ServiceNow announced an expanded strategic partnership with Microsoft to empower employees as they continue to navigate new ways of working. As part of ServiceNow's Now Platform Rome release, the company introduced a new collaborative app for its Employee Center that integrates with Microsoft Teams and offers streamlined employee experiences in the hybrid work environment. The companies also announced expanded investments in co-innovation and go-to-market efforts across ServiceNow workflows and Teams. ServiceNow's new Employee Center will be available as a collaborative app that can be embedded directly into Teams. Collaborative apps are a new class of Teams apps that surface in rich ways across chat, channels, and meetings.

Employee Center provides employees a single, unified portal to find information, get help across departments – including IT, HR, facilities, procurement, and legal – and request the services they need. Through the Teams app, employees can access the portal directly in the flow of their work. ServiceNow announced a strategic partnership with Microsoft in July 2019.

Since then, customers such as NTT Data, a global digital business and IT services leader, have implemented ServiceNow within Microsoft Teams. To further accelerate this momentum, ServiceNow and Microsoft are deepening their investments and collaboration in product innovation, driving joint customer success and go-to-market across all ServiceNow workflows and Teams. ServiceNow and Microsoft have partnered closely for more than a decade, working together to create exceptional work experiences and unlock productivity with more than 30 native integrations across both companies' full suites of products. As part of this expanded partnership, ServiceNow has adopted Microsoft Teams for chat, meetings, and collaboration with full deployment across its 15,000 global employees targeted for the end of September 2021. Microsoft is already using ServiceNow IT Service Management (ITSM) and ServiceNow Virtual Agent integrated with Teams to streamline workflows across its enterprise, resolve IT incidents as well as employees' IT issues and questions faster.