Unless the context requires otherwise, references in this report to "Ping
Identity," the "Company," "we," "us" and "our" refer to Ping Identity Holding
Corp. and its consolidated subsidiaries. The following discussion and analysis
of our financial condition and results of operations should be read in
conjunction with our condensed consolidated financial statements and related
notes appearing elsewhere in this Quarterly Report on Form 10-Q and our
consolidated financial statements and related notes included in our Annual
Report on Form 10-K for the year ended December 31, 2020.

                                    Overview

Ping Identity is the Intelligent Identity solution for the enterprise. We enable
companies to achieve Zero Trust identity-defined security and more personalized,
streamlined user experiences. The Ping Intelligent Identity Platform provides
customers, workforce and partners with secure, convenient access to their
applications whether they are SaaS, mobile, in the cloud or on-premise. We
leverage artificial intelligence ("AI") and machine learning ("ML") to analyze
device, network, application and user behavior data to make real-time
authentication and security control decisions, enhancing the user experience.
Our platform is designed to detect anomalies and automatically insert additional
security measures, such as multi-factor authentication, only when necessary. We
built our platform to meet the requirements of the most demanding enterprises,
including over 60% of the Fortune 100. Our cloud-based platform has
differentiated deployment flexibility to support multi-cloud and on-premise
infrastructures to meet the diverse and demanding requirements of large
enterprise customers. Our platform offers a comprehensive suite of turnkey
integrations, and is able to scale to millions of identities and thousands of
cloud and on-premise applications in a single deployment.



The Ping Intelligent Identity Platform can secure all primary use cases,
including customer, workforce, partner and the Internet of Things ("IoT"). For
example, enterprises can use our platform to enhance their customers' user
experience by creating a single ID and login across web and mobile properties.
Enterprises can also use our platform to provide their employees and commercial
partners with secure, seamless access from any device to the applications, data
and APIs they need to be productive.

The Ping Intelligent Identity Platform is comprised of multiple solutions that
can be purchased individually or  integrated as a more complete set of solutions
for the customer, workforce, partner or IoT use case:

? secure single sign-on ("SSO");

? adaptive multi-factor authentication ("MFA");

? security control for applications and APIs ("Access Security");

? personalized and unified profile directories ("Directory");

? centralized, fine-grained control over access to sensitive identity and device

data;

? risk signal capture and analysis to make more intelligent authentication and

authorization decisions;

? identity verification services to prove an individual's identity with facial

biometrics and government issued IDs; and

? AI and ML powered API security ("API Intelligence").


Our offerings are predominately priced based on the solution, use case and
number of identities. We sell our platform through subscription-based contracts,
and substantially all of our customers pay annually in advance. We sell our
solutions primarily through direct sales, which are enhanced by collaboration
with our channel partners, resellers, system integrators and technology
partners. This includes sourcing new leads, aiding in pre-sale processes (such
as proof of concepts, demos or requests for proposals) and reselling our
solutions to customers. We also leverage a number of our channel partners and
system integrators to provide the implementation services for some of our larger
and more complex deployments, significantly increasing the time-to-value for our
customers and maximizing the efficiency of our go-to-market efforts.



                                       30

  Table of Contents



                               Impact of COVID-19

COVID-19 continues to disrupt the business of our customers and partners and we
expect that it will continue to impact our business and consolidated results of
operations and financial condition in the next quarters. The worldwide spread of
the COVID-19 outbreak has resulted in a global slowdown of economic activity
with a corresponding decrease in demand for certain goods and services,
including from our own customers, while also disrupting sales channels,
marketing activities and supply chains for an unknown period of time. To add to
the continued uncertainty, it is unclear what an economic recovery will look
like after this unprecedented economic shutdown. We have endeavored to follow
recommended actions of government and health authorities to protect our
employees worldwide. For example, as of July 30, 2021, the majority of our
employees continue working remotely. While we have not incurred significant
disruptions in providing our services from the COVID-19 pandemic, we are unable
to predict the long-term extent of the impact on our business due to numerous
uncertainties, including but not limited to, vaccination programs, virus
variants, actions taken by governmental authorities, the continued impact to our
customers and partners and other factors as described in "Risk Factors" in Part
I, Item 1A of our Annual Report on Form 10-K for the year ended December 31,
2020. Specifically, during the first half of 2021, we continued to experience
overall strong engagement with enterprise customers as continued work-from-home
and increased virtual customer engagement highlighted the need for modernization
of their identity security infrastructure.



While we continued to see limited effects of the COVID-19 pandemic on our
results of operations and overall financial performance for the three and six
months ended June 30, 2021, the total effect of the COVID-19 pandemic will not
be fully reflected in our results of operations and overall financial
performance until future periods and such effect is uncertain. COVID-19
restrictions were lifted in many parts of the U.S. during the three and six
months ended June 30, 2021, which had a positive impact on our financial
performance during that period, but we cannot predict the effect that variants
of COVID-19, and any new restrictions related to such variants, will have on our
business and our financial performance. In addition, our condensed consolidated
financial statements reflect estimates and assumptions made by management that
affect the reported amounts of assets and liabilities, disclosures of contingent
assets and liabilities at the date of the condensed consolidated financial
statements and the reported amounts of revenues and expenses during the
reporting period. Significant estimates and assumptions reflected in our
condensed consolidated financial statements include, but are not limited to,
establishing valuation allowances based on expected credit losses and the
collectability of financial assets, determining useful lives for finite-lived
assets, assessing the recoverability of long-lived assets, determining the fair
values of assets acquired and liabilities assumed in business combinations,
determining the value of right-of-use assets and lease liabilities, accounting
for income taxes and related valuation allowances against deferred tax assets,
valuing stock option awards and assessing the probability of the awards meeting
vesting conditions, recognizing revenue, determining the amortization period for
deferred commissions and assessing the accounting treatment for commitments and
contingencies. Management evaluates these estimates and assumptions on an
ongoing basis and makes estimates based on historical experience and various
other assumptions that are believed to be reasonable. Actual results may differ
from these estimates, including as a result of the COVID-19 pandemic. We will
continue to evaluate the nature and extent of the impact to our business and our
condensed consolidated results of operations and financial condition.



                     Key Factors Affecting our Performance

We believe that our future performance will depend on many factors, including the following:

Generation of Additional Sales to Existing Customers



As part of our land and expand strategy, a customer journey often begins with
the purchase of one of our solutions for one use case. Once customers realize
the value of that solution, their spending with us expands by (i) adopting
another identity use case, (ii) deploying additional solutions and solution
packages and/or (iii) adding more identities over time.

Our future revenue growth is dependent upon our ability to continue to expand
our customers' use of our platform. Our ability to increase sales to existing
customers will depend on a number of factors, including

                                       31

  Table of Contents



satisfaction or dissatisfaction with our solutions, competition, pricing,
economic conditions and spending by customers on our solutions. We have adopted
a customer success strategy and implemented processes across our customer base
to drive revenue retention and expansion.

Increasing the Size of our Customer Base


We believe there is significant opportunity to increase market adoption of our
platform by new customers. Our SSO, Access Security and Directory solutions
often replace legacy and homegrown systems. We also have significant greenfield
opportunities with our MFA, Data Governance, API Intelligence solutions and the
IoT use case. To increase our customer base, we plan to expand our sales force
and channel partner network, both domestically and internationally, enhance our
marketing efforts and target new buyers. For example, we have extended our
cloud-based offering to target developers, who represent a new potential buyer
for us. Over time, we believe sales to developers could increase the size of our
customer base.

