Microsoft has unveiled an operations-centric module for its Dynamics 365 suite of enterprise resource planning and customer relationship management applications, on top of enhanced AI capabilities. Customers are being promised smarter AI-powered business insights in 2020, with additional technology powering new features such as forecasting in Dynamics 365s Sales and Finance Insights apps. A preview for these features is expected to be released in May 2020. This is included in a package of 400 new and updated features set to be rolled out over the course of this year as part of Microsoft's 2020 release wave 1, which spans features touted to be released from April 2020 through September 2020. The Dynamics 365 Project Operations tool, slated for an October 2020 release, is being launched to support project-oriented teams managing data across different data silos to stitch their systems together. The application connects cross-functional project teams, with Microsoft claiming that it offers the visibility needed to reduce the barriers to efficient working that currently exist. The predictive forecasting capabilities enable the proactive decision-making needed to meet sales goals.