This Management's Discussion and Analysis of Financial Condition and Results of
Operations generally discusses our 2022 and 2021 results and year-to-year
comparisons between 2022 and 2021. Discussions of our 2020 results and
year-to-year comparisons between 2021 and 2020 that are not included in this
Annual Report on Form 10-K can be found in "Management's Discussion and Analysis
of Financial Condition and Results of Operations" in Part II, Item 7 of our
Annual Report on Form 10-K for the fiscal year ended December 31, 2021, which
was filed with the Securities and Exchange Commission on February 23, 2022.

Overview



We are one of the largest North American less-than-truckload ("LTL") motor
carriers. We provide regional, inter-regional and national LTL services through
a single integrated, union-free organization. Our service offerings, which
include expedited transportation, are provided through an expansive network of
service centers located throughout the continental United States. Through
strategic alliances, we also provide LTL services throughout North America. In
addition to our core LTL services, we offer a range of value-added services
including container drayage, truckload brokerage and supply chain consulting.
More than 98% of our revenue has historically been derived from transporting LTL
shipments for our customers, whose demand for our services is generally tied to
industrial production and the overall health of the U.S. domestic economy.

In analyzing the components of our revenue, we monitor changes and trends in our
LTL volumes and LTL revenue per hundredweight. While LTL revenue per
hundredweight is a yield measurement, it is also a commonly-used indicator for
general pricing trends in the LTL industry. This yield metric is not a true
measure of price, however, as it can be influenced by many other factors, such
as changes in fuel surcharges, weight per shipment and length of haul. As a
result, changes in revenue per hundredweight do not necessarily indicate actual
changes in underlying base rates. LTL revenue per hundredweight and the key
factors that can impact this metric are described in more detail below:


LTL Revenue Per Hundredweight - Our LTL transportation services are generally
priced based on weight, commodity, and distance. This measurement reflects the
application of our pricing policies to the services we provide, which are
influenced by competitive market conditions and our growth objectives.
Generally, freight is rated by a class system, which is established by the
National Motor Freight Traffic Association, Inc. Light, bulky freight typically
has a higher class and is priced at higher revenue per hundredweight than dense,
heavy freight. Fuel surcharges, accessorial charges, revenue adjustments and
revenue for undelivered freight are included in this measurement. Revenue for
undelivered freight is deferred for financial statement purposes in accordance
with our revenue recognition policy; however, we believe including it in our
revenue per hundredweight metrics results in a more accurate representation of
the underlying changes in our yields by matching total billed revenue with the
corresponding weight of those shipments.


LTL Weight Per Shipment - Fluctuations in weight per shipment can indicate
changes in the mix of freight we receive from our customers, as well as changes
in the number of units included in a shipment. Generally, increases in weight
per shipment indicate higher demand for our customers' products and overall
increased economic activity. Changes in weight per shipment can also be
influenced by shifts between LTL and other modes of transportation, such as
truckload and intermodal, in response to capacity, service and pricing issues.
Fluctuations in weight per shipment generally have an inverse effect on our
revenue per hundredweight, as a decrease in weight per shipment will typically
cause an increase in revenue per hundredweight.


Average Length of Haul - We consider lengths of haul less than 500 miles to be
regional traffic, lengths of haul between 500 miles and 1,000 miles to be
inter-regional traffic, and lengths of haul in excess of 1,000 miles to be
national traffic. This metric is used to analyze our tonnage and pricing trends
for shipments with similar characteristics, and also allows for comparison with
other transportation providers serving specific markets. By analyzing this
metric, we can determine the success and growth potential of our service
products in these markets. Changes in length of haul generally have a direct
effect on our revenue per hundredweight, as an increase in length of haul will
typically cause an increase in revenue per hundredweight.


LTL Revenue Per Shipment - This measurement is primarily determined by the three
metrics listed above and is used in conjunction with the number of LTL shipments
we receive to evaluate LTL revenue.


