Medallia, Inc. announced that more than 1,000 Hyatt properties will deploy Medallia Zingle's messaging platform. Hyatt, a Medallia customer since 2007, continues to get closer to its guests by meeting them where they are and understanding their preferences. As a result of active listening, and in collaboration with Medallia Zingle, Hyatt guests around the world will be able to engage in real time with on-property teams, with translation available in more than 100 languages via their preferred method of communication, including SMS text, in-app, web chat, or social messaging apps such as WhatsApp.

Medallia Zingle will also facilitate on-site property teams' ability to engage with guests during their stay, respond to requests more efficiently, and create meaningful connections — enhancing overall guest experience and brand satisfaction. This will expand Hyatt's robust signal capture to include digital, Global Property & Guest Services, and on-property surveys, along with social listening and monitoring, all through Medallia Experience Cloud. In addition to the in-stay feedback provided through Medallia Zingle, Hyatt also incorporates: In-stay feedback at various touch points using Medallia Digital, Ongoing daily colleague pulse surveys that enable real-time employee feedback at the property level and Surveys that provide insights into Hyatt's Global Property & Guest Services The guest feedback received feeds into other operational systems, providing insights to property-level team members and allowing them to identify opportunities for improvement and deliver best practices to guests.

And with powerful automations, Medallia Zingle can help streamline workflows for staff and accelerate service recovery.