National Grid Reminds Customers to Keep Safety a Priority as Forecasts Call for Potentially Severe Storms in Portions of Upstate New York May 29, 2020 - 11:30 AM


With the continuing warm temperatures across upstate New York this week, strong, scattered thunderstorms in portions of the region are possible today and into the evening hours.
National Grid has a full contingent of crews ready to respond to any damage caused by severe weather. The company offers the following tips to help customers be prepared and stay safe:

Electricity & Generator Safety

  • If a power outage occurs, customers can notify National Grid online to expedite restoration.
  • Never touch downed power lines; always assume they are carrying live electricity. Downed lines should be immediately reported to National Grid at 1-800-867-5222 or to your local emergency response organization.
  • Generators used to supply power during an outage must be operated outdoors to prevent the buildup of deadlycarbon monoxide. Before operating a generator, be sure to disconnect from National Grid's system by shutting off the main breaker, located in your home's electric service panel. Failure to do this could endanger our crews and your neighbors.
  • Customers who depend on electrically powered life support equipment, such as a respirator, should register as a life support customer by calling National Grid at 1-800-642-4272. (In a medical emergency, always dial 911.)
  • Keep a number of working flashlights and an extra supply of batteries in your home and be sure to charge all electronic devices.
  • Please drive carefully and use caution when driving near any crews working to restore power.
  • Be sure to check on elderly family members, neighbors and others who may need assistance during an outage.

National Grid also advises staying tuned to local media for important announcements from emergency officials about possible evacuations or other emergency procedures. In most areas, information on storm shelter locations is available by calling 211.

Stay Connected

National Grid offers several ways to stay informed and safe - before, during and after a storm:

  • Customers can receive personalized alerts by text, e-mail or phone call when an outage is detected at their address, along with restoration estimates and associated updates. To enroll, text REG to 64743.
  • For real-time power outage information, online outage reporting, and in-depth storm safety information, visit theOutage Centralsection ofwww.nationalgridus.com. Customers who create an online profile on our website can also sign up for email alerts.
  • Online and text alert services can be started and stopped at the customer's request.
  • Other ways to stay in touch:


Visit our website: www.nationalgridus.com
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Click herefor a video on how National Grid restores power after a major storm.

About National Grid

About National Grid: National Grid (NYSE: NGG) is an electricity, natural gas, and clean energy delivery company serving more than 20 million people through our networks in New York, Massachusetts, and Rhode Island. National Grid is transforming our electricity and natural gas networks with smarter, cleaner, and more resilient energy solutions to meet the goal of reducing greenhouse gas emissions.

For more information, please visit our website, follow us on Twitter, watch us on YouTube, friend us on Facebook, and find our photos on Instagram.

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Disclaimer

National Grid plc published this content on 29 May 2020 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 29 May 2020 15:34:05 UTC