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Our primary revenue focus is to increase density, which is shipment and tonnage
growth within our existing infrastructure. Increases in density allow us to
maximize our asset utilization and labor productivity, which we measure over
many different functional areas of our operations including linehaul load
factor, pickup and delivery stops per hour, P&D shipments per hour, platform
pounds handled per hour and platform shipments per hour. In addition to our
focus on density and operating efficiencies, it is critical for us to obtain an
appropriate yield, which is measured as revenue per hundredweight, on the
shipments we handle to offset our cost inflation and support our ongoing
investments in capacity and technology. We regularly monitor the components of
our pricing, including base freight rates, accessorial charges and fuel
surcharges. The fuel surcharge is generally designed to offset fluctuations in
the cost of our petroleum-based products and is indexed to diesel fuel prices
published by the U.S. Department of Energy, which reset each week. We believe
our yield management process focused on individual account profitability, and
ongoing improvements in operating efficiencies, are both key components of our
ability to produce profitable growth.

Our primary cost elements are direct wages and benefits associated with the
movement of freight, operating supplies and expenses, which include diesel fuel,
and depreciation of our equipment fleet and service center facilities. We gauge
our overall success in managing costs by monitoring our operating ratio, a
measure of profitability calculated by dividing total operating expenses by
revenue, which also allows for industry-wide comparisons with our competition.

We regularly upgrade our technological capabilities to improve our customer
service and lower our operating costs. Our technology provides our customers
with visibility of their shipments throughout our network, increases the
productivity of our workforce, and provides key metrics that we use to monitor
and enhance our processes.

Results of Operations

The following table sets forth, for the years indicated, expenses and other items as a percentage of revenue from operations:



                                   2022        2021
Revenue from operations             100.0 %     100.0 %

Operating expenses: Salaries, wages and benefits 43.4 47.0 Operating supplies and expenses 13.6 10.8 General supplies and expenses 2.6 2.6 Operating taxes and licenses 2.3 2.5 Insurance and claims

                  0.9         1.0
Communication and utilities           0.6         0.7

Depreciation and amortization 4.5 4.9 Purchased transportation

              2.5         3.5
Miscellaneous expenses, net           0.2         0.5
Total operating expenses             70.6        73.5
Operating income                     29.4        26.5
Interest (income) expense, net       (0.1 )       0.0
Other expense, net                    0.1         0.1
Income before income taxes           29.4        26.4
Provision for income taxes            7.4         6.7
Net income                           22.0 %      19.7 %




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Key financial and operating metrics for 2022 and 2021 are presented below:



                                             2022            2021           Change         % Change
Work days                                         253             252               1            0.4
Revenue (in thousands)                    $ 6,260,077     $ 5,256,328     $ 1,003,749           19.1
Operating ratio                                  70.6 %          73.5 %
Net income (in thousands)                 $ 1,377,159     $ 1,034,375     $   342,784           33.1
Diluted earnings per share                $     12.18     $      8.89     $      3.29           37.0
LTL tons (in thousands)                        10,211          10,119              92            0.9
LTL tonnage per day                            40,359          40,153             206            0.5
LTL shipments (in thousands)                   12,989          12,880             109            0.8
LTL shipments per day                          51,341          51,111             230            0.5
LTL weight per shipment (lbs.)                  1,572           1,571               1            0.1
LTL revenue per hundredweight             $     30.24     $     25.59     $      4.65           18.2
LTL revenue per shipment                  $    475.45     $    402.01     $     73.44           18.3
LTL revenue per intercity mile            $      8.28     $      7.32     $      0.96           13.1
LTL intercity miles (in thousands)            746,028         707,611          38,417            5.4
Average length of haul (miles)                    934             935       

(1 ) (0.1 )




Our financial results for 2022 included double-digit growth in our revenue, net
income and earnings per diluted share. The 19.1% increase in revenue to $6.3
billion was due primarily to the increase in LTL revenue per hundredweight as
LTL tons increased 0.9%. The increase in revenue and our disciplined control of
our operating costs contributed to a 290 basis-point improvement in our
operating ratio to 70.6% for 2022 as compared to 73.5% for 2021. As a result,
net income and earnings per diluted share increased by 33.1% and 37.0%,
respectively, in 2022 as compared to 2021.

