Meet Pega: What we do & why we're different
Doing business today is incredibly complicated. We crush the complexity that stands in your way. And do it with tech that's defining the software industry. Find out what inspires us every day.
Top 5 customer service agent frustrations and how to fix them
Customer service agents are the direct link between a customer and a business, so it's important to celebrate their work and enable their success. We researched the top challenges for customer service agents along with solutions to support and empower them.
How autonomous customer service will shape the future
Businesses are utilizing AI-based solutions to support and strengthen the customer-agent relationship. This hybrid approach enables agents to deliver personalized services and empathy throughout the customer journey.
How low-code is eliminating technical debt
Legacy technology can slow your business down, impacting your customers' experiences and leaving you open to security risks. Low-code platforms help you reduce technical debt, allowing you to keep up with changes in user expectations and architectures.
Pegasystems Inc. published this content on 21 December 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 21 December 2021 18:29:05 UTC.