Maintaining our Technology Differentiation and Product Leadership



The Ping Intelligent Identity Platform is designed for large enterprises with
complex, hybrid IT requirements. We have spent over a decade building a
standards-based platform with turnkey integrations designed to ensure that large
enterprises can easily and rapidly deploy our platform within their complex
infrastructures. We intend to continue making investments in research and
development to extend our platform and technology capabilities while also
expanding our solutions to address new use cases.

Investing for Growth



We believe Identity and Access Management represents a large market opportunity,
and we plan to invest in order to support further growth. During 2018, we
accelerated investments in our business to expand our footprint within this
large and growing market. Specifically, we invested in new cloud-based offerings
to broaden the Ping Intelligent Identity Platform and the scope of our solutions
to cover new identity security threats, such as APIs. We also invested in
deploying our platform as a single tenant cloud-based offering, managed by us,
to help extend the reach of our solutions within our customers' infrastructures,
while providing them with the level of control and configuration they require.
Since 2018, we have seen progress with these investments and expect to continue
to invest in these areas. Additionally, we plan to invest in increased marketing
efforts, expanding our sales force, and growing our network of channel partners,
resellers, system integrators and technology partners. However, we are not
expecting these investments to provide our business with meaningful increases to
annual recurring revenue ("ARR") growth in the immediate term as we expect
natural purchasing cycles will affect the speed of market adoption.

Seasonality



Given the purchasing patterns of our enterprise customers, we typically
experience seasonality in terms of when we receive orders from our customers.
Our customers often time their purchases and renewals of our solutions to
coincide with their fiscal year end, which is typically June 30 or December 31.
Because of these purchasing patterns, a greater percentage of our annual
subscription revenue from term-based licenses, the revenue from which is
recognized up front at the later of delivery or commencement of the license
term, has come from our second and fourth quarters, rather than from other
quarters. However, due to the economic environment resulting from COVID-19, we
did not see our historical trends in seasonality for the year ended December 31,
2020, where 24% and 26% of our annual revenue was in our second and fourth
quarter, respectively. Our historical trends in seasonality may continue to be
disrupted during the year ending December 31, 2021 due to the impact of
COVID-19.



                              Key Business Metrics

In addition to our GAAP financial information, we review a number of operating and financial metrics, including the following key metrics, to evaluate our business, measure our performance, identify trends affecting our business, formulate business plans and make strategic decisions.



                                       32

  Table of Contents



Annual Recurring Revenue

ARR represents the annualized value of all subscription contracts as of the end
of the period. ARR neutralizes fluctuations due to seasonality, contract term
and the sales mix of subscriptions for term-based licenses and SaaS. ARR only
includes the annualized value of subscription contracts. ARR does not have any
standardized meaning and is therefore unlikely to be comparable to similarly
titled measures presented by other companies. ARR should be viewed independently
of revenue and deferred revenue and is not intended to be combined with or to
replace either of those items. ARR is not a forecast and the active contracts at
the end of a reporting period used in calculating ARR may or may not be extended
or renewed by our customers.

The table below sets forth our ARR as of the end of June 30, 2021 and 2020, respectively.




             June 30,                 Change
         2021         2020          $         %

                 (dollars in thousands)
ARR    $ 279,630    $ 235,232    $ 44,398    19 %



Dollar-Based Net Retention Rate



To further illustrate the land and expand economics of our customer
relationships, we examine the rate at which our customers increase their
subscriptions for our solutions. Our dollar-based net retention rate measures
our ability to increase revenue across our existing customer base through
expanded use of our platform, offset by customers whose subscription contracts
with us are not renewed or renew at a lower amount.

We calculate our dollar-based net retention rate as of the end of a reporting period as follows:

? Numerator. We measure ending ARR for the current reporting period from

customers with associated ending ARR for the same period last year.

? Denominator. We measure ending ARR for the same period last year.




The quotient obtained from this calculation is our dollar-based net retention
rate. Our dollar-based net retention rate was 111% at June 30, 2021. We believe
our ability to cross-sell our new solutions to our installed base, particularly
MFA and API Intelligence, will continue to support our high dollar-based net
retention rate.

Large Customers

We believe that our ability to increase the number of customers on our platform,
particularly the number of customers with ARR greater than $250,000,
demonstrates our focus on the large enterprise market and our penetration within
those enterprises. Historically, increasing awareness of our platform, further
developing our sales and marketing expertise and channel partner ecosystem, and
continuing to build solutions that address the unique identity needs of large
enterprises have increased our number of large customers across industries. We
believe there are significant upsell and cross-sell opportunities within our
customer base by expanding the number of use cases, adding additional identities
and selling new solutions.

Our customers with ARR over $250,000 increased from 242 at June 30, 2020 to 279 at June 30, 2021, representing a year-over-year growth rate of 15%.





                          Non-GAAP Financial Measures

In addition to our results determined in accordance with GAAP, we believe the
following non-GAAP measures are useful in evaluating our operating performance.
We believe that non-GAAP financial information, when taken collectively, may be
helpful to investors because it provides consistency and comparability with past
financial performance and assists in comparisons with other companies, some of
which use similar non-GAAP financial information to supplement their GAAP
results. The non-GAAP financial information is presented for supplemental
informational purposes only, and should not be considered a substitute for

financial information

                                       33

  Table of Contents



presented in accordance with GAAP, and may be different from similarly-titled
non-GAAP measures used by other companies. A reconciliation is provided below
for each non-GAAP financial measure to the most directly comparable financial
measure stated in accordance with GAAP. Investors are encouraged to review the
related GAAP financial measures and the reconciliation of these non-GAAP
financial measures to their most directly comparable GAAP financial measures.

Free Cash Flow



Free Cash Flow is a supplemental measure of liquidity that is not made under
GAAP and that does not represent, and should not be considered as, an
alternative to cash flow from operations, as determined by GAAP. We define Free
Cash Flow as net cash provided by (used in) operating activities less cash used
for purchases of property and equipment and capitalized software development
costs.

We use Free Cash Flow as one measure of the liquidity of our business. We
believe that Free Cash Flow is a useful indicator of liquidity that provides
information to management and investors about the amount of cash generated from
our core operations that, after the purchases of property and equipment and
capitalized software development costs, can be used for strategic initiatives,
including investing in our business and selectively pursuing acquisitions and
strategic investments. We further believe that historical and future trends in
Free Cash Flow, even if negative, provide useful information about the amount of
cash generated (or consumed) by our operating activities that is available (or
is not available) to be used for strategic initiatives. For example, if Free
Cash Flow is negative, we may need to access cash reserves or other sources of
capital to invest in strategic initiatives. We also believe that the use of Free
Cash Flow enables us to more effectively evaluate our liquidity
period-over-period and relative to our competitors.