Revenue



Revenue increased $1.0 billion, or 19.1%, in 2022 compared to 2021, due to an
increase in LTL revenue per hundredweight and a slight increase in LTL tonnage.
Our LTL revenue per hundredweight increased 18.2% in 2022 compared to 2021. This
increase reflects the impact of higher fuel surcharges associated with the
significant increase in diesel fuel prices as well as the ongoing commitment to
our long-term yield management strategy. Excluding fuel surcharges, LTL revenue
per hundredweight increased 8.5% in 2022 as compared to 2021. We believe our
focus on obtaining an appropriate yield is necessary to offset rising operating
costs and also allows us to invest in opportunities that can improve the quality
of our service and provide capacity for future growth.

January 2023 Update



Revenue per day increased 4.2% in January 2023 compared to the same month last
year. LTL tons per day decreased 7.8%, due to a 5.9% decrease in LTL shipments
per day and a 2.0% decrease in LTL weight per shipment. LTL revenue per
hundredweight increased 13.1% as compared to the same month last year. LTL
revenue per hundredweight, excluding fuel surcharges, increased 8.6% as compared
to the same month last year.

Operating Costs and Other Expenses



Salaries, wages, and benefits increased $248.9 million, or 10.1%, in 2022 as
compared to 2021, due to a $188.5 million increase in the costs attributable to
salaries and wages and a $60.4 million increase in employee benefit costs. The
increase in salaries and wages was due primarily to increases in the average
number of active full-time employees during the year. Our average number of
active full-time employees increased 2,291, or 10.4%, during 2022 as compared to
2021 as we hired additional employees primarily during the first half of the
year to balance our workforce with our customers' shipment trends and reduce our
reliance on third-party purchased transportation. Salaries and wages also
increased as a result of annual wage increases provided to our employees at the
beginning of both September 2021 and 2022, as well as higher performance-based
bonus compensation.

Our productive labor costs, which include wages for drivers, platform employees,
and fleet technicians, improved as a percent of revenue to 22.9% in 2022
compared to 25.1% in 2021. The improvements in our productive labor costs, as a
percentage of revenue, reflect the leveraging effect of increases in our yield
as well as our ongoing commitment to operating efficiently. Our productive labor
costs as a percentage of revenue were also impacted by declines in our P&D
shipments per hour and linehaul laden load average as we trained our new
employees. Our other salaries and wages as a percent of revenue also decreased
to 9.0% in 2022 as compared to 9.3% in 2021.

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The increase in the costs attributable to employee benefits of $60.4 million, or
9.1%, includes the impact of the increase in the number of full-time employees
eligible for our benefits and increases in certain higher retirement benefits
costs directly linked to our net income. In addition, our benefit costs were
positively impacted by a reduction in accrued benefits expense attributable to
the termination of an employment agreement during the third quarter of 2022. Our
employee benefit costs as a percent of salaries and wages decreased to 36.2% in
2022 from 36.6% in 2021.

Operating supplies and expenses increased $285.3 million, or 50.3%, in 2022 as
compared to 2021, due primarily to an increase in our costs for diesel fuel used
in our vehicles, as well as other petroleum-based products. Our diesel fuel
costs, excluding fuel taxes, represent the largest component of operating
supplies and expenses, and can vary based on both the average price per gallon
and consumption. Our average cost per gallon of diesel fuel increased 68.2% in
2022 as compared to 2021. In addition, our gallons consumed increased 4.1% in
2022 as compared to 2021 year due to an increase in miles driven. We do not use
diesel fuel hedging instruments; therefore, our costs are subject to market
price fluctuations. Our other operating supplies and expenses as a percent of
revenue increased in 2022 as compared to the same periods of 2021, due to
increases in equipment repair and maintenance costs.

