- Collaboration adds Medchat’s live chat and chatbot services to Philips patient management and informatics platform, Patient Navigation Manager
- Combined offering allows customers in
North America to digitally navigate patients using advanced chatbot services to streamline workflows, quickly resolve patient requests and improve contact center efficiency
Patient Navigation Manager automatically guides patients through their care journey using HIPAA-compliant SMS, email, and voice messages. With the new MedChat capabilities, patients now have the ability to perform complex tasks by linking directly with live agents using MedChat’s advanced chatbot services. Medchat’s natural language processing (NLP) reads and understands patients’ messages, while its machine learning algorithms adapt over time to provide the most relevant information. It’s symptom checker and triage bot – now embedded within Patient Navigation Manager’s core communications technologies – evaluates 125,000 evidence-based references to diagnose patients and recommend the appropriate care setting.
Since its introduction a year ago, Philips Patient Navigation Manager has experienced widespread adoption among health systems in the
“Philips continues to demonstrate our ongoing commitment and leadership in patient management and engagement with fully integrated solutions into our suite of smart connected imaging systems,” said
“Philips Patient Navigation Manager does a great job helping providers communicate with patients while improving outcomes, while MedChat helps make that HIPAA-compliant conversation two-way, real-time, and an enhanced experience,” said
The Philips-Medchat collaboration follows a similar enhancement to digitally connect patients to practitioners outside the hospital or clinic. Earlier this year, Philips teamed with openDoctor to integrate real-time patient self-scheduling capabilities into Philips Patient Navigation Manager. The customizable, single-vendor solution for radiology patient management aims to reduce lost slots, improve speed of scheduling, optimize appointment preparation, and improve patient and staff satisfaction.
Philips Patient Navigation Manager, a Software-as-a-Service (SaaS) offering, will be highlighted at this year’s
[1] Balakrishnan AS, Nguyen HG, Shinohara K, Au Yeung R, Carroll PR, Odisho AY. A Mobile Health Intervention for Prostate Biopsy Patients Reduces Appointment Cancellations: Cohort Study. Journal of medical Internet research. 2019;21(6):e14094.12
[2] Solonowicz O, Stier MW, Kim K, Kupfer SS, Sengupta N. 860 Digital Navigation Improves No Show Rates and Bowel Preparation Quality for Patients Undergoing Colonoscopy - A Randomized Controlled Study. Gastroenterology. 2020;158(6):S-176.13
[3] Feng A, Elias J, Hart K, Roberts P, Laskowski K. Automated Patient Navigation Platform Increases Referral Conversion for Surgical Consultations. Paper presented at:
For further information, please contact:
Kathy O’Reilly
Philips Global Press Office
Tel.: +1 978-221-8919
E-mail: kathy.oreilly@philips.com
Tel: +1 781-879-0692
Email: silvie.casanova@philips.com
MedChat
Tel.: +1 636-537-5454
E-mail: matthew.hanis@medchatapp.com
About Royal Philips
Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health technology company focused on improving people's health and well-being, and enabling better outcomes across the health continuum – from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. Headquartered in
About MedChat
Attachments
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- MedChat - triage
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