Medallia, Inc. announced that the Centers for Medicare & Medicaid Services (CMS) has approved Medallia as a vendor to administer HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Surveys via telephone. Healthcare organizations can now build experience programs around modern, real-time engagement tools from Medallia, while capturing patient feedback in support of CAHPS programs and regulatory requirements. The HCAHPS Survey is the first national, standardized, publicly reported survey of patients' perspectives of hospital care. Also known as the CAHPS Hospital Survey, the survey is designed to measure patients' perceptions of hospital experiences and provides a national standard for data collection and public reporting on patient experience. Medallia enables healthcare companies to exceed customer expectations, motivate and engage staff, and innovate to drive brand and customer loyalty. As an HCAHPS approved vendor, healthcare organizations can tap into the market-leading innovations from Medallia, while maintaining the programs and regulatory compliance needed for HCAHPS.