Depreciation and amortization increased $16.2 million, or 6.2%, in 2022 as
compared to 2021. The increases in depreciation and amortization costs were due
primarily to the assets acquired as part of our 2021 and 2022 capital
expenditure programs. We believe depreciation costs will increase in future
periods based on our 2023 capital expenditure plan. While our investments in
real estate, equipment, and technology can increase our costs in the short-term,
we believe these investments are necessary to support our continued long-term
growth and strategic initiatives.

Purchased transportation expense decreased $27.7 million, or 14.9%, in 2022 as
compared to 2021. We utilize purchased transportation services from third-party
transportation providers in our domestic linehaul network to supplement our
equipment and our workforce when needed to support our growth initiatives and to
maximize the efficient movement of LTL freight within our service center
network. Our significant investments in workforce and equipment enabled us to
reduce our use of purchased transportation beginning in the second quarter of
2022.

Our effective tax rate in 2022 was 25.2% as compared to 25.5% in 2021. Our effective tax rate generally exceeds the federal statutory rate due to the impact of state taxes and, to a lesser extent, certain other non-deductible items.

Liquidity and Capital Resources

A summary of our cash flows is presented below:



(In thousands)                                         2022            2021
Cash and cash equivalents at beginning of year     $    462,564     $   401,430
Cash flows provided by (used in):
Operating activities                                  1,691,582       1,212,606
Investing activities                                   (547,472 )      (455,288 )
Financing activities                                 (1,420,362 )      (696,184 )
(Decrease) increase in cash and cash equivalents       (276,252 )        61,134
Cash and cash equivalents at end of year           $    186,312     $   

462,564




The increase in our cash flows provided by operating activities during 2022 as
compared to 2021 was primarily due to an increase in our income before income
taxes of $452.9 million and fluctuations in certain working capital accounts.

The increase in our cash flows used in investing activities during 2022 as
compared to 2021 was primarily due to increases in property and equipment
purchases under our capital expenditure plan, which was partially offset by the
timing of purchases and maturities of short-term investments. Changes in our
capital expenditure plans are more fully described below under "Capital
Expenditures".

The increase in our cash flows used in financing activities during 2022 as
compared to 2021 was due primarily to higher repurchases of our common stock, as
well as an increase in dividend payments to our shareholders. Our return of
capital to shareholders is more fully described below under "Stock Repurchase
Program" and "Dividends to Shareholders".

We have five primary sources of available liquidity: cash flows from operations,
our existing cash and cash equivalents, short-term investments, available
borrowings under our second amended and restated credit agreement with Wells
Fargo Bank, National Association serving as administrative agent for the
lenders, which we entered into on November 21, 2019 (the "Credit Agreement"),

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and our Note Purchase and Private Shelf Agreement with PGIM, Inc. ("Prudential")
and certain affiliates and managed accounts of Prudential, which we entered into
on May 4, 2020 (the "Note Agreement"). Our Credit Agreement and Note Agreement
are described in more detail below under "Financing Arrangements." We believe we
also have sufficient access to debt and equity markets to provide other sources
of liquidity, if needed.

Capital Expenditures

The table below sets forth our net capital expenditures for property and equipment, including those obtained through noncash transactions, for the years ended December 31, 2022 and 2021:


                               Year Ended December 31,
(In thousands)                   2022             2021
Land and structures          $    299,529       $ 252,155
Tractors                          148,719         130,772
Trailers                          216,697         140,595
Technology                         33,783          17,139

Other equipment and assets 68,920 25,450 Less: Proceeds from sales (22,096 ) (19,548 ) Total

$    745,552       $ 546,563


Our capital expenditures vary based upon the projected increase in the number
and size of our service center facilities necessary to support our plan for
long-term growth, our planned tractor and trailer replacement cycle, and
forecasted tonnage and shipment growth. Expenditures for land and structures can
be dependent upon the availability of land in the geographic areas where we are
looking to expand. We historically spend 10% to 15% of our revenue on capital
expenditures each year. We expect to continue to maintain a high level of
capital expenditures in order to support our long-term plan for market share
growth.

