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    ORDS   QA0007227737

OOREDOO Q.P.S.C.

(ORDS)
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End-of-day quote Qatar Exchange  -  2023-02-05
8.901 QAR   -0.93%
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Qatar Telecom (QTel) Q.S.C. : Qtel Update on BlackBerry Data Allowance

05/20/2012 | 12:09pm EST
Doha, Qatar

Further to recent media and customer inquiries, Qtel can confirm that there has been no changes to the pricing or data allowance of its popular BlackBerry service, which continues to offer the best value in Qatar, providing customers with 250 MBs of data allowance every week for only QR15 a week. Excess usage beyond the allowance is charged at QR0.55 per MB.

As communicated earlier, Qtel has implemented a network upgrade to enhance the customer experience through a new SMS alert service that lets customers know when they have used 80 percent of their allowance, and informs them again at 100 percent, to ensure BlackBerry customers are fully aware of their data consumption. This update service is offered across Qtel product lines.

In the course of implementing this upgrade, a number of customers were identified who were using more than the 250 MBs allocation and were not being charged for the additional data consumed. This system error was rectified, resulting in some customers receiving an unexpected charge over the last few days.

Although pricing and data allowance have remained consistent since the BlackBerry service was revamped in 2011 - and these have been consistently communicated to customers on a weekly basis via SMS - Qtel acknowledges that the application of data limits took some customers by surprise, and is taking immediate steps to rectify this issue.

In-line with Qtel's Customer Charter, those BlackBerry customers who were charged for excess data consumption over the past week will have that credit restored to their account. Furthermore, this compensation for usage beyond the 250MB data allowance will be applied through to Monday, 11 June 2012. From 12 June 2012, excess usage charges will be applied as per the published tariff of QR0.55 per MB.

Qtel's Customer Charter aims to develop and improve the customer experience at all points, and ensure openness, honesty and transparency in all communications.

Qtel continues to offer the best BlackBerry service in Qatar, and has a series of further upgrades and enhancements planned that will be made available throughout 2012. Qtel apologises for any inconvenience caused by the unexpected charges, and has put processes in place to ensure the issue doesn't happen again.
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Sales 2022 22 513 M 6 184 M 6 184 M
Net income 2022 2 733 M 751 M 751 M
Net Debt 2022 10 020 M 2 752 M 2 752 M
P/E ratio 2022 11,4x
Yield 2022 4,19%
Capitalization 28 512 M 7 832 M 7 832 M
EV / Sales 2022 1,71x
EV / Sales 2023 1,62x
Nbr of Employees 16 717
Free-Float 23,7%
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Last Close Price 8,90 QAR
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Aziz Ahemd Al-Uthman Fakhroo CEO, Group Managing Director & Director
Abdulla Ahmed Al-Zaman Chief Financial Officer
Faisal bin Thani Faisal Al-Thani Chairman
Nigel Thomas Byrne Group Chief Technology & Information Officer
Yousef Abdullah Al-Kubaisi Chief Operating Officer
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