Medallia, Inc. announced that Primrose Retirement Communities selected Medallia as the resident and employee experience platform of choice. Medallia will help Primrose address the changing expectations from residents entering senior living, their families, and the demands of employees who care for them. With Medallia?s ability to seamlessly integrate with other technology, Primrose can leverage a unified platform to capture continual feedback from residents, family members, and employees and combine that with data ingested from other systems. Using AI-driven insights, Primrose will be able to act quickly to improve the experience of their residents. Beyond software, the Medallia partnership includes a dedicated client services team responsible for strategic consulting to help Primrose adapt the program to meet its needs and drive business results. Clients have access to experts from similar industries like hospitality and healthcare, where Medalllia?s customer-centric approach to collecting, analyzing, and distributing feedback aligns with the experience senior care communities aim to deliver.