A reconciliation of Free Cash Flow to net cash provided by operating activities, the most directly comparable GAAP measure, is as follows:




                                                          Six Months Ended
                                                              June 30,
                                                          2021         2020

                                                           (in thousands)
Net cash provided by operating activities              $   43,965   $   

21,244

Less:


Purchases of property and equipment                       (1,502)      

(1,420)


Capitalized software development costs                    (8,582)      

(6,749)


Free Cash Flow                                         $   33,881   $   

13,075


Net cash used in investing activities                  $ (49,959)   $ 

(12,872)

Net cash provided by (used in) financing activities $ (35,267) $ 101,497 Cash paid for interest

$      584   $    1,186




Free Cash Flow has limitations as an analytical tool, and you should not
consider it in isolation, or as a substitute for analysis of our results as
reported under GAAP. For example, Free Cash Flow does not represent the total
increase or decrease in our cash balance for a given period. Because of these
limitations, Free Cash Flow should not be considered as a replacement for cash
flow from operations, as determined by GAAP, or as a measure of our
profitability. We compensate for these limitations by relying primarily on our
GAAP results and using non-GAAP measures only for supplemental purposes.

Non-GAAP Gross Profit



Non-GAAP Gross Profit is a supplemental measure of operating performance that is
not made under GAAP and that does not represent, and should not be considered
as, an alternative to gross profit, as determined by GAAP. We define Non-GAAP
Gross Profit as gross profit, adjusted for stock-based compensation expense and
certain amortization expense of acquired intangible assets and software
developed for internal use.

We use Non-GAAP Gross Profit to understand and evaluate our core operating performance and trends, to prepare and approve our annual budget, and to develop short-term and long-term operating plans. We believe



                                       34

  Table of Contents


that Non-GAAP Gross Profit is a useful measure to us and to our investors because it provides consistency and comparability with our past financial performance and between fiscal periods, as the metric generally eliminates the effects of the variability of amortization of acquired intangibles and internal-use software and stock-based compensation expense from period to period, which may fluctuate for reasons unrelated to overall operating performance. We believe that the use of this measure enables us to more effectively evaluate our performance period-over-period and relative to our competitors.

A reconciliation of Non-GAAP Gross Profit to gross profit, the most directly comparable GAAP measure, is as follows:




                                      Three Months Ended       Six Months Ended
                                          June 30,                 June 30,
                                       2021         2020       2021         2020

                                                    (in thousands)
Gross profit                         $  56,500    $ 42,302   $ 104,638    $ 87,990
Amortization expense                     6,077       4,944      11,886       9,546

Stock-based compensation expense           942         273       2,068     

   503
Non-GAAP Gross Profit                $  63,519    $ 47,519   $ 118,592    $ 98,039
Non-GAAP Gross Profit has limitations as an analytical tool, and you should not
consider it in isolation, or as a substitute for analysis of our results as
reported under GAAP. Because of these limitations, Non-GAAP Gross Profit should
not be considered as a replacement for gross profit, as determined by GAAP, or
as a measure of our profitability. We compensate for these limitations by
relying primarily on our GAAP results and using non-GAAP measures only for
supplemental purposes.



                      Components of Results of Operations

Revenue

We recognize revenue under ASC 606. Under ASC 606, we recognize revenue when our
customer obtains control of goods or services in an amount that reflects the
consideration that we expect to receive in exchange for those goods or services.

We derive revenue primarily from sales of subscriptions for our solutions to new and existing customers and, to a lesser extent, sales of professional services.



Subscription.   Subscription revenue includes subscription term-based license
revenue for solutions deployed on-premise within the customer's IT
infrastructure or in a third-party cloud of their choice, subscription support
and maintenance revenue from such deployments, and SaaS subscriptions, which
give customers the right to access our cloud-hosted software solutions. We
typically invoice subscription fees annually in advance. Subscription term-based
license revenue is recognized upon transfer of control of the software, which
occurs at delivery or when the license term commences, if later. All of our
support and maintenance revenue and revenue from SaaS subscriptions is
recognized ratably over the term of the applicable agreement.

For the three months ended June 30, 2021 and 2020, 61% and 60%, respectively, of
our revenue was from subscription term-based licenses. For the six months ended
June 30, 2021 and 2020, 60% and 61%, respectively, of our revenue was from
subscription term-based licenses. We expect that a majority of our revenue will
be from subscription term-based licenses for the foreseeable future. Changes in
period-over-period subscription revenue growth are primarily impacted by the
following factors:

? the type of new and renewed subscriptions (i.e., term-based or SaaS); and

? the duration of new and renewed term-based subscriptions.




                                       35

  Table of Contents



While the number of new and increased subscriptions during a period impacts our
subscription revenue growth, the type and duration of those subscriptions has a
significantly greater impact on the amount and timing of revenue recognized in a
period. Subscription revenue from term-based licenses is recognized at the
beginning of the subscription term, while subscription revenue from SaaS and
support and maintenance is recognized ratably over the subscription term. As a
result, our revenue may fluctuate due to the timing of term-based licensing
transactions. In addition, keeping other factors constant, when the percentage
of subscription term-based licenses to total subscriptions sold or renewed in a
period increases relative to the prior period, revenue growth will increase.
Conversely, when the percentage of subscription SaaS and support and maintenance
to total subscriptions sold or renewed in a period increases, revenue growth
will generally decrease. Additionally, a multi-year subscription term-based
license will generally result in greater revenue recognition up-front relative
to a one-year subscription term-based license. Therefore, keeping other factors
constant, revenue growth will also trend higher in a period where the percentage
of multi-year subscription term-based licenses to total subscription term-based
licenses increases. In the three and six months ended June 30, 2021, as
customers elected longer contract durations in response to the strengthening
economic outlook and easing of COVID-19 restrictions, multi-year subscription
term-based license revenue increased as a percentage of total subscription
term-based license revenue, which resulted in higher revenue growth. There is no
guarantee that our customers will continue electing contracts with longer
durations in future periods even if economic conditions continue to improve.

Professional Services and Other.   Professional services and other revenue
consists primarily of fees from professional services provided to our customers
and partners to configure and optimize the use of our solutions, as well as
training services related to the configuration and operation of our solutions.
Our professional services are generally priced on a time and materials basis,
which is generally invoiced monthly and for which revenue is recognized as the
services are performed. Revenue from our training services and sponsorship fees
is recognized on the date the services are complete. Over time, we expect our
professional services revenue to remain relatively stable as a percentage of
total revenue.

Cost of Revenue

Subscription.   Subscription cost of revenue consists primarily of employee
compensation costs for employees associated with supporting our subscription
arrangements and certain third-party expenses. Employee compensation and related
costs include cash compensation and benefits to employees, stock-based
compensation, costs of third-party contractors and associated overhead costs.
Third-party expenses consist of cloud infrastructure costs and other expenses
directly associated with our customer support. We expect our subscription cost
of revenue to increase in absolute dollars to the extent our subscription
revenue increases.



Professional Services and Other.   Professional services and other cost of
revenue consists primarily of employee compensation costs directly associated
with delivery of professional services and training, including stock-based
compensation, costs of third-party contractors, facility rental charges and
other associated overhead costs. We expect our professional services and other
cost of revenue to increase in absolute dollars relative to the growth of our
business.


Amortization Expense. Amortization expense consists of amortization of developed technology and internal-use software.

Operating Expenses



Our operating expenses consist of sales and marketing, research and development
and general and administrative expenses as well as depreciation and
amortization. Personnel costs are the most significant component of operating
expenses and consist of salaries, benefits, bonuses, payroll taxes and
stock-based compensation expense.

