KeyBank, a bank headquartered in Cleveland, Ohio, has expanded its partnership with nCino Inc., a cloud banking company, to deliver its streamlined Operating System platform for clients. With this platform, the business banking relationship managers will be able to see a customer's banking information and meet their needs and questions in a more efficient manner, according to a press release.

KeyBank plans to use this tool to gain greater transparency and visibility of each customer's financial wellness journey and deliver a better customer experience as a result.

"Supporting our small business clients involves a greater banking experience than ever before, and that includes giving a full spectrum of their financial picture," Amy Brady, CIO and EVP, KeyBank, said in the release. "Using the nCino platform, we are able to give small business owners a greater comprehension of where they stand in ways that can prepare them for what lies ahead. Many small businesses are back on their feet while others are still finding their way forward through this pandemic."

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