NetScout : Healthcare Organization Resolves DICOM Access Issue Thanks to nGeniusONE Service Assurance

Eileen Haggerty

March 15th, 2021

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For more than 25 years, Digital Imaging and Communications in Medicine (DICOM) has been a globally adopted protocol that provides a file format for storage and a process for transmitting images throughout a healthcare network. DICOM commonly is used in conjunction with the radiology information system (RIS) typically present in healthcare environments. Doctors, nurses, diagnosticians, and others depend on medical images such as X-rays, ultrasounds, echocardiograms (EKGs), and magnetic resonance imaging (MRI) as crucial tools for accurately and quickly diagnosing patient conditions. As a result, access, availability, and speed of image retrieval is essential.

Merger and acquisition activity among healthcare organizations has been a standard part of business for many years. Integrating the clinical application services between newly combined organizations is complicated by the multiple vendors that may be involved. However, such integration is essential for the newly merged organizations to operate effectively. One leading U.S. healthcare provider recently used its nGeniusONE Service Assurance solution from NETSCOUT to troubleshoot and pinpoint the source of an issue that prevented a newly acquired hospital from using its DICOM imaging services. See how the IT staff and NETSCOUT team used nGeniusONE's logical, contextual workflows to discover the source and resolve the problem.

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