Qatar Telecom (QTel) Q.S.C. : Qtel Update on BlackBerry Data Allowance
05/20/2012 | 12:09pm EST
Further to recent media and customer inquiries, Qtel can
confirm that there has been no changes to the pricing or data
allowance of its popular BlackBerry service, which continues to
offer the best value in Qatar, providing customers with 250 MBs
of data allowance every week for only QR15 a week. Excess usage
beyond the allowance is charged at QR0.55 per MB.
As communicated earlier, Qtel has implemented a network upgrade
to enhance the customer experience through a new SMS alert
service that lets customers know when they have used 80 percent
of their allowance, and informs them again at 100 percent, to
ensure BlackBerry customers are fully aware of their data
consumption. This update service is offered across Qtel product
In the course of implementing this upgrade, a number of
customers were identified who were using more than the 250 MBs
allocation and were not being charged for the additional data
consumed. This system error was rectified, resulting in some
customers receiving an unexpected charge over the last few
Although pricing and data allowance have remained consistent
since the BlackBerry service was revamped in 2011 - and these
have been consistently communicated to customers on a weekly
basis via SMS - Qtel acknowledges that the application of data
limits took some customers by surprise, and is taking immediate
steps to rectify this issue.
In-line with Qtel's Customer Charter, those BlackBerry
customers who were charged for excess data consumption over the
past week will have that credit restored to their account.
Furthermore, this compensation for usage beyond the 250MB data
allowance will be applied through to Monday, 11 June 2012. From
12 June 2012, excess usage charges will be applied as per the
published tariff of QR0.55 per MB.
Qtel's Customer Charter aims to develop and improve the
customer experience at all points, and ensure openness, honesty
and transparency in all communications.
Qtel continues to offer the best BlackBerry service in Qatar,
and has a series of further upgrades and enhancements planned
that will be made available throughout 2012. Qtel apologises
for any inconvenience caused by the unexpected charges, and has
put processes in place to ensure the issue doesn't happen