The following discussion of our results of operations and financial condition
should be read in conjunction with our financial statements and related notes in
Item 8. This discussion contains forward-looking statements. Please see
"Forward-looking Statements" and "Risk Factors" for a discussion of items,
uncertainties, assumptions and risks associated with these statements.



                   CRITICAL ACCOUNTING POLICIES AND ESTIMATES



The preparation of our financial statements in accordance with U.S. generally
accepted accounting principles requires us to make estimates and assumptions
that impact the amounts reported in our Consolidated Financial Statements and
accompanying notes. Therefore, the reported amounts of assets, liabilities,
revenues, expenses and associated disclosures of contingent liabilities are
affected by these estimates. We evaluate these estimates on an ongoing basis,
utilizing historical experience, consultation with third parties and other
methods considered reasonable in the particular circumstances. Nevertheless,
actual results may differ significantly from our estimates. Any effects on our
business, financial position or results of operations resulting from revisions
to these estimates are recognized in the accounting period in which the facts
that give rise to the revision become known. We consider our critical accounting
policies and estimates to be those that require us to make more significant
judgments and estimates when we prepare our financial statements and include the
following:


Workers' Compensation and Accident Costs





We purchase insurance coverage for a portion of expenses related to employee
injuries, vehicular collisions, accidents, and cargo damage. Certain insurance
arrangements include a level of self-insurance (deductible) coverage applicable
to each claim. We have umbrella policies to limit our exposure to catastrophic
claim costs. We are substantially self-insured for loss of and damage to our
owned and leased revenue equipment.



The amounts of self-insurance change from time to time based on measurement
dates, policy expiration dates, and claim type. For 2019 through 2021, we were
self-insured for $500,000 per occurrence for personal injury and property damage
and fully insured for workers' compensation claims for nearly all states. We
have policies in place for 2022 with substantially the same terms as our 2021
policies for personal injury, property damage, workers' compensation, and cargo
loss or damage.



Our claims accrual policy for all self-insured claims is to recognize a
liability at the time of the incident based on our analysis of the nature and
severity of the claims and analyses provided by third-party claims
administrators, as well as legal, economic, and regulatory factors. Our safety
and claims personnel work directly with representatives from the insurance
companies to continually update the estimated cost of each claim. The ultimate
cost of a claim develops over time as additional information regarding the
nature, timing, and extent of damages claimed becomes available. Accordingly, we
use an actuarial method to develop current claim information to derive an
estimate of our ultimate personal injury and property damage claim liability.
This process involves the use of expected loss rates, loss-development factors
based on our historical claims experience, and contractual premium adjustment
factors, if applicable. In doing so, the recorded liability considers future
claims growth and provides a reserve for incurred-but-not-reported claims. We do
not discount our estimated losses. At December 31, 2021, we had an accrual of
approximately $287 million for estimated claims. In addition, we record
receivables for amounts expected to be reimbursed for payments made in excess of
self-insurance levels on covered claims.  At December 31, 2021, we have recorded
$311 million of expected reimbursement for covered excess claims, other
insurance deposits, and prepaid insurance premiums.



Revenue Equipment



We operate a significant number of tractors, trucks, containers, chassis, and
trailers in connection with our business. This equipment may be purchased or
acquired under lease agreements. In addition, we may rent revenue equipment from
various third parties under short-term rental arrangements. Purchased revenue
equipment is depreciated on the straight-line method over the estimated useful
life to an estimated salvage or trade-in value. We periodically review the
useful lives and salvage values of our revenue equipment and evaluate our
long-lived assets for impairment. We have not identified any impairment to our
assets at December 31, 2021.



                                       15

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We have agreements with our primary tractor suppliers for residual or trade-in
values for certain new equipment. We have utilized these trade-in values, as
well as other operational information such as anticipated annual miles, in
accounting for depreciation expense.



Revenue Recognition



We record revenues on the gross basis at amounts charged to our customers
because we control and are primarily responsible for the fulfillment of promised
services. Accordingly, we serve as a principal in the transaction. We invoice
our customers, and we maintain discretion over pricing. Additionally, we are
responsible for selection of third-party transportation providers to the extent
used to satisfy customer freight requirements.



