Log in
E-mail
Password
Show password
Remember
Forgot password ?
Become a member for free
Sign up
Sign up
New member
Sign up for FREE
New customer
Discover our services
Settings
Settings
Dynamic quotes 
OFFON
  1. Homepage
  2. Equities
  3. Belgium
  4. Euronext Bruxelles
  5. KBC Groupe NV
  6. News
  7. Summary
    KBC   BE0003565737

KBC GROUPE NV

(KBC)
  Report
SummaryQuotesChartsNewsRatingsCalendarCompanyFinancialsConsensusRevisions 
SummaryMost relevantAll NewsAnalyst Reco.Other languagesPress ReleasesOfficial PublicationsSector newsMarketScreener Strategies

KBC Groupe : Mobile named best mobile banking app worldwide by independent international research agency, Sia Partners.

09/23/2021 | 01:02am EDT

Press release

Brussels, 23 September 2021 - 7.00 a.m. CEST

KBC Mobile named best mobile banking app worldwide by independent international research agency, Sia Partners.

KBC Mobile tops world ranking exactly 10 years after being launched.

In a comparative study1, independent international research agency, Sia Partners, has crowned KBC Mobile best mobile banking app in the world.

KBC has always been among the front runners in the annual Sia survey in previous years, but ended up taking the top spot this year. This recognition is all the more important for KBC, because Sia has systematically expanded the scope of its survey in recent years. In the current survey, Sia examined no fewer than 135 banks from 17 different countries around the world, enabling the study to provide an excellent picture of the current mobile banking market and the trends that are emerging.

Sia highlights various factors in its analysis of KBC Mobile, including the remarkably large number of additional third-party services, the simulation tools, full online capabilities for many types of transactions, the excellent and hassle-free user experience, connectivity (e.g., wearables, itsme, cash withdrawals at ATMs, etc.), the possibilities to interact with KBC's other physical and digital distribution channels and the central role of Kate - KBC's digital personal assistant.

Sia's conclusion is clear: 'KBC Mobile is a perfect and efficient banking app for everyday needs and one of the most innovative with some interesting extras. The app surprises customers with the wide range of functionalities and the virtual assistance by Kate.'

Incidentally, the Sia report is not the only one that considers KBC to be the reference in the field of digitalisation. In a recent report, for instance, Deloitte put Kate at the top of an analysis2 of digital assistants, and last week TechPulse magazine named Kate 'Best Customer Case 2021'.

Johan Thijs, KBC Group CEO, regards this top ranking as a fitting acknowledgement of all the hard work put in over the past few years: 'KBC Mobile's top worldwide position in the Sia rankings is clear recognition of 10 years of innovation, development and - in particular - carefully listening to our customers. For me, this recognition applies not just to Belgium, but also to the mobile apps we offer our customers in all our core markets. Our Pearl+ business culture ensures we continuously inspire each other in all KBC group countries to launch, realise and adopt new ideas that are a 'perfect fit' with local customer expectations. The Digital First approach we launched a year ago as the core of our strategy is clearly paying off in this regard and demonstrates the innovative strength we can harness as a group.'

  1. Sia Partners Mobile Banking Benchmark: a study on the present state of mobile banking in the world - September 2021
  2. Unlocking the Value of Digital Assistants - Deloitte, 2021

Page 1 of 2

Transparent, sound and clear methodology used by Sia

New and alternative market players are increasingly claiming their place among traditional financial service providers, while competition - strengthened by innovative and disruptive trends such as cryptocurrencies, artificial intelligence, data analysis and sustainability requirements - is becoming fiercer and fiercer. On the basis of these observations, Sia Partners examined the extent to which financial institutions can use mobile banking to respond to these challenges.

The final score that Sia Partners gives to a mobile banking app is the sum of the sub-scores for functionalities offered in the app, user experience and app store ratings. The survey measured a total of more than 85 different criteria in 13 categories.

Sia Partners concluded that European banks lead the way in digitalisation through their innovative services and complete end-to-end offering. The keen competitive drive among Belgium's top digital players also stimulates them to set the bar ever higher, resulting in top worldwide positions in the Sia rankings by some considerable margin.

Recognition for 10 years of KBC Mobile

KBC launched its first mobile banking app on 19 September 2011. Exactly 10 years on, KBC Mobile is central to the customer approach adopted by KBC and has become the reference in the market. The fact that Sia Partners has just named KBC 'digital leader' in a worldwide survey of 135 sector peers, makes this anniversary even more special.

