The move comes as part of the bank's broader technology investment, focused on supporting its digital transformation and enhancing customer service.
'Our business and customer needs are evolving. To meet these needs, it is critical that we fast-track our digital transformation to meet the increasing demand for accessible and affordable credit facilities from the rural masses of the country,' said T. Kuhan, Chief Executive Officer,
The successful deployment of Oracle Analytics Cloud, deployed on top of
RDB has also deployed Oracle Cloud Infrastructure to provide a reliable, scalable, and highly secure platform to support its customized Digital Assistant software, helping it meet the rapidly increasing volumes of queries from its customers.
'Banks, like all businesses, need to be customer-focused so they can provide the products, services, and experiences that help build trust and keep them engaged. For RDB, being able to see which ATMs are working, what customers are using them for, and also being able to quickly provide answers to questions, are critical to achieving their business goals,' said Maria Dzhanan, Vice President at Oracle Digital, JAPAC. 'In addition, by harnessing intelligent automation solutions like digital assistant brings the bank significant productivity and efficiency benefits, which can help free up key staff to focus on more important queries that need in-person support.'
MillenniumIT ESP, a Platinum Level member of Oracle PartnerNetwork (OPN), implemented the project for
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