Nuance Communications, Inc. announced that Liberty Global has expanded its use of Nuance Dragon TV for Virgin Media O2 customers in the United Kingdom. The expansion includes new capabilities that provide enhanced support for visually impaired customers, such as reading aloud program information. Nuance Dragon TV, powered by Nuance conversational AI, has proven popular worldwide with subscribers and providers alike, currently handling more than 1.5 billion interactions every month, with the average user making 100 voice requests.

Over 70% of subscribers that use Dragon TV capabilities within the first month still navigate and search with their voice nine months later.