Sales and Marketing.  Sales and marketing expenses consist primarily of employee
compensation costs including stock-based compensation, sales commissions, costs
of general marketing and promotional activities, travel-related expenses and
allocated overhead. Certain sales commissions earned by our sales force on


                                       36

  Table of Contents



subscription contracts are deferred and amortized over the period of benefit,
which is generally four years. We expect to continue to invest in our sales
force domestically and internationally, as well as in our channel relationships.
We expect our sales and marketing expenses to increase on an absolute dollar
basis and continue to be our largest operating expense category for the
foreseeable future.

Research and Development.   Research and development expenses consist primarily
of employee compensation costs including stock-based compensation, allocated
overhead and software and maintenance expenses. We will continue to invest in
innovation and offer our customers new solutions to enhance our existing
platform and expect such investment to increase on an absolute dollar basis

as
our business grows.



General and Administrative.   General and administrative expenses consist
primarily of employee compensation costs including stock-based compensation, for
corporate personnel, such as those in our executive, human resource, legal,
facilities, accounting and finance, information security and information
technology departments. In addition, general and administrative expenses include
third-party professional fees, as well as all other supporting corporate
expenses not allocated to other departments. General and administrative expense
also includes acquisition-related expenses, which primarily consist of
third-party expenses related to business acquisitions, such as professional
services and legal fees.

We expect our general and administrative expenses to increase on an absolute
dollar basis as our business grows. Also, we expect to incur additional general
and administrative expenses as a result of continuing to operate as a public
company, including costs to comply with the rules and regulations applicable to
companies listed on a national securities exchange, costs related to compliance
and reporting obligations pursuant to the rules and regulations of the SEC, and
increased expenses for insurance, investor relations and professional services.



Depreciation and Amortization.   Depreciation and amortization expense consists
primarily of depreciation of our fixed assets and amortization of finite-lived
acquired intangible assets such as customer relationships, trade names and
non-compete agreements.

Other Income (Expense)

Interest Expense. Interest expense consists primarily of interest payments on our outstanding borrowings under our credit facilities as well as the amortization of associated deferred financing costs. See "- Liquidity and Capital Resources - Senior Secured Credit Facilities."



Other Income (Expense), Net.   Other income (expense), net primarily consists of
gains and losses from transactions denominated in a currency other than the
functional currency, interest income and other income (expense). As we have
expanded our international operations, our exposure to fluctuations in foreign
currencies has increased, and we expect this to continue.

Benefit (Provision) for Income Taxes



Benefit (Provision) for income taxes consists primarily of income taxes related
to U.S. federal and state income taxes and income taxes in foreign jurisdictions
in which we conduct business.



                                       37

  Table of Contents





                             Results of Operations

The following table sets forth our condensed consolidated statements of operations data for the periods indicated:




                                       Three Months Ended           Six Months Ended
                                           June 30,                    June 30,
                                       2021          2020          2021          2020

                                                       (in thousands)
Revenue:
Subscription                        $   73,151    $   54,268    $  137,367    $  111,086

Professional services and other          5,753         4,713        10,481 

       9,307
Total revenue                           78,904        58,981       147,848       120,393
Cost of revenue:
Subscription (exclusive of
amortization shown below)(1)            10,185         7,509        19,599        14,618
Professional services and other
(exclusive of amortization shown
below)(1)                                6,142         4,226        11,725         8,239
Amortization expense                     6,077         4,944        11,886         9,546
Total cost of revenue                   22,404        16,679        43,210        32,403
Gross profit                            56,500        42,302       104,638        87,990
Operating expenses:
Sales and marketing(1)                  29,082        20,751        54,631        42,941
Research and development(1)             18,692        11,411        40,394        23,625
General and administrative(1)           19,545        12,082        34,000        23,597
Depreciation and amortization            4,327         4,233         8,692         8,482
Total operating expenses                71,646        48,477       137,717        98,645
Loss from operations                  (15,146)       (6,175)      (33,079)      (10,655)
Other income (expense):
Interest expense                         (310)         (724)         (706)       (1,230)
Other income (expense), net                430           695         (442)         (555)
Total other income (expense)               120          (29)       (1,148)       (1,785)
Loss before income taxes              (15,026)       (6,204)      (34,227)      (12,440)
Benefit for income taxes                 4,047         2,932         7,314         4,876
Net loss                            $ (10,979)    $  (3,272)    $ (26,913)    $  (7,564)

(1) Includes stock-based compensation as follows:





                                       Three Months Ended            Six Months Ended
                                            June 30,                    June 30,
                                       2021           2020          2021          2020

                                                       (in thousands)
Subscription cost of revenue        $       513    $      174    $     1,048    $     320
Professional services and other
cost of revenue                             429            99          1,020          183
Sales and marketing                       4,843         1,243          9,041        2,040
Research and development                  4,647         1,298         13,159        2,186
General and administrative                7,044         1,731         10,147        2,673
Total                               $    17,476    $    4,545    $    34,415    $   7,402




                                       38

  Table of Contents





The following table sets forth our condensed consolidated statements of
operations data expressed as a percentage of total revenue for the periods
indicated:


                                       Three Months Ended              Six Months Ended
                                           June 30,                        June 30,
                                      2021            2020            2021           2020
Revenue:
Subscription                            93 %             92 %           93 %            92 %
Professional services and
other                                    7                8              7               8
Total revenue                          100              100            100             100
Cost of revenue:
Subscription (exclusive of
amortization shown below)               13               13             13              12
Professional services and
other (exclusive of
amortization shown below)                8                7              8               7
Amortization expense                     7                8              8               8
Total cost of revenue                   28               28             29              27
Gross profit                            72               72             71              73
Operating expenses:
Sales and marketing                     37               36             37              36
Research and development                24               19             27              20
General and administrative              25               20             23              19

Depreciation and amortization            5                7              6 

             7
Total operating expenses                91               82             93              82
Loss from operations                  (19)             (10)           (22)             (9)
Other income (expense):
Interest expense                         -              (1)            (1)             (1)

Other income (expense), net              -                1              -               -
Total other income (expense)             -                -            (1) 

           (1)
Loss before income taxes              (19)             (10)           (23)            (10)
Benefit for income taxes                 5                5              5               4
Net loss                              (14) %            (5) %         (18) %           (6) %




      Comparison of the Three and Six Months Ended June 30, 2021 and 2020

Revenue


                          Three Months Ended                               Six Months Ended
                              June 30,                  Change                June 30,                  Change
                           2021         2020         $          %         2021         2020          $          %

                                                          (dollars in thousands)
Revenue:
Subscription            $   73,151    $ 54,268    $ 18,883      35 %    $ 137,367    $ 111,086    $ 26,281      24 %
Professional
services and other           5,753       4,713       1,040      22         10,481        9,307       1,174      13
Total revenue           $   78,904    $ 58,981    $ 19,923      34 %    $ 147,848    $ 120,393    $ 27,455      23 %




Total revenue increased by $19.9 million, or 34%, for the three months ended
June 30, 2021 compared to the three months ended June 30, 2020. 95% of the
revenue growth was attributable to an increase in subscription revenue of $18.9
million, discussed further below. The remaining growth was attributable to an
increase in professional services and other revenue of $1.0 million primarily
due to an increase of $1.1 million in event sponsorship revenue from our live
Identiverse conference which was conducted virtually in the prior year period as
a result of COVID-19.