We currently estimate capital expenditures will be approximately $800 million
for the year ending December 31, 2023. Approximately $300 million is allocated
for the purchase of service center facilities, construction of new service
center facilities or expansion of existing service center facilities, subject to
the availability of suitable real estate and the timing of construction
projects; approximately $400 million is allocated for the purchase of tractors
and trailers; and approximately $100 million is allocated for investments in
technology and other assets. We expect to fund these capital expenditures
primarily through cash flows from operations, our existing cash and cash
equivalents, short-term investments and, if needed, borrowings available under
our Credit Agreement or Note Agreement. We believe our current sources of
liquidity will be sufficient to satisfy our expected capital expenditures for
the next twelve months and in the longer term.

Stock Repurchase Program



On May 1, 2020, we announced that our Board of Directors had approved a two-year
stock repurchase program authorizing us to repurchase up to an aggregate of
$700.0 million of our outstanding common stock (the "2020 Repurchase Program").
The 2020 Repurchase Program became effective upon the termination of our $350.0
million repurchase program on May 29, 2020. On July 28, 2021, we announced that
our Board of Directors had approved a new stock repurchase program authorizing
us to repurchase up to an aggregate of $2.0 billion of our outstanding common
stock (the "2021 Repurchase Program"). The 2021 Repurchase Program, which does
not have an expiration date, began after the completion of the 2020 Repurchase
Program in January 2022.

Under our repurchase programs, we may repurchase shares from time to time in
open market purchases or through privately negotiated transactions. Shares of
our common stock repurchased under our repurchase programs are canceled at the
time of repurchase and are classified as authorized but unissued shares of our
common stock.

As of December 31, 2022, we had $679.1 million remaining authorized under the 2021 Repurchase Program.



Dividends to Shareholders

Our Board of Directors declared a cash dividend of $0.30 per share for each quarter of 2022 and declared a cash dividend of $0.20 per share for each quarter of 2021.



On February 1, 2023, we announced that our Board of Directors had declared a
cash dividend of $0.40 per share of our common stock. The dividend is payable on
March 15, 2023 to shareholders of record at the close of business on March 1,
2023. Although we intend to pay a quarterly cash dividend on our common stock
for the foreseeable future, the declaration and amount of any future dividend is
subject to approval by our Board of Directors, and is restricted by applicable
state law limitations on distributions to

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shareholders as well as certain covenants under our Credit Agreement and Note
Agreement. We anticipate that any future quarterly cash dividends will be funded
through cash flows from operations, our existing cash and cash equivalents,
short-term investments, and, if needed, borrowings under our Credit Agreement or
Note Agreement.

Financing Agreements

Note Agreement

The Note Agreement, which is uncommitted and subject to Prudential's sole
discretion, provides for the issuance of senior promissory notes with an
aggregate principal amount of up to $350.0 million through May 4, 2023. Pursuant
to the Note Agreement, we issued $100.0 million aggregate principal amount of
senior promissory notes (the "Series B Notes") on May 4, 2020. Borrowing
availability under the Note Agreement is reduced by the outstanding amount of
the existing Series B Notes, and all other senior promissory notes issued
pursuant to the Note Agreement.

The Series B Notes bear an annual interest rate of 3.10% and mature on May 4,
2027, unless prepaid. Principal payments are required annually beginning on May
4, 2023 in equal installments of $20.0 million through May 4, 2027. The Series B
Notes are senior unsecured obligations and rank pari passu with borrowings under
our Credit Agreement or other senior promissory notes issued pursuant to the
Note Agreement.

Credit Agreement

The Credit Agreement provides for a five-year, $250.0 million senior unsecured
revolving line of credit and a $150.0 million accordion feature, which if fully
exercised and approved, would expand the total borrowing capacity up to an
aggregate of $400.0 million. Of the $250.0 million line of credit commitments
under the Credit Agreement, up to $100.0 million may be used for letters of
credit.

