MetLife, Inc. announced that Bill Pappas will join the company as Executive Vice President and Head of Global Technology and Operations, effective Nov. 19, 2019. Pappas will report to President and Chief Executive Officer Michel Khalaf and become an executive officer of MetLife and a member of its Executive Group. Pappas joins MetLife from Bank of America, where he was the head of operations for the consumer, small business, wealth management and private banking businesses. In this role, Pappas directed a team comprised of more than 50,000 employees and contractors delivering integrated service and operations solutions to approximately 63 million consumers and clients. In addition, Pappas led the global business services team that provides integrated technology solutions across Bank of America.