The well-being and safety of the Melia Hotels International customers and staff is vitally important, and that is why we have decided to update our booking cancellation policy in the light of the Coronavirus (2019-nCov) that originated in Wuhan in China:
1.Customers with bookings for Melia hotels in China may modify and cancel reservations for free for stays between January 21 and February 29, 2020 inclusive.
2.Customers who plan to travel from China to any international Melia hotel destination may modify and cancel reservations for free for stays between January 21 and February 29, 2020 inclusive.
Aiming to control and prevent further spread of the coronavirus, all of our hotels in China are following the precautions to ensure cleaning and disinfection protocols are in place.
Gran Melia Xian, Melia Shanghai Parkside, INNSiDE by Melia Zhengzhou, Melia Shanghai Hongquiao, Gran Melia Xian are temporarily closed until further notice.
Melia is closely following the evolution of the crisis and implementing all the recommendations from related government organizations and providing support to our guests.
About Melia Hotels International
Founded in 1956 in Palma de Mallorca (Spain), Melia Hotels International is one of the largest hotel companies worldwide, as well as the absolute leader within the Spanish market, with more than 380 hotels (current portfolio and pipeline) throughout more than 40 countries and four continents, operated under the brands: Gran Melia Hotels & Resorts, Paradisus by Melia, ME by Melia, Melia Hotels & Resorts, INNSIDE by Melia, Sol by Melia and TRYP by Wyndham. The strategic focus on international growth has allowed Melia Hotels International to be the first Spanish hotel company with presence in key markets such as China, the Arabian Gulf or the US, as well as maintaining its leadership in traditional markets such as Europe, Latin America or the Caribbean. Its high degree of globalization, a diversified business model, the consistent growth plan supported by strategic alliances with major investors and its commitment to responsible tourism are the major strengths of Melia Hotels International, being the Spanish Hotel leader in Corporate Reputation (Merco Ranking) and one of the most attractive to work worldwide. Melia Hotels International is included in the IBEX 35 Spanish stock market index. Follow Melia Hotels International on Twitter @MeliaHotelsInt and Facebook meliahotelsinternational.
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