We recognize revenue from customer contracts based on relative transit time in
each reporting period and as other performance obligations are provided, with
related expenses recognized as incurred. Accordingly, a portion of the total
revenue that will be billed to the customer is recognized in each reporting
period based on the percentage of the freight pickup and delivery performance
obligation that has been completed at the end of the reporting period.



Our trade accounts receivable includes accounts receivable reduced by an
allowance for uncollectible accounts. Receivables are recorded at amounts billed
to customers when loads are delivered or services are performed. The allowance
for uncollectible accounts is calculated over the life of the underlying
receivable and is based on historical experience; any known trends or
uncertainties related to customer billing and account collectability; current
economic conditions; and reasonable and supportable economic forecasts, each
applied to segregated risk pools based on the business segment that generated
the receivable. The adequacy of our allowance is reviewed quarterly.



Income Taxes



We account for income taxes under the liability method. Our deferred tax assets
and liabilities represent items that will result in a tax deduction or taxable
income in future years for which we have already recorded the related tax
expense or benefit in our statement of earnings. Deferred tax accounts arise as
a result of timing differences between when items are recognized in our
Consolidated Financial Statements and when they are recognized in our tax
returns. We assess the likelihood that deferred tax assets will be recovered
from future taxable income or the reversal of temporary timing differences. To
the extent we believe recovery does not meet the more-likely-than-not threshold,
a valuation allowance is established. To the extent we establish a valuation
allowance, we include an expense as part of our income tax provision.



Significant judgment is required in determining and assessing the impact of
complex tax laws and certain tax-related contingencies on our provision for
income taxes. As part of our calculation of the provision for income taxes, we
assess whether the benefits of our tax positions are at least more likely than
not to be sustained upon audit based on the technical merits of the tax
position. For tax positions that are not more likely than not to be sustained
upon audit, we accrue the largest amount of the benefit that is not more likely
than not to be sustained in our Consolidated Financial Statements. Such accruals
require us to make estimates and judgments, whereby actual results could vary
materially from these estimates. Further, a number of years may elapse before a
particular matter for which we have established an accrual is audited and
resolved. See Note 7, Income Taxes, in our Consolidated Financial Statements for
a discussion of our current tax contingencies.



                                       16
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                             RESULTS OF OPERATIONS



The following table sets forth items in our Consolidated Statements of Earnings
as a percentage of operating revenues and the percentage increase or decrease of
those items compared with the prior year.



                                              Percentage of                     Percentage Change
                                           Operating Revenues                     Between Years
                                                                           

2021 vs. 2020 vs.


                                    2021          2020          2019           2020            2019
Operating revenues                    100.0 %       100.0 %       100.0 %         26.3 %           5.1 %

Operating expenses:
Rents and purchased
transportation                         53.0          51.4          49.4           30.2             9.4
Salaries, wages and employee
benefits                               22.7          24.4          23.7           17.6             8.3
Depreciation and amortization           4.6           5.5           5.4            5.6             5.7
Fuel and fuel taxes                     4.4           3.7           5.1           48.4           (22.8 )
Operating supplies and expenses         3.0           3.5           3.6           10.5             0.4
General and administrative
expenses, net of asset
dispositions                            1.5           1.8           2.1            8.6            (6.2 )
Insurance and claims                    1.4           1.4           1.7           22.7           (14.5 )
Operating taxes and licenses            0.5           0.6           0.6            9.4            (1.8 )
Communication and utilities             0.3           0.3           0.4            4.0            (3.7 )
Total operating expenses               91.4          92.6          92.0           24.6             5.8
Operating income                        8.6           7.4           8.0           46.6            (2.8 )
Net interest expense                    0.4           0.5           0.6           (2.8 )         (11.0 )
Earnings before income taxes            8.2           6.9           7.4           50.1            (2.2 )
Income taxes                            1.9           1.6           1.8           49.4            (2.8 )
Net earnings                            6.3 %         5.3 %         5.6 %         50.3 %          (2.0 )%




2021 Compared With 2020


Consolidated Operating Revenues





Our total consolidated operating revenues increased 26.3% to $12.17 billion in
2021, compared to $9.64 billion in 2020. This increase was primarily due to
increased ICS and JBT revenue, higher JBI revenue per load, increased average
revenue producing trucks and fleet productivity within DCS, and increased FMS
stops and revenue per stop. Fuel surcharge revenues increased 65.5% to $1.25
billion in 2021, compared to $757 million in 2020. If fuel surcharge revenues
were excluded from both years, our 2021 revenue increased 22.9% over 2020.