At our option, borrowings under the Credit Agreement bear interest at either:
(i) LIBOR (including applicable successor provisions) plus an applicable margin
(based on our ratio of net debt-to-total capitalization) that ranges from 1.000%
to 1.375%; or (ii) a Base Rate, as defined in the Credit Agreement, plus an
applicable margin (based on our ratio of net debt-to-total capitalization) that
ranges from 0.000% to 0.375%. Letter of credit fees equal to the applicable
margin for LIBOR loans are charged quarterly in arrears on the daily average
aggregate stated amount of all letters of credit outstanding during the quarter.
Commitment fees ranging from 0.100% to 0.175% (based upon the ratio of net
debt-to-total capitalization) are charged quarterly in arrears on the aggregate
unutilized portion of the Credit Agreement.

For periods covered under the Credit Agreement, the applicable margin on LIBOR loans and letter of credit fees were 1.000% and commitment fees were 0.100%.

The amounts outstanding and available borrowing capacity under the Credit Agreement are presented below:



                                     December 31,
(In thousands)                    2022          2021
Facility limit                  $ 250,000     $ 250,000
Line of credit borrowings               -             -

Outstanding letters of credit (38,653 ) (39,169 ) Available borrowing capacity $ 211,347 $ 210,831

General Debt Provisions



The Credit Agreement and Note Agreement contain customary covenants, including
financial covenants that require us to observe a maximum ratio of debt to total
capital and a minimum fixed charge coverage ratio. The Credit Agreement and Note
Agreement also include a provision limiting our ability to make restricted
payments, including dividends and payments for share repurchases, unless, among
other conditions, no defaults or events of default are ongoing (or would be
caused by such restricted payment). We were in compliance with all covenants in
our outstanding debt instruments for the period ended December 31, 2022.

We do not anticipate financial performance that would cause us to violate any
such covenants in the future, and we believe the combination of our existing
Credit Agreement and Note Agreement along with our additional borrowing capacity
will be sufficient to meet foreseeable seasonal and long-term capital needs.

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The interest rate is fixed on the Note Agreement. Therefore, short-term exposure
to fluctuations in interest rates is limited to our Credit Agreement. We do not
currently use interest rate derivative instruments to manage exposure to
interest rate changes.

Contractual Obligations



The following table summarizes our significant contractual obligations as of
December 31, 2022:

                                                             Payments due by period
Contractual Obligations (1)                       Less than                                       More than
(In thousands)                        Total         1 year        1-3 years       3-5 years        5 years
Series B Notes                      $ 107,254     $   22,691     $    43,522     $    41,041     $         -
Operating lease obligations (2)       120,300         21,243          29,234          25,262          44,561
Purchase obligations and Other        186,680        160,776          22,151           3,753
Total                               $ 414,234     $  204,710     $    94,907     $    70,056     $    44,561



(1)
Contractual obligations include principal and interest on our Series B Notes;
leases consisting primarily of real estate and automotive leases; and purchase
obligations relating to non-cancellable purchase orders for (i) equipment
scheduled for delivery in 2023, and (ii) information technology agreements.

(2)

Lease payments include lease extensions that are reasonably certain to be exercised.

Critical Accounting Policies

In preparing our financial statements, we apply the following critical accounting policies that we believe affect our judgments and estimates of amounts recorded in certain assets, liabilities, revenue and expenses. These critical accounting policies, which are those that have, or are reasonably likely to have, a material impact on our financial condition or results of operations, are further described in Note 1 of the Notes to the Financial Statements included in Item 8 of this report.

Revenue Recognition



Our revenue is generated from providing transportation and related services to
customers in accordance with the bill of lading ("BOL") contract, our general
tariff provisions and contractual agreements. Generally, our performance
obligations begin when we receive a BOL from a customer and are satisfied when
we complete the delivery of a shipment and related services. We recognize
revenue for our performance obligations under our customer contracts over time,
as our customers receive the benefits of our services in accordance with
Accounting Standards Update ("ASU") 2014-09. With respect to services not
completed at the end of a reporting period, we use a percentage of completion
method to allocate the appropriate revenue to each separate reporting period.
Under this method, we develop a factor for each uncompleted shipment by dividing
the actual number of days in transit at the end of a reporting period by that
shipment's standard delivery time schedule. This factor is applied to the total
revenue for that shipment and revenue is allocated between reporting periods
accordingly. A hypothetical change of 10% in our percentage of completion
estimate would not have a material effect on our recorded revenue.

