Message from the CEO
Our goal is to make Mandarin Oriental Naturally Better - for our Planet, Guests, Colleagues and Communities. In October 2020, we launched our Naturally Better framework, which aligns our commitments with the United Nations Sustainable Development Goals whereby we focus on reducing environmental impact, procuring responsibly, increasing social impact, and embedding diversity and inclusion.
2020 was a year of unprecedented challenges due to the COVID-19 pandemic, but it also taught us that obstacles can be overcome with teamwork. During the year, we made great strides toward our ambitious goal of eliminating single-use plastics by March 2021 and we showed that safety does not have to come at the expense of our planet. The pandemic has accentuated the global demand for disposable plastic items such as face shields, gloves, and takeaway containers, causing a surge in plastic use and marine plastic pollution. While many organisations may use this as a reason to relax their sustainability focus, we have not.
Despite the pressure on our business, we remained true to our guiding principles, delivering service excellence to our guests, supporting the development of our colleagues, serving the communities where we operate and acting with responsibility for our planet.
As we look forward, we aim to enhance our efforts to limit the impact we and our operation have on the world around us through our new sustainability roadmap for 2021-2023. We will continue to work towards procuring responsibly across the Group for example. We also strive to foster a culture that embraces diversity and promotes equality and inclusion, thereby supporting our colleagues and our communities.
Our sustainability achievements in 2020 are the fruits of labour of the Group's 10,298 colleagues. I thank all of them for their continuing dedication, hard work and professionalism. At Mandarin Oriental we look forward to continuing our holistic and action oriented approach to sustainability to ensure a positive impact on our planet and those around us.
Group Chief Executive