Consolidated Operating Expenses

Our 2021 consolidated operating expenses increased 24.6% from 2020, while year-over-year revenue increased 26.3%, resulting in a 2021 operating ratio of 91.4% compared to 92.6% in 2020.





Rents and purchased transportation costs increased 30.2% in 2021, primarily due
to increased third-party rail and truck purchased transportation rates in JBI
and ICS, increased ICS load volume, and an increase in the use of third-party
truck carriers by JBT and FMS during 2021. Salaries, wages and employee benefit
costs increased 17.6% in 2021 from 2020. This increase was primarily related to
increases in driver pay and office personnel compensation due to a tighter
supply of qualified drivers, a trend we anticipate continuing, and an increase
in the number of employees as well as an increase in incentive compensation
compared to 2020. Depreciation and amortization expense increased 5.6% in 2021,
primarily due to equipment purchases related to new DCS long-term customer
contracts, the addition of trailing equipment and scheduled turnover of tractors
within JBI, higher trailer counts in JBT, and increased capital investments in
information technology.



                                       17

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Fuel and fuel taxes expense increased 48.4% in 2021 compared with 2020, due
primarily to an increase in the price of fuel during 2021 and increased road
miles. We have fuel surcharge programs in place with the majority of our
customers. These programs typically involve a specified computation based on the
change in national, regional, or local fuel prices. While these programs may
address fuel cost changes as frequently as weekly, most also reflect a specified
miles-per-gallon factor and require a certain minimum change in fuel costs to
trigger a change in fuel surcharge revenue. As a result, some of these programs
have a time lag between when fuel costs change and when this change is reflected
in revenues. Due to these programs, this lag negatively impacts operating income
in times of rapidly increasing fuel costs and positively impacts operating
income when fuel costs decrease rapidly. It is not meaningful to compare the
amount of fuel surcharge revenue or the change in fuel surcharge revenue between
reporting periods to fuel and fuel taxes expense, or the change of fuel expense
between periods, as a significant portion of fuel cost is included in our
payments to railroads, dray carriers and other third parties. These payments are
classified as purchased transportation expense.



Operating supplies and expenses increased 10.5% in 2021 compared with 2020,
driven primarily by higher equipment maintenance costs, increased tire expense,
increased tolls expense, higher travel and entertainment expense, and higher
weather-related towing costs, partially offset by reduced operating supplies and
building maintenance costs in response to COVID-19 compared to 2020. General and
administrative expenses increased 8.6% from 2020, primarily due to higher
advertising costs, increased technology spend, and increased driver hiring
expenses, partially offset by a $5.7 million benefit from the reduction of a
contingent liability in the FMS segment. Additionally, net losses from sale or
disposal of assets were $5.5 million in 2021, compared to net losses of $4.4
million in 2020. Insurance and claims expense increased 22.7% in 2021, primarily
due to higher incident volume and severity and increased insurance policy
premium expenses, partially offset by a $3.2 million benefit from the net
settlement of claims within the FMS segment.



Net interest expense for 2021 decreased by 2.8% compared with 2020, due to lower
effective interest rates on our debt. Income tax expense increased 49.4% in
2021, due primarily to increased taxable earnings in 2021. Our effective income
tax rate was 23.9% in 2021 and 24.0% in 2020.



