Pitney Bowes announced a joint partnership to help retail brands streamline their processes for merchandise returns. According to a recent survey of medium and large-size digital and omnichannel brands, online returns cost retailers an average of 21% of order value, with several brands reporting costs considerably higher. The new partnership between the post-purchase innovators will enable brands using both Narvar and Pitney Bowes to test and automate finding the right balance between convenience and cost in returns, and exchanges.

The joint offering by the companies brings a unique and seamless integration of capabilities to market, including: Pre-integrated technologies, onboarding, and support, available to all Narvar and Pitney Bowes Ecommerce clients; Label-less returns, nationwide home pickup services, fast refunds, and store credit processing for optimum consumer experience leveraging Narvar's market-leading post-purchase platform; Highly-configurable returns routing, transportation and processing services, built to fit the unique brand experience and cost goals of each merchant—leveraging Pitney Bowes innovative Designed Returns services. The partnership allows Pitney Bowes and Narvar clients the opportunity to adopt these new capabilities quickly ahead of the upcoming holiday peak season, with numerous joint clients already launched.