Poste Italiane S p A : Presentation of Results at March 31, 2021

POSTE ITALIANE

Q1-21 FINANCIAL RESULTS

ROME, MAY 12, 2021

CONTENTS

EXECUTIVE SUMMARY

BUSINESS REVIEW

APPENDIX

Financial Services

Payments & Mobile

Insurance

Services

Mail &

Parcel

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EXECUTIVE SUMMARY Q1-21

● SOLID FINANCIAL PERFORMANCE AS BUSINESS CONTINUES TO RECOVER

• POSITIVE COMMERCIAL TRENDS IN Q1-21 DESPITE EMERGENCY RELATED RESTRICTIONS & COSTS
• B2C VOLUMES DOUBLING YEAR ON YEAR
• TFA INFLOWS BOOSTED BY INSURANCE PRODUCTS
• STRONG GROWTH IN CARD PAYMENTS WITH INCREASING TRANSACTIONS
• STRATEGIC PILLAR FOR ITALY - STRONGER BRAND REPUTATION
• '2024 SUSTAIN & INNOVATE' EXECUTION WELL ON TRACK

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Q1-21 RESULTS

STRONG START ON DELIVERING 24SI STRATEGY

• m unless otherwise stated

	Q1-201	Q1-21	VAR.	VAR.
	(%)
REVENUES	2,671	2,933	+262	+9.8%

TOTAL COSTS

2,230

2,313

+82

+3.7%

EBIT

441

620

+180

+40.8%

NET PROFIT	306	447	+141	+46.0%

1. Excluding Nexive	4

24SI EXECUTION UPDATE - ON TRACK

Mail &	Financial
Parcel		Services

Insurance Services

Payments & Mobile

• E-commercefrom China boosted by JV with Sengi
• Integration with Nexive on track
• Newly automated hub (c.270k daily parcels)
• Logistic and IT expertise to support vaccinations (up to 37% of Italians)

• New "customer needs' model" to support advisors
• Tax credits purchase boosting financial products sale for retail and SME customers
• Remote advisory model implementation started with automated digital offer for postal savings

• Half of GWP now multiclass products
• New product integrating life and protection
• Modular offer showing tangible signs of growth

• 51% increase in e-commerce transactions supporting digital strategy
• Broadband commercial offer to be launched in May
• Wholesale telco contract to provide efficiencies from H2

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