Segments



We operated five business segments during calendar year 2021. The operation of
each of these businesses is described in our Notes to Consolidated Financial
Statements. The following tables summarize financial and operating data by
segment:



                                     Operating Revenue by Segment
                                Years Ended December 31, (in millions)
                                 2021                  2020          2019
JBI                         $         5,454         $    4,675      $ 4,745
DCS                                   2,578              2,196        2,128
ICS                                   2,538              1,658        1,348
FMS                                     842                689          567
JBT                                     796                463          389
Total segment revenues               12,208              9,681        9,177
Intersegment eliminations               (40 )              (44 )        (12 )
Total                       $        12,168         $    9,637      $ 9,165




                  Operating Income by Segment
            Years Ended December 31, (in millions)
              2021                   2020         2019
JBI     $            603         $        428     $ 447
DCS                  304                  314       278
ICS                   46                  (45 )     (11 )
FMS                   28                   (1 )      (9 )
JBT                   65                   17        29
Total   $          1,046         $        713     $ 734




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Operating Data by Segment



                                                       Years Ended December 31,
                                                2021             2020             2019
JBI
Loads                                          1,984,834        2,019,391        1,979,169
Average length of haul (miles)                     1,684            1,690   

1,679


Revenue per load                            $      2,748     $      2,315     $      2,397
Average tractors during the period(1)              5,904            5,530   

5,635


Tractors (end of period)                           6,194            5,663   

5,559


Trailing equipment (end of period)               104,973           98,689   

96,743


Average effective trailing equipment
usage                                             98,798           90,514           86,836

DCS
Loads                                          4,020,308        3,676,212        3,353,553
Average length of haul (miles)                       161              160              168
Revenue per truck per week(2)               $      4,719     $      4,373     $      4,378
Average trucks during the period(3)               10,628            9,743   

9,471


Trucks (end of period)                            11,689            9,911   

9,779


Trailing equipment (end of period)                28,822           27,290           27,015

ICS
Loads                                          1,326,979        1,265,897        1,243,992
Revenue per load                            $      1,912     $      1,310     $      1,084
Gross profit margin                                 11.8 %            9.9 %           13.1 %
Employee count (end of period)                       975            1,011   

1,213


Approximate number of third-party
carriers (end of period)                         136,400          100,200   

84,400


Marketplace for J.B. Hunt 360 revenue
(millions)                                  $    1,583.8     $    1,142.2     $      839.8

FMS
Stops                                          6,413,680        5,771,533        4,432,591
Average trucks during the period(3)                1,520            1,405            1,254

JBT
Loads                                            445,812          406,550          346,459
Loaded miles (000)                               215,940          171,141          143,511
Nonpaid empty mile percentage                       19.4 %           18.8 %           18.9 %
Revenue per tractor per week(2)             $      4,791     $      3,978     $      3,917
Average tractors during the period(1)              1,899            1,837            1,958
Tractors (end of period)
Company-owned                                        734              798              845
Independent contractor                             1,501              971              986
Total tractors                                     2,235            1,769            1,831
Trailers (end of period)                          11,172            8,567            6,975



(1) Includes company-owned and independent contractor tractors

(2) Using weighted workdays

(3) Includes company-owned, independent contractor, and customer-owned trucks






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JBI Segment



JBI segment revenue increased 17% to $5.45 billion in 2021, from $4.68 billion
in 2020. This increase in revenue was primarily a result of an 19% increase in
revenue per load, which is the combination of changes in freight mix, customer
rate changes, cost recovery efforts, and fuel surcharge revenue, partially
offset by a 2% decrease in load volume. Eastern network load volumes increased
1% and transcontinental loads decreased 3% compared to 2020. Revenue per load
excluding fuel surcharges increased 14% compared to 2020.



Operating income of the JBI segment increased to $603 million in 2021, from $428
million in 2020. Benefits from increased revenue per load were partially offset
by network inefficiencies caused by continued rail and customer fluidity
challenges, higher rail and third-party dray purchased transportation expense,
higher driver wages and recruiting costs, increased non-driver salary, wages,
and incentive compensation, and higher equipment costs when compared to 2020.



DCS Segment



DCS segment revenue increased 17% to $2.58 billion in 2021, from $2.20 billion
in 2020. Productivity, defined as revenue per truck per week, increased 8%
compared to 2020. Productivity excluding fuel surcharge revenue increased 5%
from 2020. The increase in productivity was primarily a result of contracted
indexed-based price escalators and less unassigned idle equipment, partially
offset by expected lower productivity within start-up accounts and an increase
in open assigned trucks due to the tighter supply of qualified drivers and
COVID-related labor disruptions. Customer retention rates remain above 98%.