Property and Equipment



Property and equipment are recorded at cost and depreciated on a straight-line
basis over their estimated economic lives. We use historical experience, certain
assumptions and estimates in determining the economic life of each asset. When
indicators of impairment exist, we review property and equipment for impairment
due to changes in operational and market conditions, and we adjust the carrying
value and economic life of any impaired asset as appropriate.

Estimated economic lives for structures are 7 to 30 years, revenue equipment is
4 to 15 years, other equipment is 2 to 20 years, and leasehold improvements are
the lesser of the economic life of the leasehold improvement or the remaining
life of the lease. The use of different assumptions, estimates or significant
changes in the resale market for our equipment could result in material changes
in the carrying value and related depreciation of our assets. Depreciation
expense in 2022 totaled $275.6 million. A hypothetical change of 1% in the
estimated useful lives of all depreciable assets would not have a material
impact on our financial results.

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Claims and Insurance Accruals



Claims and insurance accruals reflect the estimated cost of various claims,
including those related to bodily injury/property damage ("BIPD") and workers'
compensation. All related costs associated with BIPD claims are charged to
insurance and claims expense, and all related costs associated with workers'
compensation claims are charged to employee benefits expense.

Insurers providing excess coverage above a company's self-insured retention or
deductible levels typically adjust their premiums to cover insured losses and
for other market factors. As a result, we periodically evaluate our self-insured
retention and deductible levels to determine the most cost-efficient balance
between our exposure and excess coverage.

In establishing accruals for claims and expenses, we evaluate and monitor each
claim individually, and we use factors such as historical claims development
experience, known trends and third-party actuarial estimates to determine the
appropriate reserves for potential liabilities. We believe the assumptions and
methods used to estimate these liabilities are reasonable; however, any changes
in the severity or number of reported claims, significant changes in medical
costs and regulatory changes affecting the administration of our plans could
significantly impact the determination of appropriate reserves in future
periods. Our accrued liability for insurance, BIPD claims, and workers'
compensation claims totaled $129.6 million and $126.4 million at December 31,
2022 and 2021, respectively. Claims and insurance accruals are discussed further
in Note 1 of the Notes to the Financial Statements included in Item 8 of this
report.

Inflation

Most of our expenses are affected by inflation, which typically results in
increased operating costs. In response to fluctuations in the cost of petroleum
products, particularly diesel fuel, we generally include a fuel surcharge in our
tariffs and contractual agreements. The fuel surcharge is designed to offset the
cost of diesel fuel above a base price and fluctuates as diesel fuel prices
change from the base, which is generally indexed to the DOE's published fuel
prices that reset each week. Volatility in the price of diesel fuel has impacted
our business, as described in this report. However, we do not believe inflation
has had a material adverse effect on our results of operations for any of the
past three years.

Related Party Transactions

Family Relationships

In August 2022, we entered into an agreement with David S. Congdon, Executive
Chairman of our Board of Directors, to terminate the employment agreement
between the Company and Mr. Congdon. Following termination of the employment
agreement, Mr. Congdon remained an executive officer of the Company and
continued to serve as Executive Chairman of our Board of Directors. John R.
Congdon, Jr., a member of our Board of Directors, is the cousin of David S.
Congdon. We regularly disclose the amount of compensation that we pay to these
individuals, as well as the compensation paid to any of their family members
employed by us that from time to time may require disclosure, in the proxy
statement for our Annual Meeting of Shareholders.

Audit Committee Approval

The Audit Committee of our Board of Directors reviews and approves all related person transactions in accordance with our Related Person Transactions Policy.

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