Neoenergia S A : In the first quarter, 136,000 inspections were carried out, recovering more than 88 GWh in the...

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Actions to prevent and combat energy deviations carried out by Neoenergia distributors led to the recovery of about 166.6 GWh from January to March 2021. This energy is enough to power about 976,000 residential customers for more than a month. This volume is greater than, for example, the number of inhabitants of Natal, capital of Rio Grande do Norte. The number refers to the one accumulated by the concessionaires Coelba (BA), Celpe (PE), Cosern (RN) and Elektro (SP and MS) and in only 28 days of operations of Neoenergia Distribuição Brasília. In the new company of the group have been recovered more than 68% of the annual average in the last 5 years. To achieve these positive results, actions such as inspections and customer regularization are carried out, with the use of innovative solutions such as analytics and intelligent sensors.

'Technology allows us to act strategically and assertively, fighting deviations more efficiently, whether with a focus on residential and business consumers or street lighting. In addition to allowing energy recovery, these actions allow people to have access to services on a regular and safebasis,' says Luiz Flávio Sá, Director of Customer Services at Neoenergia.

In the first quarter, 136,000 inspections were carried out, recovering more than 88 GWh in the concession areas of four distributors - Coelba, Celpe, Cosern and Elektro. In these actions, companies replaced 115,000 obsolete meters and/or with possible defects, one of the strategies to prevent energy deviations. In the 28 days of management at Neoenergia Distribuição Brasília, there were 237 inspections on Group A customers (large industries and trades), recovering approximately 6 GWh, and about 4,000 in Group B consumers (homes and small businesses), recovering more than 5 GWh.

One of the modernization initiatives that contribute to combating deviations is the shielding of networks, in which the group's concessionaires promote the implementation of new network standards and the replacement of equipment, such as cables and meters. One of the main changes is the exchange of meters, which are no longer installed on the façade or inside the buildings and become part of a Centralized Measurement System (SMC), being connected to the poles of distributors, allowing telemeasurement. With this, the equipment can be monitored remotely to perform services and identify interference in the measurement.

Another action carried out by Neoenergia's distributors is the regularization of clandestine customers, that is, the installation of energy meters for consumers who do not yet have the equipment and, therefore, are irregular. The request can be made to the concessionaires and the call is made free of charge. Between January and March 2021, Coelba, Celpe, Cosern and Elektro regularized 23,000 customers, 71 of which were large, resulting in more than 25 GWh recovered. In Brasilia, more than 1,000 illegal consumers were regularized, which will add 6 GWh in 2021.

Streetlighting

Among the main actions to combat energy diversions is the survey and supervision of public lighting parks. In the first quarter of the year, initiatives were carried out in more than 138,000 concession points, totaling a recovered energy of 35 GWh. In this work the distributors use a robust technology capable of performing data analytics, that is, the analysis of data with intelligence. In this case, satellite images are used as a basis, which are compared with the registration information. Systems can verify that the number of poles and their location is equivalent to the data that is cataloged in the company.

Partnership

Neoenergia's distributors were able to recover 1.6 GWh in 36 actions with police support. The technology is also an ally to define the locations where these operations will be carried out. The company has intelligent sensors installed in strategic locations, considering high complexity studies, which allow monitoring the energy balance of the network. The equipment allows the identification of losses, to subsidize the work.

Complaint

Energy diversions harm all customers, as they promote inappropriate modifications to the network, bringing risks to life, and part of the value of stolen energy ends up being paid among all consumers. For this, Neoenergia reinforces the importance of reporting fraud. Complaints are made anonymously by the Relationship Centers or directly on the distributors' websites, in the part of Service Channels > Complaint of Irregularity.

Relationship Center for anonymousreporting:

Coelba/Celpe/Cosern: 116

Elektro: 0800 701 01 02

NeoenergiaDistribuiçãoBrasília: 116

Digital service channels (Site andWhatsApp):

Coelba www.coelba.com.br| (71) 3370-6350

Celpe www.celpe.com.br | (81) 3217-6990

Elektro www.elektro.com.br | (19) 2122-1696

Cosern www.cosern.com.br | (84) 3215-6001

Neoenergia Distribuição Brasília www.neoenergiabrasilia.com.br