ORPEA : CSR Strategy

CSR strategy

June 2021

CSR governance and positionning

Our uniqueness

68,000	83%	79%
			Fixed-term
employees	women	on permanent			21%
Permanent
		contracts	79%

More than 250,000 residents

and patients cared for per year in... more than 1,114 facilities across 23 countries

Key figures

for a better understanding of our business

FTE PER PATIENT

AND PER

RESIDENT

	0.94
0.64
Nursing homes	Clinics

95.1% (+1.2 pt vs. 2019)

Recommendation rate

among families and residents

92.4% (+0.2 pt vs. 2019)

Satisfaction rate

among families and residents

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CSR governance

Steering and decision- making

BOARD OF DIRECTORS

CSR Committee

GROUP EXECUTIVE

COMMITTEE

QUARTERLY BUSINESS REVIEW by geographical area

OPERATING COMMITTEE by country

• Definition of strategic orientations
• Monitoring the progress of the CSR approach
• Policy validation
• Monitoring the progress of policies and action plans
• Deployment and monitoring of policies
• Deployment and monitoring of action plans

A CSR approach fully integrated into the Group's bodies

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CSR positioning

Approach

TANGIBLE MARKERS

A CORE VALUE

1. STAKEHOLDER APPROACH

Identifying the markers of ORPEA's CSR uniqueness

Human-centric

ORPEA is at the heart of a human- centric ecosystem

• Proposing a holistic approach to CSR
• Ensuring visibility internally and externally
• Making dialogue with stakeholders a structuring principle

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