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    PHIA   NL0000009538

PHILIPS NV

(PHIA)
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Philips integrates MedChat's AI capabilities to optimize automated patient communication and hospital workflows

11/23/2021 | 06:59am EST

Amsterdam - Royal Philips (NYSE: PHG, AEX: PHIA), a global leader in health technology, today announced a collaboration with USA-based MedChat to integrate MedChat's live chat and AI-driven chatbot services into Philips Patient Navigation Manager, helping improve call center efficiency and speed the time to resolve patient inquiries.

With the combined offering, Philips now enables its customers in North America to create automated communication workflows that function seamlessly alongside patient access and call center operations. Hospitals and outpatient clinics can also digitally navigate patients from the time an order is placed, to when it is scheduled and completed through follow-up.

Patient Navigation Manager automatically guides patients through their care journey using HIPAA-compliant SMS, email, and voice messages. With the new MedChat capabilities, patients now have the ability to perform complex tasks by linking directly with live agents using MedChat's advanced chatbot services. Medchat's natural language processing (NLP) reads and understands patients' messages, while its machine learning algorithms adapt over time to provide the most relevant information. It's symptom checker and triage bot - now embedded within Patient Navigation Manager's core communications technologies - evaluates 125,000 evidence-based references to diagnose patients and recommend the appropriate care setting.

Since its introduction a year ago, Philips Patient Navigation Manager has experienced widespread adoption among health systems in the USA, generating early success for customers including an 86% reduction in same-day cancellations [1], a 45% reduction in no-shows [2], and a 30% increase in referral conversion efficiency [3]. Philips Patient Navigation Manager easily scales across the enterprise, and is conveniently accessible through a mobile device or computer without the need for patients to download an app.

'Philips continues to demonstrate our ongoing commitment and leadership in patient management and engagement with fully integrated solutions into our suite of smart connected imaging systems,' said Brent Berthy, General Manager of Precision Diagnosis Solutions at Philips. 'By combining MedChat's technology with Philips Patient Navigation Manager, we can help healthcare enterprises deliver streamlined diagnostic workflows that meet the quadruple aim of better patient outcomes, enhanced patient and staff experiences, and lower operational costs due to the elimination of burdensome manual outreach task.'

Philips Patient Navigation Manager does a great job helping providers communicate with patients while improving outcomes, while MedChat helps make that HIPAA-compliant conversation two-way, real-time, and an enhanced experience.

About Royal Philips

Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health technology company focused on improving people's health and well-being, and enabling better outcomes across the health continuum - from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions.

Headquartered in the Netherlands, the company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care. Philips generated 2020 sales of EUR 17.3 billion and employs approximately 78,000 employees with sales and services in more than 100 countries.

About MedChat

MedChat, LLC (Charlotte, NC) Hundreds of payers, providers and other healthcare organizations use MedChat's communication and automation platform to improve engagement, quality & safety, productivity, and revenue growth.

Contact:

Kathy O'Reilly

Tel: +1 978-221-8919

(C) 2021 Electronic News Publishing, source ENP Newswire

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Sales 2021 17 361 M 19 678 M 19 678 M
Net income 2021 3 429 M 3 886 M 3 886 M
Net Debt 2021 4 250 M 4 817 M 4 817 M
P/E ratio 2021 7,38x
Yield 2021 3,00%
Capitalization 25 378 M 28 756 M 28 765 M
EV / Sales 2021 1,71x
EV / Sales 2022 1,60x
Nbr of Employees 77 084
Free-Float 95,8%
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Last Close Price 29,64 €
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Frans van Houten Chief Executive Officer
Abhijit Bhattacharya Chief Financial Officer & Executive Vice President
Feike Sijbesma Chairman-Supervisory Board
Jan Kimpen Chief Medical Officer
Sophie Bechu Chief Operating Officer & Executive Vice President
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