The following monthly KPIs provide insight into the business fundamentals and progress of the Company, updated for the month of
- The number of salons was 316 in
September 2021 , up from 284 in the year-ago period, primarily as a result of the acquisition of another brand inMay 2021 . - Total customers served were 65,130 in
September 2021 , almost no change fromSeptember 2020 . - Sales per customer increased to
JPY 6,428 inSeptember 2021 , up fromJPY6,245 inSeptember 2020 . The increase is attributed to the upselling of value-added optional services. - Our repeat ratio, a measure of repeat customers, was 82.0% in
September 2021 , almost no change fromSeptember 2020 . - Our operation ratio was 46.7% in
September 2021 , decreasing from 48.1% in the year-ago period. - Total number of salons with data was 221 in
September 2021 , no change fromSeptember 2020 . The number of salons with data decreases when we close salons with data available and increases as we open salons with such data.
Number of Salons (*1) | Number of Salons with Data (*2) | Total Customers Served (*3) | Sales Per Customer (*4) | Repeat Ratio (*5) | Operation Ratio (*6) | |
September-20 | 284 | 221 | 64,809 | 80.2% | 48.1% | |
October-20 | 291 | 221 | 65,820 | 80.3% | 47.0% | |
November-20 | 291 | 220 | 63,993 | 80.7% | 47.6% | |
December-20 | 290 | 221 | 64,649 | 82.6% | 48.2% | |
January-21 | 302 | 218 | 56,557 | 84.0% | 44.6% | |
February-21 | 302 | 218 | 56,370 | 83.0% | 47.6% | |
March-21 | 303 | 217 | 62,441 | 81.9% | 47.0% | |
April -21 | 301 | 219 | 63,682 | 81.4% | 46.3% | |
May-21 | 313 | 212 | 66,604 | 80.6% | 48.7% | |
June-21 | 313 | 219 | 68,069 | 81.2% | 48.6% | |
July-21 | 314 | 220 | 70,912 | 81.0% | 48.1% | |
August-21 | 315 | 221 | 66,323 | 81.3% | 46.5% | |
September-21 | 316 | 221 | 65,130 | 82.0% | 46.7% |
(*1) | Number of Salons: Directly-operated salons, and franchisees’ salons. |
(*2) | Number of Salons with Data: The number of salons for which comparable financial and customer data is available. |
(*3) | Total Customers Served: The number of customers served at salons for which comparative financial and customer data is available. |
(*4) | Sales Per Customer: The ratio of total salon sales to number of treated customers at all salons for which comparable financial and customer data is available. |
(*5) | Repeat Ratio: The ratio of repeat customer visits to total customer visits in the applicable month for all salons for which comparable financial and customer data is available. |
(*6) | Operation Ratio: The ratio of therapists’ in-service time to total therapists’ working hours (including stand-by time) for the applicable month for all salons for which comparable financial and customer data is available. |
About
MEDIROM operates 316 (as of
URL : https://medirom.co.jp/en
Contacts
Investor Relations Team
ir@medirom.co.jp
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Number of Salons
Directly-operated salons, and franchisees’ salons.
Total Customers Served
The number of customers served at salons for which comparative financial and customer data is available.
Sales Per Customer
The ratio of total salon sales to number of treated customers at all salons for which comparable financial and customer data is available.
Repeat Ratio
The ratio of repeat customer visits to total customer visits in the applicable month for all salons for which comparable financial and customer data is available.
Operation Ratio
The ratio of therapists’ in-service time to total therapists’ working hours (including stand-by time) for the applicable month for all salons for which comparable financial and customer data is available.
2021 GlobeNewswire, Inc., source