Total revenue increased by $27.5 million, or 23%, for the six months ended June 30, 2021 compared to the six months ended June 30, 2020. 96% of the revenue growth was attributable to an increase in subscription



                                       39

  Table of Contents


revenue of $26.3 million, discussed further below. The remaining growth was attributable to an increase in professional services and other revenue of $1.2 million primarily due to an increase of $1.1 million in event sponsorship revenue from our live Identiverse conference as described above.

The table below sets forth the components of subscription revenue for the three and six months ended June 30, 2021 and 2020.




                          Three Months Ended                               Six Months Ended
                              June 30,                  Change                June 30,                  Change
                           2021         2020         $          %         2021         2020          $          %

                                                          (dollars in thousands)
Subscription:
Multi-year
subscription
term-based licenses     $   32,391    $ 21,141    $ 11,250      53 %    $  56,229    $  45,129    $ 11,100      25 %
1-year subscription
term-based licenses         15,464      14,183       1,281       9         32,808       28,332       4,476      16
Subscription
term-based licenses         47,855      35,324      12,531      35         89,037       73,461      15,576      21
Subscription SaaS           13,425       8,890       4,535      51         25,411       17,416       7,995      46
Maintenance and
support                     11,871      10,054       1,817      18         22,919       20,209       2,710      13
Total subscription
revenue                 $   73,151    $ 54,268    $ 18,883      35 %    $ 137,367    $ 111,086    $ 26,281      24 %




Subscription revenue increased by 35%, or $18.9 million, and 24%, or $26.3
million, in the three and six months ended June 30, 2021 compared to the three
and six months ended June 30, 2020, respectively. Total subscription revenue
increased as a result of a greater amount of new and renewing subscriptions in
the three and six months ended June 30, 2021 compared to the three and six
months ended June 30, 2020. Remaining changes to subscription revenue were
primarily due to the following:



Change in subscription type.    The following table sets forth the components of
subscription revenue expressed as a percentage of total subscription revenue:




                           Three Months Ended                     Six Months Ended
                                June 30,            Change            June 30,            Change
                           2021           2020         %         2021           2020         %
Subscription
term-based licenses          65 %           65 %        - %        65 %           66 %      (1) %
Subscription SaaS            18             16          2          18             16          2
Maintenance and
support                      17             19        (2)          17             18        (1)
Total subscription
revenue                     100 %          100 %                  100 %          100 %




Subscription term-based license revenue as a percentage of subscription revenue
remained consistent at 65% for the three months ended June 30, 2021 and 2020 and
decreased from 66% in the six months ended June 30, 2020 to 65% in the six
months ended June 30, 2021. Subscription SaaS as a percentage of total
subscription revenue increased from 16% in each of the three and six months
ended June 30, 2020 to 18% in the three and six months ended June 30, 2021.
Maintenance and support as a percentage of total subscription revenue decreased
from 19% and 18% for the three and six months ended June 30, 2020, respectively,
to 17% for each of the three and six months ended June 30, 2021.

Additionally, subscription SaaS revenue increased by 51%, or $4.5 million, and
46%, or $8.0 million, in the three and six months ended June 30, 2021 compared
to the three and six months ended June 30, 2020. The increase in subscription
SaaS revenue overall, and as a percentage of total subscription revenue, was
primarily driven by the increased adoption of our SaaS solutions. This resulted
in greater deferral of revenue from subscriptions entered into or renewed during
the three and six months ended June 30, 2021 compared to the three and six
months ended June 30, 2020. We expect subscription SaaS to continue to gradually
increase as a percentage of total subscription revenue in future periods,
resulting in greater deferral of revenue in the period in which the subscription
is contracted.



                                       40

  Table of Contents


Change in term-based subscription duration. The following table sets forth the components of subscription term-based licenses expressed as a percentage of total subscription term-based licensed revenue:




                           Three Months Ended                     Six Months Ended
                                June 30,            Change            June 30,            Change
                           2021           2020         %         2021           2020         %
Multi-year
subscription
term-based licenses          68 %           60 %        8 %        63 %           61 %        2 %
1-year subscription
term-based licenses          32             40        (8)          37             39        (2)
Total subscription
term-based licenses         100 %          100 %                  100 %          100 %




Multi-year subscription term-based license revenue as a percentage of total
subscription term-based license revenue increased from 60% in the three months
ended June 30, 2020 to 68% in the three months ended June 30, 2021. Multi-year
subscription term-based license revenue as a percentage of total subscription
term-based license revenue increased from 61% in the six months ended
June 30, 2020 to 63% in the six months ended June 30, 2021. This resulted in
more upfront revenue recognition from multi-year subscriptions entered into or
renewed during the three and six months ended June 30, 2021 as compared to the
three and six months ended June 30, 2020, as customers elected longer contract
durations in response to the strengthening economic outlook and easing of
COVID-19 restrictions during the three and six months ended June 30, 2021. There
is no guarantee that our customers will continue electing contracts with longer
durations in future periods even if economic conditions continue to improve.



Cost of Revenue


                          Three Months Ended                             Six Months Ended
                              June 30,                 Change               June 30,                 Change
                           2021         2020         $         %         2021        2020         $          %

                                                        (dollars in thousands)
Cost of revenue:
Subscription
(exclusive of
amortization shown
below)                  $   10,185    $  7,509    $ 2,676      36 %    $ 19,599    $ 14,618    $  4,981      34 %
Professional
services and other
(exclusive of
amortization shown
below)                       6,142       4,226      1,916      45        11,725       8,239       3,486      42
Amortization expense         6,077       4,944      1,133      23        11,886       9,546       2,340      25
Total cost of
revenue                 $   22,404    $ 16,679    $ 5,725      34 %    $ 43,210    $ 32,403    $ 10,807      33 %




Subscription cost of revenue increased by $2.7 million, or 36%, for the three
months ended June 30, 2021 compared to the three months ended June 30, 2020.
$1.6 million of the increase was attributable to an increase in cloud-based
hosting and management costs largely associated with the increased adoption of
our solutions.  $0.7 million of the increase was primarily attributable to an
increase in headcount to support the growth of our subscription SaaS offerings
and ongoing maintenance for our expanding customer base. $0.3 million of the
increase was attributable to an increase in stock-based compensation.

Subscription cost of revenue increased by $5.0 million, or 34%, for the six
months ended June 30, 2021 compared to the six months ended June 30, 2020. $2.5
million of the increase was attributable to an increase in cloud-based hosting
and management costs largely associated with the increased adoption of our
solutions. $1.7 million of the increase was primarily attributable to an
increase in headcount to support the growth of our subscription SaaS offerings
and ongoing maintenance for our expanding customer base. $0.7 million of the
increase was attributable to an increase in stock-based compensation.

Professional services and other cost of revenue increased $1.9 million, or 45%,
for the three months ended June 30, 2021 compared to the three months ended
June 30, 2020. $1.6 million of the increase was primarily attributable to an
increase in headcount and an increase in partner-related costs to support the
growth in our business. $0.3 million of the increase was attributable to an
increase in stock-based compensation.

                                       41

  Table of Contents



Professional services and other cost of revenue increased by $3.5 million, or
42%, for the six months ended June 30, 2021 compared to the six months ended
June 30, 2020. $2.7 million of the increase was primarily attributable to an
increase in headcount and an increase in partner-related costs to support the
growth in our business, as well as a $0.8 million increase in stock-based
compensation.

