Medallia, Inc. announced that Outrigger Hospitality Group selected Medalia Zingle as the intelligent messaging platform of choice for its premier resort destinations in Hawaii. Outrigger team members, called hosts, from across the business play a direct role in the customer experience and need to be able to communicate with guests in the moment. Hosts in the front office, back office, concierge, and other key associates will leverage technology from Zingle to: Engage with guests in their preferred method ? SMS text, web chat or popular social messaging apps like WhatsApp ? improving speed of service; Engage with guests in their own language via language translation, making it easy to communicate with world travelers; Gain insights from patterns in guest request data (like more towels, late check-outs) and anticipating guest needs ahead of time; Keep guests informed with real-time updates like mask protocols, inclement weather warnings, changes to amenity hours, and more. Updates have been especially important during the COVID-19 pandemic and beyond as travelers return.