GoTo announced the release of a new IT management & support product, GoTo Resolve. GoTo Resolve modernizes IT support by bringing together all the tools small and midsize businesses (SMBs) need to manage and support employees in a flexible, secure, and conversational way. GoTo Resolve includes a feature-rich free tier making premium, secure IT management & support accessible to businesses of all sizes.

With IT teams supporting employees in locations that range from corporate headquarters, to dispersed home offices, to those on-the-go, IT problems have grown and evolved, placing additional stress on these teams and causing greater frustrations for employees. GoTo Resolve will simplify and create much-needed experience consistency to IT by bringing together GoTo's years of expertise in world-class IT management & support functionality with an all-new conversational ticketing feature set in a single, consolidated product. The new product is built with the IT needs of at the forefront in a modern, intuitive interface, with enterprise-grade security including first of its kind zero trust access controls, consumer-grade ease of use, and the ability to deploy in minutes for free, or at a value-tested price point.

GoTo Resolve includes features such as: Multi-Platform Support lets IT meet any user on any device with support for all systems – PC, Mac, iOS, Android, and Chromebooks. Remote Access and Support Tools triage and resolve issues consistently and quickly with or without an end-user present. Background Device Management simplifies support by quickly pulling system diagnostics, accessing command prompts, and managing files from deployed hosts without needing to start a remote session.

Zero Trust Security Architecture adds an additional, first of its kind layer of security for remote access and automation which, with zero trust, require a second, unique verification by anyone and everything. Conversational Ticketing seamlessly bridges requests with resolutions by allowing employees and IT professionals to create and manage support tickets right from workplace messaging apps like Microsoft Teams. Remote Execution frees up valuable IT resources by automating manual tasks across any and all endpoints simultaneously. Zero-download Camera Sharing to expand the range of what IT teams can support to include disconnected devices, home Wi-Fi, printers, and more.

These features are just the beginning of what GoTo Resolve will offer to IT teams. Throughout 2022 and beyond, GoTo Resolve will rapidly expand to help IT leaders address many more of the IT problems they face on a regular basis. In the coming months, these include expanding the remote monitoring and management capabilities, deploying endpoint security features, launching out-of-box ITSM integrations, and much more. The launch of GoTo Resolve and continued evolution and enhancement to GoTo Connect's unified communications and collaboration (UCC) solutions gives GoTo a unique tool set that will help companies adjust to permanent flexible work.

GoTo's new products allow SMB IT teams to seamlessly manage their systems and communicate with their employees to get the right information and fix issues quicker through a single provider and application. GoTo's unified administration center brings together products like GoTo Connect and now GoTo Resolve, giving IT leaders a single app from which they can manage their users, entitlements, and configurations. Forthcoming additional integrations between GoTo's communications and collaborations technology and IT support tools opens possibilities to further simplify the day-to-day operations for IT teams, remove end-user friction points, and alleviate many of the headaches felt in this new flexible work world.