mobiliários (CVM - Brazilian Securities and Exchange Commission) Public administration in general x Comissão Trilateral do Conselho Internacional da NYSE Private Discussion Forum x Comitê de Fusões e Aquisições (CAF) Self-Regulatory Entity x Commercial Free Childhood (CCFC) Education x Companhia Brasileira de Distribuição S.A. Retail sales x Companhia Brasileira de Metalurgia e Mineração (CBMM-Brazilian Metallurgy and Mining Company) Metallurgy and technology x Companhia Paranaense de Gás (COMPAGÁS-Paranaense Gas Company) Natural gas distributor x Conectas Non-governmental organization x ConectCar Soluções de Mobilidade Eletrônica S.A. Payment Institution x Conferência Monetária Internacional International Organization x Conselho Editorial da Revista de Direito das Sociedades e dos Valores Mobiliários (RDSVM) Editorial x Conselho Regional de Contabilidade (CRC/SP-Regional Council of Accounting) Self-Regulatory Entity x

Corhen Serviços Ltda. Combined office and administrative support services x CPFL Energia S.A. Energy Distribution x Debevoise & Plimpton Advocacy x Deutsche Bank Securities Investment Bank x Diagnósticos da América S.A. (DASA) Clinical Diagnostics x Directa Auditores Advocacy x Duratex S.A. Manufacturing, sale, import, and export of wood by- products, bathroom fittings, and ceramics and plastic materials x Ecorodovias Concession of Public Works and Services x Editora Almedina Editorial x Electrolux do Brasil S.A. Manufacture and marketing of household and industrial appliances in general x Elekeiroz S.A. Manufacturing of intermediate products for plasticizers, resins and fibers x Eneva S.A. Electricity x Ernst & Young Accounting and tax audit and consulting services x Escola de Administração de Empresas de São Paulo da Fundação Getulio Vargas - São Paulo (EAESP-FGV-School of Business Administration of São Paulo of Fundação Getulio Vargas) Education institution x Faculdade de Direito da Fundação Getulio Vargas Education institution x Faculdade de Economia, Administração e Contabilidade de São Paulo (FEA-USP-School of Economics, Business Administration and Accounting of the Universidade de São Paulo) Higher education - undergraduate and graduate courses x Federação Brasileira de Bancos (FEBRABAN - Brazilian Federation of Banks) Organization of trade and business association activities x Federação Brasileira de Bancos (FENABAN - National Federation of Banks) Employers' union x Federal Reserve Bank Federal Agency x Fellow Ashoka Non-profit organization x Fidelity International Ltd. Investment management x Financeira Itaú CBD S.A. Crédito, Financiamento e Investimento Credit, Financing and Investment Society x Financial Stability Board (FSB) Financial Stability Board x Fundação Bienal de São Paulo (São Paulo Art Biennial Foundation) Restoration and conservation of historical sites and buildings x

Fundação das Nações Unidas (EUA) International Organization x Fundação Instituto de Pesquisas Contábeis, Atuariais e Financeiras (FIPECAFI - Institute for Accounting, Actuarial and Financial Research Foundation) Higher education - undergraduate and graduate courses x Fundação Itaú para Educação e Cultura Activities of membership organizations related to culture and art x Fundação Maria Cecilia Souto Vidigal Non-profit organization x Fundação Nova Escola Non-profit organization x Fundação OSESP (OSESP Foundation) Music teaching x Fundo Garantidor de Crédito (FGC) Non-profit organization x Fundo Patrimonial da FEA-USP(FEA-USP Endowment Fund) Raising and investment of funds to support FEA-USP x Fundo Patrimonial Lumina UNICAMP Raising and investment of funds to support UNICAMP x G/xtrat Consultoria Econômica Ltda. Consultancy in corporate management x Gávea Investimentos Fund management services by contract or commission x GC/Capital Empreendimentos e Participações Ltda. Holding company of non- financial institutions x Grant Thornton Brasil Accounting and tax consulting and auditing x Grupo Big S.A. Retail sales x Grupo Boticário Cosmetics x Grupo Itaú Unibanco (Itaú Unibanco Group) Financial Conglomerate x Grupo Natura (Natura Group) Financial Conglomerate x Gustavo Loyola Consultoria S/C Consultancy in economics x Hospital de Clínicas de Porto Alegre (HCPA) Hospital care, first-aid and emergency care unit activities x IBM Brasil Machinery and Services Industry x Icatu Holding S.A. Holding company x IFRS Foundation Production of Accounting Standards x Indústrias Romi S.A. Machinery x Instituto Akatu (Akatu Institute) Non-governmental organization x Instituto Alana (Alana Institute) Non-governmental organization x Instituto Brasileiro de Ciência Bancária (IBCB - Brazilian Institute of Banking Science) Institutes and Foundations x Instituto Brasileiro de Governança Corporativa (IBGC - Brazilian Institute of Corporate Governance) Activities of associations for protection of social rights x Instituto Brincante (Brincante Institute) Non-governmental organization x