Amortization expense increased by $1.1 million, or 23%, for the three months
ended June 30, 2021 compared to the three months ended June 30, 2020.
Amortization expense increased by $2.3 million, or 25%, for the six months ended
June 30, 2021 compared to the six months ended June 30, 2020. The increase was
attributable primarily to an increase in the amortization of our capitalized
software as well as an increase in the amortization of developed technology
resulting from our acquisitions of ShoCard and Symphonic in March and October
2020, respectively, as further described in Note 7 of our condensed consolidated
financial statements included in Part I, Item 1 of this Quarterly Report on

Form
10-Q.

Operating Expenses


                          Three Months Ended                              

Six Months Ended


                              June 30,                  Change                June 30,                 Change
                           2021         2020         $          %         2021         2020         $          %

                                                         (dollars in thousands)

Sales and marketing     $   29,082    $ 20,751    $  8,331      40 %    $  54,631    $ 42,941    $ 11,690      27 %
Research and
development                 18,692      11,411       7,281      64         40,394      23,625      16,769      71
General and
administrative              19,545      12,082       7,463      62         34,000      23,597      10,403      44
Depreciation and
amortization                 4,327       4,233          94       2          8,692       8,482         210       2
Total operating
expenses                $   71,646    $ 48,477    $ 23,169      48 %    $ 

137,717 $ 98,645 $ 39,072 40 %






Sales and Marketing.     Sales and marketing expenses increased by $8.3 million,
or 40%, for the three months ended June 30, 2021 compared to the three months
ended June 30, 2020. $3.6 million of the increase was attributable to an
increase in stock-based compensation expense. This increase was primarily
related to expense recognized for awards granted in the second quarter of 2021
and expense recognized for the options and restricted stock units subject to
performance and market conditions determined to be probable of vesting in the
second quarter of 2021 ("market-based options" and "market-based PSUs"), as
further described in Note 12 of our condensed consolidated financial statements
included in Part I, Item 1 of this Quarterly Report on Form 10-Q. $2.7 million
of the increase was primarily attributable to an increase in headcount related
to the expansion of our sales force and our marketing department. Additionally,
promotional and partner and consulting expenses increased by $1.8 million
primarily due to expenses incurred related to the live Identiverse conference
held in the second quarter of 2021 and additional spend around branding and
awareness campaigns. The remaining increase was primarily related to an increase
in travel as COVID-19 restrictions eased during the second quarter.

Sales and marketing expenses increased by $11.7 million, or 27%, for the six
months ended June 30, 2021 compared to the six months ended June 30, 2020. $7.0
million of the increase was attributable to an increase in stock-based
compensation expense primarily related to market-based PSUs and options, and
awards granted in the second quarter of 2021. $3.9 million of the increase was
primarily attributable to an increase in headcount related to the expansion of
our sales force and our marketing department. Additionally, promotional and
partner and consulting expenses increased by $2.4 million primarily due to the
live Identiverse conference held in the second quarter of 2021 and additional
spend around branding and awareness campaigns. These increases were offset by a
decrease in travel and other event-related costs of $1.4 million due to COVID-19
restrictions in the first quarter of 2021.

Research and Development.    Research and development expenses increased by
$7.3 million, or 64%, for the three months ended June 30, 2021 compared to the
three months ended June 30, 2020. $4.2 million of the increase was primarily
attributable to an increase in headcount to enhance and expand our solutions.
$3.3 million of the increase was attributable to an increase in stock-based
compensation expense, primarily related to market-based PSUs and awards granted
in the second quarter of 2021. Partner and consulting costs increased $1.1
million primarily to support the design and expansion of our SaaS offerings. The
increase in research and development expense was offset by an increase of $1.7
million related to employee costs that

                                       42

  Table of Contents


were capitalized as software development costs in the three months ended June 30, 2021 as compared to June 30, 2020.



Research and development expenses increased by $16.8 million, or 71%, for the
six months ended June 30, 2021 compared to the six months ended June 30, 2020.
$11.0 million of the increase was attributable to an increase in stock-based
compensation expense primarily related to the conversion of previously
outstanding LTIP awards into time-based vesting RSUs in the first quarter of
2021, along with expense recognized for market-based PSUs and awards granted in
the second quarter of 2021. $7.3 million of the increase was primarily
attributable to an increase in headcount to enhance and expand our solutions.
Partner and consulting costs increased $1.7 million primarily to support the
design and growth of our SaaS offerings. The increase in research and
development expense was offset by an increase of $3.0 million related to
employee costs that were capitalized as software development costs in the six
months ended June 30, 2021 as compared to June 30, 2020.

General and Administrative.     General and administrative expenses increased by
$7.5 million, or 62%, for the three months ended June 30, 2021 compared to the
three months ended June 30, 2020. $5.3 million of the increase was attributable
to an increase in stock-based compensation expense primarily related to the
market-based PSUs and options, and expense recognized for awards granted in the
second quarter of 2021. $1.4 million of the increase was primarily attributable
to an increase in headcount to support growth in our business, and $0.4 million
of the increase was related to expenses incurred in connection with the
acquisition of SecuredTouch, Inc. The remaining increase was primarily related
to an increase in allocated overhead.

General and administrative expenses increased by $10.4 million, or 44%, for the
six months ended June 30, 2021 compared to the six months ended June 30, 2020.
$7.5 million of the increase was attributable to an increase in stock-based
compensation expense primarily related to market-based PSUs and options, and
awards granted in the second quarter of 2021. $1.9 million of the increase was
primarily attributable to an increase in headcount to support growth in our
business. Consulting costs increased by $0.9 million, primarily due to expenses
incurred related to strategic planning.

Depreciation and Amortization. Depreciation and amortization expense remained substantially the same during the three and six months ended June 30, 2021 compared to the three and six months ended June 30, 2020.

Other Income (Expense)




                          Three Months Ended                               Six Months Ended
                              June 30,                  Change                June 30,                 Change
                           2021         2020         $          %         2021         2020          $         %

                                                         (dollars in thousands)
Interest expense        $    (310)     $ (724)    $   414     (57) %    $   (706)    $ (1,230)    $   524    (43) %
Other income
(expense), net                 430         695      (265)     (38)          (442)        (555)        113    (20)
Total other income      $      120     $  (29)    $   149    (514) %    $ (1,148)    $ (1,785)    $   637    (36) %
(expense)




Interest Expense.     Interest expense decreased by $0.4 million, or 57%, for
the three months ended June 30, 2021 compared to the three months ended
June 30, 2020. The decrease was attributable primarily to the reduction in our
average debt outstanding during the second quarter of 2021 as compared to 2020.
A decrease in the weighted average interest rate, from 1.8% for the three months
ended June 30, 2020 to 1.4% for the three months ended June 30, 2021, also
contributed to the decrease in interest during the period.

Interest expense decreased by $0.5 million, or 43%, for the six months ended
June 30, 2021 compared to the six months ended June 30, 2020. The decrease was
attributable primarily to the reduction in our average debt outstanding during
the six months ended June 30, 2021 as compared to the six months ended June 30,
2020. A decrease in the weighted average interest rate, from 2.2% for the six
months ended June 30, 2020 to 1.4% for the six months ended June 30, 2021, also
contributed to the decrease in interest during the period.

