LivePerson announced enhancements to its Conversational AI that will help brands hold even better conversations with their customers on a massive scale. Four new AI-powered capabilities include AI Search, On-Demand Recommendations, "Small Talk" NLU, and Repeat Intent Rate measurement. Powered by nearly one billion conversational interactions per month on the company's Conversational Cloud, LivePerson's Curiously Human(TM) AI helps customer care, sales, and marketing teams deliver and automate more meaningful, natural-feeling conversations.

The AI-powered features and integrations announced including new ways to engage with customers and capture, measure, and use conversational data -- make it easier for brands to improve bot performance, enhance customer and agent experiences, and accelerate time to value while cutting costs.