Operating income of our DCS segment decreased to $304 million in 2021, from $314
million in 2020. Higher revenues during the current year were more than offset
by increases in driver wage and recruiting costs, increased non-driver salary,
wages, and incentive compensation, increased casualty insurance and claims
costs, higher group medical benefits, and additional costs related to the
implementation of new, long-term customer contracts.



ICS Segment



ICS segment revenue increased 53% to $2.54 billion in 2021, from $1.66 billion
in 2020. Revenue per load increased 46% when compared to 2020, primarily due to
higher spot and contractual customer rates within the truckload business and
changes in customer freight mix when compared to 2020. Overall volumes increased
5%, with truckload volumes increasing 13% when compared to 2020. Contractual
business was 51% of the total load volume and 39% of the total revenue in the
2021, compared to 60% of the total load volume and 43% of the total revenue in
2020.



ICS segment had operating income of $46 million in 2021, compared to an
operating loss of $45 million in 2020. The increase in operating income was
primarily due to increased revenue and higher gross profit margins, partially
offset by higher personnel incentive compensation, and increased technology
costs. Gross profit margin increased to 11.8% in the current year versus 9.9%
last year. Approximately $1.58 billion of ICS revenue for 2021 was executed
through the Marketplace for J.B. Hunt 360 compared to $1.14 billion in 2020.
ICS's carrier base increased 36% when compared to 2020.



FMS Segment



FMS revenue increased 22% to $842 million in 2021 from $689 million in 2020,
primarily due to the addition of multiple customer contracts implemented during
the current year and 2020 including temporary suspension of operations at
several customer sites as a result of the COVID-19 pandemic. Stop count for 2021
increased 11%, while productivity, defined as revenue per stop, increased 10%
compared to 2020. The increase in productivity was primarily due to a shift in
the mix of business between asset and asset-light operations and the
implementation of higher rates.



FMS segment had operating income of $28 million in 2021 compared to an operating
loss of $1 million in 2020. The increase in operating income was primarily due
to increased revenues, a $5.7 million benefit from the reduction of a contingent
liability, and a $3.2 million benefit from the net settlement of claims. These
items were partially offset by higher implementation costs related to new
long-term contractual business, higher third-party contract carrier costs, lower
volumes with certain customers related to product availability because of supply
chain disruptions, and higher personnel salary, wages, and incentive
compensation.



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JBT Segment



JBT segment revenue increased 72% to $796 million in 2021, from $463 million in
2020. Excluding fuel surcharges, revenue for 2021 increased 70% compared to
2020, primarily due to a 10% increase in load volume and a 55% increase in
revenue excluding fuel surcharge revenue per load compared to 2020. The 2021
growth in load count was primarily due to the continued expansion of J.B. Hunt
360box which leverages the J.B. Hunt 360 platform to access drop trailer
capacity for customers across our transportation network. At the end of 2021,
JBT operated 2,235 tractors and 11,172 trailers compared to 1,769 and 8,567 at
the end of 2020.



JBT segment had operating income of $65 million in 2021 compared with $17
million in 2020. The increase in operating income was driven primarily by
increased load counts and revenue per load during 2021, which were partially
offset by increases in purchased transportation expense, higher costs to attract
and retain drivers, higher non-driver salary, wages, and incentive compensation,
and additional costs from further investments in the trailer network and
technology related to the continued expansion of J.B. Hunt 360box.





2020 Compared With 2019


Consolidated Operating Revenues





Our total consolidated operating revenues increased 5.1% to $9.64 billion in
2020, compared to $9.17 billion in 2019, primarily due to increased ICS revenue
per load, the December 2019 acquisition and new contractual business onboarded
throughout 2020 in FMS, and increased load volumes in JBT and DCS. The increase
in revenue was partially offset by a decrease in JBI revenue per load. Fuel
surcharge revenues decreased 27.4% to $757 million in 2020, compared to $1.04
billion in 2019. If fuel surcharge revenues were excluded from both years, our
2020 revenue increased 9.3% over 2019.



Consolidated Operating Expenses

Our 2020 consolidated operating expenses increased 5.8% from 2019, while year-over-year revenue increased 5.1%, resulting in a 2020 operating ratio of 92.6% compared to 92.0% in 2019.