Other Income (Expense), Net. Other income (expense), net decreased by $0.3 million, or 38%, for the three months ended June 30, 2021 compared to the three months ended June 30, 2020. The decrease was



                                       43

  Table of Contents



attributable primarily to a change in the amount of foreign currency gains and
losses, from a gain of $0.6 million in the three months ended June 30, 2020 to a
gain of $0.4 million in the three months ended June 30, 2021, along with a
decrease in interest income recognized in the three months ended June 30, 2021
compared to the three months ended June 30, 2020.

Other income (expense), net decreased by $0.1 million, or 20%, for the six
months ended June 30, 2021 compared to the six months ended June 30, 2020. The
decrease was attributable primarily to a change in the amount of foreign
currency gains and losses, from a loss of $0.8 million in the six months ended
June 30, 2020 compared to a loss of $0.5 million in the six months ended
June 30, 2021. This was partially offset by a decrease in interest income
recognized in the six months ended June 30, 2021 compared to the six months
ended June 30, 2020.

Benefit for Income Taxes




                              Three Months Ended                             Six Months Ended
                                  June 30,                 Change               June 30,                Change
                               2021         2020         $         %         2021        2020         $         %

                                                            (dollars in thousands)

Benefit for income taxes $ 4,047 $ 2,932 $ 1,115 38 % $ 7,314 $ 4,876 $ 2,438 50 %






Our benefit for income taxes was $4.0 million and $2.9 million for the three
months ended June 30, 2021 and 2020, respectively. For the six months ended June
30, 2021 and 2020, our benefit for income taxes was $7.3 million and $4.9
million, respectively. The increase in the tax benefit for the three and six
months ended June 30, 2021 as compared to the three and six months ended June
30, 2020 primarily relates to a larger expected pre-tax loss in 2021 as compared
to 2020, the release of a foreign valuation allowance, and an increase in R&D
and other credits recorded in the three and six months ended June 30, 2021. The
increase in tax benefit for the six months ended June 30, 2021 as compared to
the six months ended June 30, 2020 was partially offset by a valuation allowance
recorded against our U.S. deferred tax assets during the first quarter of 2021.



                        Liquidity and Capital Resources

General

As of June 30, 2021, our principal sources of liquidity were cash and cash
equivalents totaling $104.3 million, which were held for working capital
purposes, and borrowing availability under our Revolving Credit Facility as
described below. As of June 30, 2021, our cash equivalents were comprised of
money market funds. During the six months ended June 30, 2021 and 2020, our
positive cash flows from operations have enabled us to make continued
investments in supporting the growth of our business. We expect that our
operating cash flows, in addition to our cash and cash equivalents, will enable
us to continue to make such investments in the future.

We have financed our operations primarily through cash received from operations
and proceeds from our debt and equity financings. On March 30, 2020, we drew
down on the remaining $97.8 million available for borrowing under our Revolving
Credit Facility (described further below). Given the uncertainty in the global
economy as result of the COVID-19 pandemic and out of an abundance of caution,
we elected to draw down the remaining available balance to further strengthen
our cash position and maintain flexibility. In February 2021, we repaid $110.0
million of the balance drawn on our Revolving Credit Facility, and in June 2021,
we drew down an additional $80.0 million for the acquisition of SecuredTouch,
Inc., and for general working capital purposes. As of June 30, 2021, there was
$120.0 million outstanding under our Revolving Credit Facility. We believe our
existing cash and cash equivalents, our Revolving Credit Facility and cash
provided by sales of our solutions and services will be sufficient to meet our
working capital and capital expenditure needs for at least the next 12 months.
Our future capital requirements will depend on several factors, including but
not limited to our obligation to repay any amounts outstanding under our Credit
Agreement, our subscription growth rate, subscription renewal activity, billing
frequency, the timing and extent of spending to support development efforts, the
expansion of sales and marketing activities, the introduction of new and
enhanced solutions, the continuing market adoption of our platform, and the
continuing effects of the COVID-19 pandemic, including potential reductions in
revenue and delays in payments from our customers and partners. In the future,
we may

                                       44

  Table of Contents


enter into arrangements to acquire or invest in complementary businesses, services and technologies, including intellectual property rights.



We may be required to seek additional equity or debt financing. In the event
that additional financing is required from outside sources, we may not be able
to raise it on terms acceptable to us or at all. If we are unable to raise
additional capital or generate cash flows necessary to expand our operations and
invest in new technologies, this could reduce our ability to compete
successfully and harm our results of operations.

A majority of our customers pay in advance for annual subscriptions, a portion
of which is recorded as deferred revenue. Deferred revenue consists of the
unearned portion of billed fees for our subscriptions, which is later recognized
as revenue in accordance with our revenue recognition policy. As of
June 30, 2021, we had deferred revenue of $47.7 million, of which $43.4 million
was recorded as a current liability and is expected to be recorded as revenue in
the next 12 months, provided all other revenue recognition criteria have been
met.

Senior Secured Credit Facilities



On December 12, 2019, we entered into the Credit Agreement providing for the
Revolving Credit Facility with an initial $150.0 million in commitments for
revolving loans, which amount may be increased or decreased under specific
circumstances, with a $15.0 million letter of credit sublimit and a $50.0
million alternative currency sublimit. In addition, the Credit Agreement
provides for the ability of Ping Identity Corporation to request term loan
facilities, in a minimum amount of $10 million for each facility, if, among
other things, the Senior Secured Net Leverage Ratio (as defined in the Credit
Agreement), calculated giving pro forma effect to the requested term loan
facility, is no greater than 3.50 to 1.00.

The interest rates applicable to revolving borrowings under the Credit Agreement
are, at the borrower's option, either (i) a base rate, which is equal to the
greater of (a) the Prime Rate, (b) the Federal Funds Effective Rate plus 0.5%
and (c) the Adjusted LIBO Rate for a one month Interest Period (each term as
defined in the Credit Agreement) plus 1%, or (ii) the Adjusted LIBO Rate equal
to the LIBO Rate for the Interest Period multiplied by the Statutory Reserve
Rate (each term as defined in the Credit Agreement), plus in the case of each of
clauses (i) and (ii), the Applicable Rate. The Applicable Rate (i) for base rate
loans ranges from 0.25% to 1.0% per annum and (i) for LIBO Rate loans ranges
from 1.25% to 2.0% per annum, in each case, based on the Senior Secured Net
Leverage Ratio (as defined in the Credit Agreement). The Adjusted LIBO Rate
cannot be less than zero. Base rate borrowings may only be made in dollars. The
interest rate as of June 30, 2021 was 1.34%. The Credit Agreement also includes
a fallback provision, which, subject to certain terms and conditions, provides
for a replacement of the LIBO Rate with (x) one or more SOFR-based rates or (y)
any other alternative benchmark rates giving consideration to any evolving or
then existing conventions for similar U.S. dollar denominated syndicated credit
facilities. The borrower pays a commitment fee during the term of the Credit
Agreement ranging from 0.20% to 0.35% of the available revolving commitments per
annum based on the Senior Secured Net Leverage Ratio (as defined in the Credit
Agreement).