Instituto de Arte Contemporânea Works of art x Instituto de Ensino e Pesquisa (INSPER) Education institution x Instituto dos Auditores Internos do Brasil Audit x Instituto Empreender Endeavor Organization that supports entrepreneurship and entrepreneurs x Instituto Itaú Cultural Activities of associative organizations related to culture and art x Instituto Unibanco Activities of membership organizations related to culture and art x International Integrated Reporting Committee (IIRC) Global authority and central coordinating body for matters related to Integrated Accounting Reporting x Investimentos e Participações em Infraestrutura S.A. (INVEPAR) Urban mobility x Itaú Asset Management S.A. Fund administration x Itau BBA International plc Other activities of services rendered mainly to the companies not mentioned previously x Itaú Corretora de Valores S.A. Securities brokerage x Itaú CorpBanca (Chile) Multiple-service banking, with commercial portfolio x Itaú International Holding Limited Other service activities provided mainly to companies not previously specified x Itaú Unibanco Holding S.A. Holding company x Itaú Unibanco S.A. Multiple-service banking, with commercial portfolio x Itaúsa S.A. Holding company x Itautec S.A. Investment in other companies in Brazil and abroad, particularly in those engaged in the manufacture and sale of banking and commercial automation equipment and provision of services x IUPAR-Itaú Unibanco Participações S.A. Holding company x J. P. Morgan Chase Holding company x Jones Day Consulting service x L. Dias Advogados Advocacy x Lean Enterprise Institute (LEI) Educational Institution x Luizaseg Seguros S.A. Property and casualty insurance x Magazine Luiza S.A. Retail sales x Mizuho International Ltd. Multiple-service banking, with commercial portfolio x Museu de Arte de São Paulo (MASP - São Paulo Art Museum) Non-profit private museum x

Museu de Arte Moderna de São Paulo (MAM-São Paulo Museum of Modern Art) Non-profit civil association x Odebrecht S.A. Construction company x Oi S.A. Telecommunications x Ordem dos Advogados do Brasil Self-Regulatory Entity x Organização Internacional das Comissões de Valores (IOSCO) Non-profit organization x Pão de Açúcar - Companhia Brasileira de Distribuição Retail sales x Paraná Auditores Accounting and tax audit and consulting services x Parnaíba Gás Natural Extraction of oil and natural gas x Petrobrás Distribuidora S.A. Wholesaling of alcohol fuel, biodiesel, gas and other oil by- products, except for lubricants, which is not carried out by a retail transportation company x Petrobrás Gás S.A. (GASPETRO) Oil exploration, extraction and refining x Petróleo Brasileiro S.A. Oil exploration, extraction and refining x PricewaterhouseCoopers Accounting and tax audit and consulting services x Raia Drogasil Pharmaceutical x Redecard S.A. Payment Institution x RMB Assessoria e Consultoria Empresarial e Contábil EIRELI Business consulting x Sensedia Integration Solutions x Serasa S.A. Information Services x Sercomtel S.A. Telecomunicações Telecommunication services x Serviço de Desenvolvimento de Sistemas para Recebíveis Ltda. (CERC) Data Processing x Sindicato dos Bancos no Estado de São Paulo (Union of Banks of the State of São Paulo) Union x Spaipa S.A. Indústria Brasileira de Bebidas Beverage Manufacturing and Distribution x Tecnologia Bancária (TECBAN) ATM's x Tekno S.A. Indústria e Comércio Metal Product Manufacturing x Telet S.A. Telephone company x Tendências Conhecimento Assessoria Econômica Ltda. Consultancy x Tendências Consultoria Integrada S/S Ltda. Consultancy x Tozzini Freire Advogados Advocacy x Totvs S.A. Technology x Unibanco - União de Bancos Brasileiros Multiple-service banking, with commercial portfolio x Universidade Estadual de Campinas (UNICAMP) Education institution x Vale S.A. Mining company x

