The new GetFeedback integrations for Slack and Salesforce and a new Salesforce app better orient Momentive customers for action and impact in Salesforce Sales and Service Clouds
These updates are now available on AppExchange at https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000B4lIxEAJ&channel=recommended.
The newly announced capabilities are:
- A Slack integration that automatically pushes customer feedback into relevant Slack channels. GetFeedback users can now set conditions and logic for sending feedback notifications so the right teams can see and take instant action on high-priority customer feedback.
- An enhanced Salesforce integration that allows GetFeedback users to enrich Salesforce customer records in Sales and Service Clouds with feedback automatically captured from digital channels.
- A new GetFeedback AppExchange app that provides a comprehensive view of all CX programs and data from inside the Salesforce system of record, making it easy to share rich customer feedback across the organization.
With these new capabilities, Salesforce and GetFeedback customers can more easily benefit from the existing Salesforce integrations with GetFeedback. GetFeedback’s integration with Salesforce can enable more companies to work with agility, scale their CX programs, and prove impact to other teams. Digital customer interactions are increasing at a rapid pace, and recent research shows that 87% of CX professionals believe customer feedback has become even more important compared to before COVID-19. Making digital feedback accessible to customer-facing teams is more crucial than ever to accelerate the insight and action needed to improve customer experience.
Key benefits of these new capabilities include:
- Instant visibility and accountability to more easily take action on priority items and de-escalate issues, such as alerting engineering teams of website bugs to minimize the number of website visitors impacted.
- The ability to more easily drive awareness of CX programs and metrics to key stakeholders across the organization without having to manually export data and create static presentations.
- A holistic view of the customer with feedback data automatically synced to the customer record, making it simpler to build reports or provide business context on customer feedback items.
- Flexibility in how customer data is mapped to the customer records and how integrations are set up, which allows teams to automate tasks, empowering them to scale CX programs as they expand.
Customers like YETI and
“Any business that wants to stay ahead of the curve needs a solution that can keep up with ever-changing customer expectations and fit easily into an existing workflow,” said
“We are excited that Momentive is continuing to innovate on AppExchange as they extend to their integration across more areas of the business," said
These updates are available now. For more information, please visit GetFeedback on AppExchange.
About Salesforce AppExchange
Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies, developers and entrepreneurs to build, market and grow in entirely new ways. With more than 6,000 listings, 9 million customer installs and 117,000 peer reviews, AppExchange connects customers of all sizes and across industries to ready-to-install or customizable apps and Salesforce-certified consultants to solve any business challenge.
Additional Resources
- Like Salesforce on Facebook: http://www.facebook.com/salesforce
- Follow Salesforce on Twitter: https://twitter.com/salesforce
- Follow GetFeedback on Twitter: https://twitter.com/getfeedback
Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc.
About GetFeedback
GetFeedback by Momentive is an agile, multichannel CX solution from Momentive that deploys in days, not months, and enables CX teams to deliver great experiences without waiting on long implementations. GetFeedback offers frictionless listening across multiple channels and high response rates. It integrates CX insights and actions into key systems, enabling CX professionals to iterate and scale quickly. GetFeedback is purpose-built for the Salesforce ecosystem and is a top-rated customer feedback solution on the AppExchange. Companies like PUMA, Yeti,
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