According to Dato' Mohd Shukrie Mohd Salleh, group chief executive officer (Group CEO) of
Meanwhile, the Group is also ramping up efforts to ensure that it is fully ready to welcome the return of passengers, once the market recovers. The plans laid out include investing in new innovative technologies and equipment that will help improve service levels as well as serve as preventive measures in combatting COVID-19. Additionally, the Group is committed to raise airport safety standards by obtaining the global Airport Health Accreditation under
All these have led to the achievement of significant accolades, the most recent being KL International Airports' (KLIA) placement as the world's 9th top airport in the ACI Airport Service Quality (ASQ) survey for 1Q 2021 - an improvement from its top 10 placement in 2020. Additionally,
The Group also took advantage of the lull period at the airports to re-optimise some of its assets in tandem with continuing to focus on reducing operating expenditures and preserving cash liquidity. Up to date the Group has managed to pare down its total cost by 44.2%, continuing from the 36.3% of cost savings achieved in 2020 and ahead of last year's guidance of 20% total cost reduction.
As an impact from the prolonged pandemic, the Group's passenger traffic fell by 76.9% to 5.9 million passengers handled in the first three months of the year. The crisis had also led to the Group ending the quarter with a total revenue of
Outlook
Amplifying efforts from governments across the globe to accelerate the vaccine rollout will help to revive the economic conditions, in turn giving hope for air travel industry to recommence. Both
IATA forecasted that recovery signals will be more prominent towards the end of the year, especially in developed countries such as the European countries and North American region. Meanwhile in
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