Rents and purchased transportation costs increased 9.4% in 2020, primarily due
to increased load volume and third-party rail and truck purchased transportation
rates in JBI and ICS and an increase in the use of third-party truck carriers by
FMS and JBT during 2020, partially offset by JBI 2019 rail purchased
transportation costs including a $26.8 million charge resulting from the
issuance of an award regarding our arbitration with BNSF. Salaries, wages and
employee benefit costs increased 8.3% in 2020 from 2019. This increase was
primarily related to increases in driver pay and office personnel compensation
due to a tighter supply of qualified drivers and an increase in the number of
employees as well as higher cost of employee group medical benefits compared to
2019. In addition, 2020 included a $12.3 million one-time COVID-19 related bonus
paid to employee drivers and other key field personnel. Depreciation and
amortization expense increased 5.7% in 2020, primarily due to equipment
purchases related to new DCS long-term customer contracts and the addition of
standard and specialized trailing equipment within our JBI segment.



Fuel and fuel taxes expense decreased 22.8% in 2020 compared with 2019, due primarily to a decrease in the price of fuel during 2020.


                                       21
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Operating supplies and expenses were virtually flat in 2020 compared with 2019,
driven primarily by higher operating supplies and building maintenance costs in
response to COVID-19, increased toll costs, and higher equipment maintenance
costs, offset by reduced travel and entertainment expenses. General and
administrative expenses decreased 6.2% from 2019, primarily due to decreased
professional fees, lower advertising costs, lower driver hiring expenses and,
decreased net loss from the sale or disposal of assets, partially offset by
increased technology spend on the J.B. Hunt 360 platform and legacy system
upgrades, higher bad debt expenses, and increased building rental expenses.
Additionally, net losses from sale or disposal of assets were $4.4 million in
2020, compared to net losses of $13.1 million in 2019. Insurance and claims
expense decreased 14.5% in 2020, primarily due to the absence of a $20 million
FMS claim settlement charge and $17.4 million in reserve charges in 2019 for
arbitration related legal fees, cost and interest claimed by BNSF, partially
offset by an increase in insurance premiums in 2020.



Net interest expense for 2020 decreased by 11.0% compared with 2019, due to
lower effective interest rates on our debt. Income tax expense decreased 2.8% in
2020, due primarily to decreased taxable earnings in 2020. Our effective income
tax rate was 24.0% in 2020 and 24.2% in 2019.



JBI Segment



JBI segment revenue decreased 1% to $4.68 billion in 2020, from $4.74 billion in
2019. This decrease in revenue was primarily a result of a 3% decrease in
revenue per load, which is the combination of changes in freight mix, customer
rates, and fuel surcharge revenue, partially offset by a 2% increase in load
volume. Eastern network load volumes decreased 1% and transcontinental loads
increased 4% compared to 2019. Average length of haul increased 1% in 2020 when
compared to 2019. Revenue per load excluding fuel surcharges increased
approximately 1% compared to 2019.



Operating income of the JBI segment decreased to $428 million in 2020, from $447
million in 2019. Benefits from increased load volume in 2020 were more than
offset by higher rail purchased transportation costs, COVID-19 related network
inefficiencies, higher personnel costs, which included a one-time COVID-19
related bonus paid to employee drivers and other key field personnel, and higher
dray costs resulting from disruptions in rail capacity and a constricted labor
and truck capacity environment. Operating income for JBI in 2019 was impacted by
a $26.8 million charge to rail purchase transportation expense resulting from
the issuance of a final award regarding our arbitration with BNSF and a $17.4
million charge to insurance and claims expense, for arbitration related legal
fees, cost and interest claimed by BNSF.



DCS Segment



DCS segment revenue increased 3% to $2.20 billion in 2020, from $2.13 billion in
2019. Productivity, defined as revenue per truck per week, remained flat when
compared to 2019. Productivity excluding fuel surcharge revenue increased 2%
from 2019. The increase in productivity was primarily a result of better
utilization of assets between customer accounts, contracted customer rate
increases, and increased customer supply chain fluidity. Customer retention
rates remain above 98%.



