Medallia Inc. launched on servers based in the Kingdom of Saudi Arabia on October 25th, 2021. Hosted locally to facilitate access and compliance, Medallia, in partnership with New Metrics, offers clients across the Middle East the market-leading technology required by public and private sector clients to achieve their citizen and customer-centric objectives in line with the Saudi Vision 2030. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including email, social, digital web and in-app, conversational messaging, and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. In addition, New Metrics brings capabilities being the region's leading Experience Management consulting firm with a solid track record supporting clients in government and the private sector with their customer-centric transformation.