Legal & General : announce winners of 10th Annual Business Quality Awards

23 Jun 2021

Legal & General, the UK's number one individual life insurance provider, has today announced the winners of its 10th annual Business Quality Awards (BQA)

• Legal & General's annual awards celebrate firms and networks who have delivered exceptional levels of customer service
• 13 award category winners announced including Best Customer Retention Performance and Customer Excellence
• Total of 75 entries received from firms of all sizes from across the UK for Outstanding Customer Outcome

Legal & General, the UK's number one individual life insurance provider, has today announced the winners of its 10th annual Business Quality Awards (BQA). Launched in 2011, the awards recognise the protection industry's standout performers who have delivered exceptional levels of customer service and retention of business.

This year the insurer received a record number of entries for its Outstanding Customer Outcome award which recognises the businesses who over the last 12 months have created an exceptional end-to-end experience for their customers, with entries from firms demonstrating how they have adapted to the significant challenges that 2020 has brought. A total of 75 firms made a submission to this category with the calibre of entries stronger than ever.

The winners of the 2021 BQA awards are as follows:

Outstanding Performance	Direct Life & Pension Services Ltd
Best Reinstatement (EBAH / EWS)	Secure for Life
Best Customer Retention Performance	Protect Line Ltd.
Customer Excellence: Networks & Strategic Accounts	LifeSearch
Customer Excellence: Firms	The Finance Planning Group
Data Precision	L&C Mortgages Ltd
Protection Written in Trust	Cavendish Online Ltd
Special Recognition	First Mortgage Ltd
Outstanding Customer Outcome 1-10 employees	Vita
Outstanding Customer Outcome 11-50 employees	Key Solutions Mortgages
Outstanding Customer Outcome 51+ employees	Assured Futures
Network & Strategic Partner Quality Performance	Mortgage Advice Bureau
Best Supporting Account Manager	Wayne Holcombe (Strategic Account Manager)

Due to current Covid-19 social distancing and venue restrictions, Legal & General is conducting the celebrations from afar this year with hopes of returning with a celebratory face-to-face event in 2022.

Now in our 10^th year, the Legal & General Business Quality Awards champions those firms and advisers who are making a difference and delivering for their customers when they need it most. This year is therefore particularly poignant given how the industry has adapted to the many challenges presented by COVID-19 with the calibre of entries for Outstanding Customer Outcome extremely strong. We remain committed to supporting intermediaries and demonstrating their value as part of our drive to grow the overall protection market. Unfortunately, we won't be celebrating together this year due to COVID-19 restrictions but we will be raising a glass from afar and hope to celebrate next year. Once again, a very big congratulations to all our winners.

Craig Brown, Director, Intermediary, Legal & General

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