Key Highlights:
Airlines jointly introduce new measures providing assistance involving physical contact; strengthen initiatives to ensure hand disinfection and sterilization and approaching diagonally or from the side to prevent direct transmission.
New measures strengthen the ability to provide timely information for those with visual and/or hearing impairment.
Carriers are committed to improving communication measures, and while masks are essential in protecting one's health, the carriers will provide visual aids at the airport to overcome the difficulties that masks create for the hearing impaired.
The guideline follows the
Based on the guidelines provided by the MLIT,
1. Creating Hygienic Environments
Committing to create hygienic environments at airports, lounges, and inside the aircraft in order to provide greater safety and peace of mind when traveling under conditions of concern for infection with the novel coronavirus.
2. Appropriate and Adequate Measures to Prevent Infections
Implement appropriate and adequate measures to respond to customer needs and prevent the transfer of infectious diseases inflight.
3. Providing Information in Timely Fashion
Provide customers with updated information on infection prevention measures.
See full release at: https://press.jal.co.jp/en/release/202010/005830.html
For full details, refer to the carrier's website below
https://www.jal.co.jp/en/jalpri/flysafe/
For media queries, contact mediarelations.hdq@jal.com
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