Over the past 10 years, KBC Mobile has undergone a dramatic transition, changing from an app for performing basic transactions and checking account information to a fully-fledged,customer-centric ecosystem that proactively meets increasingly more of the customer's needs. These needs are not limited to just banking, insurance and investment, they also include mobility, leisure and health matters, etc.

Kate, KBC's digital personal assistant, already plays an important role in this progress and will play an even more central role in the interaction with the customer in the months and years to come, supported by artificial intelligence and data analysis.

Some recent figures on the use of KBC Mobile (in Belgium)

  • 1.6 million Belgian customers actively use KBC Mobile (with more than 50 million log-ins per month)
  • Users of KBC Mobile give it an excellent NPS of 63.3 (September 2021)
  • At the end of August 2021, KBC had almost 640 000 unique users of third-party services in KBC Mobile, a threefold increase on the whole of 2019 (the number of third-party transactions since the beginning of the year already exceeds 2 million, i.e. more than over the whole of 2019)
  • In the past 8 months, KBC registered 4 million customer conversations with Kate. 1.3 million of these conversations led to transactions of all kinds (banking and insurance services).
  • Learn more about KBC Mobile

KBC Group NV

Press Office

Havenlaan 2 - 1080 Brussels

Tel.: +32

2 429 65 01

(Stef Leunens)

Viviane Huybrecht

Tel.: +32

2 429 29 15

(Ilse De Muyer)

General Manager of Corporate Communication/

Tel.: +32

2 429 32 88

(Pieter Kussé)

Spokesperson

Tel.: +32

2 429 85 44

(Sofie Spiessens)

Tel.: +32 2 429 85 45

E-mail: pressofficekbc@kbc.be

KBC press releases are available at www.kbc.com

Follow us on www.twitter.com/kbc_group Stay updated on all our latest innovations

Page 2 of 2

Disclaimer

KBC Group NV published this content on 23 September 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 23 September 2021 05:01:04 UTC.


ę Publicnow 2021
All news about KBC GROUPE NV
10/22BANK OF IRELAND : to Buy $15.5 Billion of Performing Loan Portfolios, Deposits from KBC Ba..
MT
10/22KBC GROUPE : Bank Ireland confirms sale of substantially all of its performing loan assets..
PU
10/22KBC GROUP : KBC Bank Ireland confirms sale of substantially all of its performing loan ass..
AQ
10/18EUROPEAN MIDDAY BRIEFING - Stocks Fall After Weak China Growth Data
DJ
10/18NORTH AMERICAN MORNING BRIEFING : Stock Futures Fall After Weak China Growth Data
DJ
10/14MDXHEALTH : Belgium's MDxHealth Files Registration Statement for Planned US IPO
MT
10/13KBC GROUPE : Fitch Lifts KBC Group's Outlook to Stable from Negative
MT
10/12KBC GROUPE : Sustainability Presentation
PU
10/11ANALYST RECOMMANDATIONS : AstraZeneca, Comcast, Exxon, Starbucks...
10/07RECTICEL : Says Greiner's Takeover Offer Significantly Undervalues Company
MT
More news
Analyst Recommendations on KBC GROUPE NV
More recommendations
Financials
Sales 2021 7 528 M 8 734 M 8 734 M
Net income 2021 2 540 M 2 947 M 2 947 M
Net Debt 2021 - - -
P/E ratio 2021 13,2x
Yield 2021 6,91%
Capitalization 33 576 M 38 991 M 38 951 M
Capi. / Sales 2021 4,46x
Capi. / Sales 2022 4,33x
Nbr of Employees -
Free-Float 67,2%
Chart KBC GROUPE NV
Duration : Period :
KBC Groupe NV Technical Analysis Chart | MarketScreener
Full-screen chart
Technical analysis trends KBC GROUPE NV
Short TermMid-TermLong Term
TrendsBullishBullishBullish
Income Statement Evolution
Consensus
Sell
Buy
Mean consensus OUTPERFORM
Number of Analysts 20
Last Close Price 80,58 €
Average target price 77,28 €
Spread / Average Target -4,10%
EPS Revisions
Managers and Directors
Johan Thijs Group Chief Executive Officer & Executive Director
Luc Popelier Chief Financial Officer & Director
Koenraad Debackere Chairman
Vladimira Papirnik Independent Non-Executive Director
J˙lia Kirßly Independent Non-Executive Director
Sector and Competitors