PJSC Sberbank : Sber closes deal to buy business communication app Jivo

Sber has announced the completion of a deal to purchase the Jivo communication platform (OOO Zhivoy Sait or JivoSite), with the bank acquiring 100% of the company. The platform founders will continue to work at Jivo - Timur Valishev as CEO and Nikolay Ivannikov as CTO.

Jivo is an omnichannel application for customer support and online sales, combining a website chat with a lead aggregation function, client communication via instant messengers, apps, social media, e-mails, calls and SMS, chat bots, and a built-in CRM in one app, as well as integration with all popular analytical systems, CMS, and CRM.

Jivo is already part of the Sber ecosystem, providing entrepreneurs with a convenient service for communicating with their audience, with new channels and functions appearing regularly. The Jivo widget appeared on developers.sber.ru (the SmartMarket platform) in early August - developers can use the widget to consult with operators. Plans include even further integration with Sber products and development of the Jivo service itself.

In June, Jivo announced its integration with Instagram through its official Messenger API. A partnership with SendPulse, the WhatsApp Business API provider, is expected soon. Jivo will also be launching a video calling feature in mid-August.

I would like to thank the world-class team at Jivo for promptly resolving all issues that arose during the integration process. Our mutual understanding has led to Jivo integrating seamlessly into our ecosystem in a matter of months. It is already creating enormous value for thousands of Sber corporate clients. A market leader, the Jivo communication platform is popular both in Russia and abroad. I believe that merging our efforts, technology, and capabilities will guarantee even greater prospects for the service and, of course, open up new horizons for the various companies of the Sber ecosystem.

Lev Khasis

First Deputy Chairman of the Executive Board, Sberbank

We are excited about the opportunities that the Sber ecosystem offers. We can now both strengthen integration with Sber products and continue to develop our service in Russia and worldwide. Working together, we have already launched integration with the SmartMarket platform, and there are a number of other important and useful business updates on the cards. I am sure that together we can achieve more than on our own.

Timur Valishev

Founder and CEO, Jivo

According to BuiltWith data (2021), Jivo covers over 50% of the Russian market and is ranked third in popularity worldwide. Jivo is installed on over 270,000 websites.