Any borrowing under the Credit Agreement may be repaid, in whole or in part, at
any time and from time to time without premium or penalty other than customary
breakage costs, and any amounts repaid may be reborrowed. No mandatory
prepayments will be required other than when borrowings or letter of credit
usage exceed the aggregate commitment of all lenders.

The Credit Agreement was amended on April 20, 2021 and effective as of March 31,
2021 (the "Credit Amendment"). The Credit Amendment, among other provisions,
modified the definition of "EBITDA", added additional language regarding
recovery for erroneous payments and amended certain administrative agent
processes.



                                       45

  Table of Contents



Cash Flows

The following table presents a summary of our condensed consolidated cash flows
from operating, investing and financing activities for the periods indicated:


                                                            Six Months Ended
                                                                June 30,
                                                          2021             2020

                                                             (in thousands)

Net cash provided by operating activities             $     43,965     $   

21,244


Net cash used in investing activities                     (49,959)        

(12,872)


Net cash provided by (used in) financing
activities                                                (35,267)         

101,497


Effect of exchange rate changes on cash and cash
equivalents and restricted cash                              (130)         

(406)


Net increase (decrease) in cash and cash
equivalents and restricted cash                       $   (41,391)     $   

109,463


Cash and cash equivalents and restricted cash at
beginning of period                                        146,499         

68,386


Cash and cash equivalents and restricted cash at
end of period                                         $    105,108     $    177,849




Operating Activities

Our largest source of operating cash is cash collections from our customers for
subscriptions and professional services. Our primary uses of cash from operating
activities are for employee-related expenditures, marketing expenses and
third-party hosting costs.

For the six months ended June 30, 2021, net cash provided by operating
activities was $44.0 million, reflecting our net loss of $26.9 million, adjusted
for non-cash charges of $51.9 million and net cash inflows of $19.0 million
provided by changes in our operating assets and liabilities. Non-cash charges
primarily consisted of stock-based compensation, amortization of deferred
commissions, depreciation and amortization of property and equipment and
intangible assets and deferred income taxes. The primary drivers of the changes
in operating assets and liabilities related to a $17.6 million decrease in
accounts receivable due to the timing of collection of payment from our
customers, a $5.7 million decrease in contract assets due to the issuance of
invoices and timing of revenue recognition, a $4.3 million increase in accrued
compensation due to the timing of cash disbursements to our employees, a $3.4
million decrease in prepaid expenses and other current assets, and an increase
of $1.3 million in accrued expenses and other liabilities due to the timing of
cash disbursements. These were partially offset by an $8.2 million increase in
deferred commissions, and a $5.0 million decrease in deferred revenue driven by
the timing of revenue recognition.

During the six months ended June 30, 2020 net cash provided by operating
activities was $21.2 million due to our net loss of $7.6 million that was
adjusted for non-cash charges of $24.7 million and net cash inflows of
$4.1 million provided by changes in our operating assets and liabilities.
Non-cash charges primarily consisted of stock-based compensation, amortization
of deferred commissions, depreciation and amortization of property and equipment
and intangible assets and deferred income taxes. The primary drivers of the
changes in operating assets and liabilities related to an $8.7 million decrease
in accounts receivable due to the timing of collection of payment from our
customers, a $7.2 million decrease in prepaid expenses and other current assets,
a $3.9 million increase in accounts payable, a $2.2 million increase in accrued
expenses and other liabilities due to the timing of cash disbursements and a
$1.3 million decrease in contract assets. These were partially offset by a $7.5
million decrease in deferred revenue driven by the timing of revenue
recognition, a $3.2 million increase in deferred commissions and an $8.7 million
decrease in accrued compensation related to the timing of cash disbursements to
our employees.



Investing Activities

Net cash used in investing activities was $50.0 million and $12.9 million during the six months ended June 30, 2021 and 2020, respectively, representing an increase of $37.1 million. The net increase is primarily



                                       46

  Table of Contents



attributable to the acquisition of SecuredTouch in June 2021 for $39.9 million
as compared to the acquisition of ShoCard in the first quarter of 2020 for $4.7
million. The remaining increase was primarily related to an increase in the
capitalization of internal-use software costs of $1.8 million in the six months
ended June 30, 2021 as compared to the six months ended June 30, 2020.

Financing Activities



Net cash used in financing activities was $35.3 million during the six months
ended June 30, 2021 whereas net cash provided by financing activities was $101.5
million during the six months ended June 30, 2020, representing a decrease of
$136.8 million. During the six months ended June 30, 2021, we repaid $110.0
million and drew down $80.0 million on our Revolving Credit Facility, resulting
in net cash outflows related to long-term debt of $30.0 million in the period.
This compares to cash inflows related to long-term debt of $97.8 million during
the six months ended June 30, 2020, due to the draw down of $97.8 million on our
Revolving Credit Facility in March 2020. The remaining decrease relates to a
decrease of $4.1 million in proceeds received from option exercises and an
increase of $4.5 million in payments for tax withholding on equity awards for
the six months ended June 30, 2021 as compared to June 30, 2020.



                           Indemnification Agreements

In the ordinary course of business, we enter into agreements of varying scope
and terms pursuant to which we agree to indemnify customers, vendors, lessors,
business partners and other parties with respect to certain matters, including,
but not limited to, losses arising out of the breach of such agreements,
services to be provided by us or from intellectual property infringement claims
made by third parties. In addition, we previously entered into indemnification
agreements with our directors and certain officers and employees that require
us, among other things, to indemnify them against certain liabilities that may
arise by reason of their status or service as directors, officers or employees.
No demands have been made upon us to provide indemnification under such
agreements and there are no claims that we are aware of that could have a
material effect on our condensed consolidated balance sheets, condensed
consolidated statements of operations and comprehensive loss, or condensed
consolidated statements of cash flows.



                         Off-Balance Sheet Arrangements

As of June 30, 2021, we did not have any relationships with unconsolidated
organizations or financial partnerships, such as structure finance or special
purpose entities, which would have been established for the purpose of
facilitating off-balance sheet arrangements or for other contractually narrow or
limited purposes.



                         Critical Accounting Estimates

The discussion and analysis of our financial condition and results of operations
are based upon our condensed consolidated financial statements, which have been
prepared in accordance with GAAP. The preparation of these financial statements
requires management to make estimates and judgments that affect the reported
amounts of assets and liabilities, revenue and expenses and related disclosures
of contingent assets and liabilities at the date of our financial statements. We
evaluate our estimates and assumptions on an ongoing basis. The estimates and
assumptions used by management are based on historical experience and other
factors, which are believed to be reasonable under the circumstances. Actual
results may differ from these estimates under different assumptions or
conditions, impacting our reported results of operations and financial
condition.

There have been no material changes to our critical accounting policies and estimates as compared to the critical accounting policies and estimates described in our Annual Report on Form 10-K for the year ended December 31, 2020. For more information, please refer to "Note 2-Summary of Significant Accounting Policies" to our condensed consolidated financial statements included in Part I, Item 1 of this Quarterly Report on Form 10-Q.



                                       47

  Table of Contents



                        Recent Accounting Pronouncements

For a description of our recently adopted accounting pronouncements and recently
issued accounting standards not yet adopted, see "Note 2-Summary of Significant
Accounting Policies-Recent Accounting Pronouncements" to our condensed
consolidated financial statements included in Part I, Item 1 of this Quarterly
Report on Form 10-Q.

© Edgar Online, source Glimpses