Ventor Investimentos Ltda. Fund management services by contract or commission x W.I.L.L. - Women in Leadership in Latin America International non-profit organization x XP Inc. Holding company x XP Investimentos S.A. Holding company of non- financial institutions x XPRIZE Non-profit organization x Yazbek Advogados Advocacy x Other Significant Information of Item 12.12 a) Regarding meetings held in the past three (3) years, we inform as follows: Year Type of meeting Date/Time Quorum 2021 Annual and Extraordinary 04.27.2021 - 11:00 a.m. and 11:10 a.m. 91.96% of common shares and 31.65% of preferred shares 2021 Extraordinary 01.31.2021 - 11:00 a.m. More than 90% of common shares 2020 Annual 04.28.2020 - 11:00 a.m. More than 90% of common shares and 31.75% of preferred shares 2019 Annual 04.24.2019 - 11:00 a.m. More than 90% of common shares and 29.08% of preferred shares 2018 Annual and Extraordinary 04.25.2018 - 11:00 a.m. More than 90% of common shares and 28.28% of preferred shares 2018 Extraordinary 07.27.2018 - 15:00 p.m. More than 90% of common shares b) Audit Committee The Audit Committee has autonomy to establish and contract training activities. In 2016, the Audit Committee started to define the need for training identified as significant for its performance twice a year. Once it identifies a department in need of training, it contracts training to meet a specific need for the area or its members. Another training component of the Audit Committee for topics under its responsibility it understands as significant is making benchmark, including abroad, with other organizations or with the best practices identified by consultants. During 2018, the members of the Audit Committee participated in training sessions on the following topics: Cloud Computing and stage of implementation of the Basel III standards in Brazil. Additionally, the Committee performed a benchmark on risk management in digital environments with financial institutions, technology and consulting companies in the United States of America and on the performance of the Audit Committee, internal audit and second-line areas of defense and with Spanish financial companies with international operations. In 2019, the Audit Committee promoted specific training on anti-money laundering (AML) with the attendance of its members and guests representing the Internal Audit (Brazil and Latam) and Operating Risk Offices. Talks were given by consultants in Brazil and abroad on (i) Anti money laundering and combating terrorism financing (AML/CFT) and Anti-bribery and corruption (AB&C); and (ii) The Evolving Landscape of AML/CFT Management. In the years 2018, 2019 and 2020, some of its members, individually, also participated in trainings on accounting, corporate governance, ethics, financial and external audit topics.

