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    M04   BMG578481068

MANDARIN ORIENTAL INTERNATIONAL LIMITED

(M04)
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Mandarin Oriental International : 2020 Sustainability Report

08/25/2021 | 09:24am EDT

Sustainability Report 2O2O

table of contents

INTRODUCTION

1

About this Report

2

Message from the CEO

3

Corporate Profile

4

Performance Highlights

5

SUSTAINABILITY APPROACH

8

Naturally Better

9

Sustainability Governance

10

2020 AT A GLANCE

11

NATURALLY BETTER FOR THE PLANET

13

Environmental Stewardship

14

Carbon and Energy

15

Water

17

Waste

18

Single-use Plastic Elimination

20

Responsible Procurement

23

Biodiversity Conservation

25

NATURALLY BETTER FOR GUESTS

26

Health, Safety and Security

27

Holistic Wellness

29

Guest Satisfaction and Sustainability

31

NATURALLY BETTER FOR COLLEAGUES

32

Engaging Better Together

33

Health, Safety and Well-being

34

Elevating the Colleague Experience

35

A World of Fans

35

Human Rights and Inclusiveness

37

Champions of Sustainability

38

NATURALLY BETTER FOR THE COMMUNITIES

40

Serving Communities

41

APPENDICES

46

Performance Data

47

Global Reporting Initiative Index

51

Un Sustainable Development Goals Index

60

Modern Slavery Statement 2020

62

INTRODUCTION

INTRODUCTION

About this Report

This is Mandarin Oriental Hotel Group (MOHG or the Group)'s ninth Sustainability Report covering the 2020 calendar year, January 1st to December 31st.

Having grown from its Asian roots into a global brand, the Group currently operates 35+ hotels and seven residences in 24 countries and territories. The Group continues to expand its global presence with a strong pipeline of hotels and residences under development.

This Report covers MOHG's operations, including owned and managed hotels, resorts and residences in key destinations around the world. In the interest of continual improvement and greater transparency, the progress

of sustainability initiatives has also been monitored and reviewed. To enhance the comparability of data, only those hotels with complete full-year data are included in the performance summary and analysis.

The information presented in this report makes references to the Global Reporting Initiative (GRI) Standards: Core option. Key material sustainability issues were identified through different stakeholder engagement exercises and are discussed in forthcoming sections. As a supporter of the United Nations Sustainable Development Goals (UN SDGs), this Report demonstrates our commitment to them through our various sustainability initiatives.

  • As of August 2021

Mandarin Oriental Hotel Group Sustainability Report 2020

23 Aug

2

INTRODUCTION

Message from the CEO

Our goal is to make Mandarin Oriental Naturally Better - for our Planet, Guests, Colleagues and Communities. In October 2020, we launched our Naturally Better framework, which aligns our commitments with the United Nations Sustainable Development Goals whereby we focus on reducing environmental impact, procuring responsibly, increasing social impact, and embedding diversity and inclusion.

2020 was a year of unprecedented challenges due to the COVID-19 pandemic, but it also taught us that obstacles can be overcome with teamwork. During the year, we made great strides toward our ambitious goal of eliminating single-use plastics by March 2021 and we showed that safety does not have to come at the expense of our planet. The pandemic has accentuated the global demand for disposable plastic items such as face shields, gloves, and takeaway containers, causing a surge in plastic use and marine plastic pollution. While many organisations may use this as a reason to relax their sustainability focus, we have not.

Despite the pressure on our business, we remained true to our guiding principles, delivering service excellence to our guests, supporting the development of our colleagues, serving the communities where we operate and acting with responsibility for our planet.

As we look forward, we aim to enhance our efforts to limit the impact we and our operation have on the world around us through our new sustainability roadmap for 2021-2023. We will continue to work towards procuring responsibly across the Group for example. We also strive to foster a culture that embraces diversity and promotes equality and inclusion, thereby supporting our colleagues and our communities.

Our sustainability achievements in 2020 are the fruits of labour of the Group's 10,298 colleagues. I thank all of them for their continuing dedication, hard work and professionalism. At Mandarin Oriental we look forward to continuing our holistic and action oriented approach to sustainability to ensure a positive impact on our planet and those around us.

James Riley

Group Chief Executive

Mandarin Oriental Hotel Group

Sustainability Report 2020

5th: 18 Aug

3

Disclaimer

Mandarin Oriental International Ltd. published this content on 24 August 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 25 August 2021 13:14:27 UTC.


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Financials (USD)
Sales 2020 184 M - -
Net income 2020 -680 M - -
Net Debt 2020 694 M - -
P/E ratio 2020 -3,16x
Yield 2020 -
Capitalization 2 716 M 2 716 M -
EV / Sales 2019 4,90x
EV / Sales 2020 15,5x
Nbr of Employees -
Free-Float 20,1%
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Managers and Directors
James Riley Group Chief Executive Officer & Director
Hamish Andrew Ross Director-Finance
Matthew Bishop Chief Financial Officer & Director
Benjamin William Keswick Chairman
Monika Nerger Chief Information Officer