Digital equality: a major global, social challenge
January 27, 2022 at 03:59 am EST
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This is the focus of the Opinion Way study on digital habits, which summarized its findings in the 2021 Observatory of Digital Uses.
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No surprises, the study reveals that digital uses increased sharply in 2021. Firstly, the current global context has led to a lot more business and public services moving online, but the Covid-19 pandemic also boosted teleworking, distance learning and everyday digital interactions (contactless payments, e-commerce, streamed entertainment, remote medical consultations, etc.) These rapid evolutions have had a range of impacts, not always positive. While many people have enjoyed more opportunities and possibilities, others have become even more marginalized through the lack of digital access or know-how.
Digital equality: a topical battle
One observation arising from the Observatory of Digital Uses is that some people lack the ability or knowledge to develop their digital uses.
The proportion of people not online (15 years and over), while decreasing, is still relatively high in these three countries:
11% France
7% Spain
10% Poland
What characteristics do these marginalized non-digital populations share?
They are often older than average (68 years and over in France), and from lower-income groups.
There are many barriers to use among these populations
Having the right device and internet tariff.
Represents a significant investment that many respondents simply cannot afford
Acquiring digital skills.
Access to help is not always obvious, leading to hesitancy or apprehension about using technology.
(Poor) network quality.
Access to reliable connectivity also comes into play.
A strong need for support expressed
The issue of digital inclusion was also expressed by many users - or people struggling to use digital technology - which is where we have an obligation as an operator.
The Opinion Way 2021 study report will be available on February 22.
2021 Observatory of Digital Usages - what does it cover?
This is the third internationalstudy of its kind. It covers 13 countries and shares its findings from an online and phone survey conducted among 13,970 people. The 2021 study, conducted by Opinion Way on behalf of Orange, measures how digital behavior is evolving, how the health crisis impacted practices, and how digital uses are maturing over time.
Find the 2019 edition (in EN)
Find the 2018 edition (FR only)
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Orange SA published this content on 27 January 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 27 January 2022 08:58:09 UTC.
Orange is the French leader of telecommunications company. Net sales (including intragroup) break down by activity as follows:
- telecommunication services for individuals (78.3%): mobile telephone services (254 million clients at the end of 2023; Orange name in France, the United Kingdom and Caribbean, FTP Espana in Spain and PTK Centertel in Poland), fixed telephone services and Internet access (44.5 million clients). The group also offers services for telecommunication operators. Net sales break down by country between France (48.6%), Spain (12.9%), Europe (18.9%), Africa and Middle East (19.6%);
- telecommunication services to businesses (17%): Internet access services, mobile telephone, voice and data transmission services and integration and information management for communication applications;
- telecommunication services to international telecommunication operators (3.2%);
- other (1.5%).
ORANGE 