c) Relationship among the Audit Committee, the Executive Board, and the Co-chairmen of the Board of Directors Based on the responsibilities established in its Regulations and the assessment of the main risks of the Itaú Unibanco Conglomerate, the Audit Committee annually defines its meeting schedule, including with the Executive Board. This annual planning is continuously revised by the Audit Committee, which may change its meeting planning at any time. Throughout the years 2018, 2019 and 2020, the Audit Committee held meetings at least on a monthly basis with the executives in charge of the Internal Audit, Compliance and Operating Risk, and Internal Control departments, to monitor the outcomes of the work carried out by these departments, as well as bimonthly meetings to monitor the operation of Itaú CorpBanca in Chile and its subsidiaries. Also, during these years, the Audit Committee held meetings with the following departments: Finance, Corporate Security, Retail Banking, Wholesale Banking, Technology and Operations, Credit Risk, Market and Liquidity Risk, Legal, External Ombudsman's Office, and Internal Ombudsman's Office, and with those responsible for a number of business of Itaú Unibanco Conglomerate, including abroad, covering Itaú Unibanco's units in Latin America and in the Northern hemisphere (the U.S. and the Caribbean, Europe, Asia and Middle East). At least quarterly, the Audit Committee has held, since 2021, a private meeting with the CEO of Itaú Unibanco Holding S.A., and continues to hold, as for several years, a joint meeting with the with the Co-chairmen of the Board of Directors and with the CEO of Itaú Unibanco Holding S.A., in which the Audit Committee submits its findings and recommendations and monitors the progress of previously submitted recommendations. Relationship among the Audit Committee, the Board of Directors and the Fiscal Council The Audit Committee reports to the Board of Directors of Itaú Unibanco Holding S.A. On a monthly basis, the Chairman of the Audit Committee submits to the Board of Directors a summary of the most significant topics discussed at the monthly meetings. On a semi-annual basis, the Audit Committee submits its recommendations on the financial statements, and it annually submits the outcome of the evaluation of the external auditor, internal auditor and operating risk department, which is also responsible for the internal controls. The Audit Committee holds a joint meeting with the members of the Fiscal Council of Itaú Unibanco Holding SA at least on an annual basis, in which it presents its findings on Itaú Unibanco's consolidated financial statements as of the year ended in December of each year or other topics of the Fiscal Council interest. Relationship between the Board of Directors and the Fiscal Council The Fiscal Council participates in the Board of Directors' meeting, in which the Issuer's annual financial statements are examined (therefore, once a year). Relationship between the Fiscal Council and the Executive Board The Fiscal Council meets the Executive Board of Itaú Unibanco Holding S.A. when the financial statements of the Issuer are presented (therefore, four times a year). Relationship between the Board of Directors and the Investor Relations Officer The main relationship channel between the Board of Directors and the Investor Relations Officer is the Disclosure and Trading Committee. This committee meets every quarter on a mandatory basis, in addition to approving Material Facts and Announcements to the Market on a timely basis. The way the Disclosure and Trading Committee is composed reinforces the relationship with the Board of Directors, since it is composed of members of the Board of Directors, the Executive Committee, and the Executive Board. Noteworthy is that the topics included in the agenda of the Disclosure and Trading Committee's meetings may be directly related to the Board of Directors or the Statutory Committees that support the Board of Directors, such as: • Management Report, Form 20-F, Reference Form, and Integrated Annual Report; • Changing and creating new policies;

• Opinions on the performance of Itaú Unibanco's securities and the best practices from market agents, including investors, credit rating agencies, and ESG1, corporate governance, analysts, and trade associations; • Share bonus and share splits; • Analyzing the trading of the parties adhering to the Securities Trading Policy. The Itaú Unibanco's Investor Relations Officer also prepares materials, to the Board of Directors, comparing the financial performance of Itaú Unibanco with that of its main competitors, in addition to calculating the market share of the key products of the Bank and its subsidiaries. 1 Environmental, Social and Corporate Governance d) In 2020, we developed the following training activities: Training Audience Frequency Adherence Proposal for 2021 Ethics e-learning course Up to executive officers Biennial 94% Continue with the biennial cycle Anti-corruption e- learning course Up to executive officers Biennial 92% Continue with the biennial cycle Ethics in workplace workshop Managers and coordinators Specific dates 92.53% Continue in 2021 on a mandatory basis for new coordinators Adherence to Code of Ethics (#) Up to Board of Directors Annual 93.49% Unified statement comprising Codes of Conduct and corporate integrity policies Risk Culture program Managerial level (with or without management) Specific dates 98% Those unable to attend in person will attend the course online. Risk Culture program Coordination level up to trainee Annual 89% Continue in 2021 until we reach 100% of audience Anti-Money Laundering and Counter Terrorist Financing e- learning course Up to executive officers Biennial 93% Continue with the biennial cycle In-person/virtual talk on the prevention of illegal acts (PLD and corruption prevention) Board of Directors Biennial 100% New talk about or topic

e) In 2020, the Internal Ombudsman's Office received 2,016 reports related to inter-personal conflicts and conflicts of interest in the workplace involving the organization's employees. In order to guide and discipline any employees who show conduct contrary to the principles of the Company's Code of Ethics and standards, and to minimize any related risks, the Company has implemented guiding/disciplinary measures to those involved in reports investigated and deemed as legitimate. Additionally, a number of monitoring actions and action and development plans were recommended to the reported employees. f) Supporting documentation for the meetings of the Board of Directors: The members of the Board of Directors receive, at least five (5) days before the meeting, whenever possible, supporting documents for the topics that will be discussed, so that each Director may be properly aware of these topics and be prepared for a productive cooperation in these debates. g) Information related to the evaluation process of the Board of Directors, Committees and Executive Board is described in item 12.1.c