TINY NOTICEABLE THINGS: The Secret Weapon to Making a Different in Business

TINY NOTICEABLE THINGS: The Secret Weapon to Making a Different in Business

Published by Wiley, April 2021

Paperback and e-book, priced £14.99

ISBN: 9781119780892

THE TINY NOTICEABLE THINGS THAT DELIVER OUTSTANDING RESULTS

New book offers 100 stories that prove making people feel great makes a big difference

It sounds so simple - make people feel great and they will return time and time again as a customer or go that extra mile as an employee. But if it's that easy, why isn't everyone doing it?

Author Adrian Webster explains how too many of us forget the 'Tiny Noticeable Things' - the little things that people don't need to do, but when they do, they make all the difference! Though small, they create the biggest, longest-lasting impressions in people's minds; they show how much you care; they make and break relationships-yet they cost nothing.

In Tiny Noticeable Things: The Secret Weapon to Making a Difference in Business, you'll learn how to use the explosive power of TNTs - in business, and in life - to get outstanding results.

Nobody is a nobody

It could be a gesture as small as remembering a person's first name or sending a handwritten note, but the effect of even the smallest act of personal acknowledgement is phenomenal - whether on a customer, employee or fellow team member.

Packed with heart-warming examples from more than 100 people, Tiny Noticeable Thingsexplains how and why to take those extra-mile steps to penetrate straight through the conscious mind and gain fast-track access to the results you're after. It demonstrates how these Tiny Noticeable Thingsmake the difference between 4 and 5 star service, and elevate the real leaders above those bosses who are just managers.

Used effectively, TNTs put smiles on faces, light up rooms, and make people's day. If you are looking to inspire teams, put customers at the heart of everything you do, and stay ahead of the competition, Tiny Noticeable Things: The Secret Weapon to Making a Difference in Business is the book for you.

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Tiny NoticeableThingsis available wherever books and ebooks are sold.

About the Author:

'Riot policeman', 'milkman' and 'salesman' were just a few of the entries on ADRIAN WEBSTER's CV before he moved to the IT industry and discovered an ability in himself to inspire everyday people to achieve extraordinary results.

The son of a Yorkshire coalminer, he is now an internationally best-selling business author and one of the most popular motivational speakers in Europe today - delivering keynote presentations all around the world.

For more information about Adrian's speaking or his workshops, please visit www.adrianwebster.com.

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Katy Smith, Publicity Manager, Wiley, [phone], [e-mail] (Mon-Wed)
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