Operating income of our DCS segment increased to $314 million in 2020, from $278
million in 2019. The increase is primarily due to increased fleet productivity,
the absence of significant new customer implementation costs throughout the
majority of the year, lower driver related turnover costs, and lower travel and
entertainment expenses. Operating income was partially offset by higher
non-driver personnel costs, a one-time COVID-19 related bonus and higher
equipment ownership costs when compared to 2019.



ICS Segment



ICS segment revenue increased 23% to $1.66 billion in 2020, from $1.35 billion
in 2019. Overall volumes increased 2%, with truckload volumes increasing 15%
when compared to 2019. Revenue per load increased 21% when compared to 2019
primarily due to customer mix changes and higher spot and contractual pricing.
Contractual business was approximately 60% of the total load volume and 43% of
the total revenue in the 2020, compared to 65% of the total load volume and 49%
of the total revenue in 2019.



ICS segment incurred an operating loss of $45 million in 2020, compared to
operating loss of $11 million in 2019. The increase in operating loss was
primarily due to lower gross profit margins and increased technology spending as
the Marketplace for J.B. Hunt 360 continues to expand in functionality and
capacity. Gross profit margin decreased to 9.9% in 2020 versus 13.1% last year
primarily due to a more competitive pricing environment and constricted supply
dynamics compared to 2019. Approximately $1.14 billion of ICS revenue for 2020
was executed through the Marketplace for J.B. Hunt 360 compared to $840 million
in 2019. ICS's carrier base increased 19%.



                                       22
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FMS Segment



FMS revenue increased 22% to $689 million in 2020 from $567 million in 2019,
primarily due to two business acquisitions completed in 2019 and an increase in
new customer contracts throughout 2020, partially offset by the temporary
suspension of operations at various customer sites in 2020 as a result of the
effects of the COVID-19 pandemic. Stop count for 2020 increased 30%, and
productivity, defined as revenue per stop, decreased 7% compared to 2019. The
reduction in productivity was primarily due to a change in the mix of service
methods to a more asset-light model resulting from the 2019 business
acquisitions and a shift in the mix of services provided during 2020 as
customers were affected by COVID-19 within our FMS network.



FMS segment had an operating loss of $1 million in 2020 compared to an operating
loss of $9 million in 2019. The current period operating loss was primarily due
to increased costs to expand and improve, through service quality performance
controls, the FMS network, lost revenue resulting from the temporary suspension
of operations at several customer sites in response to COVID-19, higher bad debt
expense, higher personnel costs, which included a one-time COVID-19 related
bonus, higher COVID-19 related operating supplies expense an increase in noncash
amortization expense attributable to the 2019 business acquisitions. FMS segment
operating loss for 2019 included a $20 million insurance claim settlement
charge.



JBT Segment



JBT segment revenue increased 19% to $463 million in 2020, from $389 million in
2019. Excluding fuel surcharges, revenue for 2020 increased 23% compared to
2019, primarily due to a 17% increase in load volume and a 5% increase in
revenue excluding fuel surcharge revenue per load compared to 2019. The 2020
growth in load count was partially due to the continued expansion of J.B. Hunt
360box which leverages the J.B. Hunt 360 platform. At the end of 2020, JBT
operated 1,769 tractors and 8,567 trailers compared to 1,831 and 6,975 at the
end of 2019.


JBT segment had operating income of $17 million in 2020 compared with $29 million in 2019. The decrease in operating income was driven primarily by higher purchased transportation expense and higher non-driver personnel cost and technology modernization expenses for the continued expansion of J.B. Hunt 360box compared to 2019.





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                        LIQUIDITY AND CAPITAL RESOURCES


Net cash provided by operating activities totaled $1.22 billion in 2021, compared to $1.12 billion in 2020, due to increased earnings, partially offset by the timing of general working capital activities.





Net cash used in investing activities totaled $877 million in 2021, compared
with $613 million in 2020. The increase resulted primarily from an increase in
equipment purchases, net of proceeds from the sale of equipment in 2021.



Net cash used in financing activities was $305 million in 2021, compared with $232 million in 2020. This increase resulted primarily from an increase in treasury stock purchased and dividends paid in 2021.





Our dividend policy is subject to review and revision by the Board of Directors,
and payments are dependent upon our financial condition, liquidity, earnings,
capital requirements, and other factors the Board of Directors may deem
relevant. We paid a $0.26 per share quarterly dividend in 2019, a $0.27 per
share quarterly dividend in 2020, a $0.28 per share quarterly dividend in the
first quarter of 2021, and a $0.30 per share quarterly dividend in the last
three quarters of 2021. On January 20, 2022, we announced an increase in our
quarterly cash dividend from $0.30 to $0.40 per share, which was paid February
18, 2022, to stockholders of record on February 4, 2022. We currently intend to
continue paying cash dividends on a quarterly basis. However, no assurance can
be given that future dividends will be paid.



Liquidity



Our need for capital has typically resulted from the acquisition of containers
and chassis, trucks, tractors and trailers required to support our growth and
the replacement of older equipment as well as periodic business acquisitions. We
are frequently able to accelerate or postpone a portion of equipment
replacements or other capital expenditures depending on market and overall
economic conditions. However, we do anticipate that the current challenges
related to timely delivery of ordered equipment will continue due to supply
chain challenges impacting production. In recent years, we have obtained capital
through cash generated from operations, revolving lines of credit and long-term
debt issuances. We have also periodically utilized operating leases to acquire
revenue equipment. For our senior notes maturing in 2022, it is our intent to
pay the entire outstanding balances in full, on or before the maturity dates,
using our existing cash balance, senior revolving line of credit or other
sources of long-term financing.



We believe our liquid assets, cash generated from operations, and revolving line
of credit will provide sufficient funds for our operating and capital
requirements for the foreseeable future. At December 31, 2021, we had a cash
balance of $356 million and we had no outstanding balance on our revolving line
of credit, which authorizes us to borrow up to $750 million under a senior
revolving line of credit, and is supported by a credit agreement with a group of
banks that expires in September 2023. This senior credit facility allows us to
request an increase in the total commitment by up to $250 million and to request
a one-year extension of the maturity date. The applicable interest rate under
this agreement is based on either the Prime Rate, the Federal Funds Rate or
LIBOR, depending upon the specific type of borrowing, plus an applicable margin
based on our credit rating and other fees.



We continue to evaluate the possible effects of current economic conditions and
reasonable and supportable economic forecasts on operational cash flows,
including the risks of declines in the overall freight market and our customers'
liquidity and ability to pay. We regularly monitor working capital and maintain
frequent communication with our customers, suppliers and service providers. A
large portion of our cost structure is variable. Purchased transportation
expense represents more than half of our total costs but is heavily tied to load
volumes. Our second largest cost item is salaries and wages, the largest portion
of which is driver pay, which includes a large variable component.



Our senior notes consist of three separate issuances. The first is $250 million
of 3.85% senior notes due March 2024, which was issued in March 2014. Interest
payments under this note are due semiannually in March and September of each
year, beginning September 2014. The second is $350 million of 3.30% senior notes
due August 2022, issued in August 2015. Interest payments under this note are
due semiannually in February and August of each year, beginning February 2016.
The third is $700 million of 3.875% senior notes due March 2026, issued in March
2019. Interest payments under this note are due semiannually in March and
September of each year, beginning September 2019. We may redeem for cash some or
all of the notes based on a redemption price set forth in the note indenture. We
currently have an interest rate swap agreement which effectively convert our
$350 million of 3.30% fixed-rate senior notes due August 2022 to a variable
rate, resulting in an interest rates of 1.51% at December 31, 2021. The
applicable interest rate under this swap agreement is based on LIBOR plus an
established margin.



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Our financing arrangements require us to maintain certain covenants and
financial ratios. At December 31, 2021, we were well above compliance with all
covenants and financial ratios, and we fully intend and expect to emerge from
the current COVID-19 related economic environment with our investment-grade
rating intact. In addition, we do not anticipate the future international
transitioning from LIBOR to alternative rates to have a material impact on our
financial statements.



We are currently committed to spend a total of approximately $1.88 billion, net
of proceeds from sales or trade-ins, during 2022 and 2023, which is primarily
related to the acquisition of tractors, containers, chassis, and other trailing
equipment.


Off-Balance Sheet Arrangements

We had no off-balance sheet arrangements, other than our net purchase commitments of $1.88 billion, as of December 31, 2021.

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