PostNL N : 4Q2021 results analyst presentation

Accelerating our transformation

Q4 & FY 2021 Results

The Hague － 28 February 2022

Additional information

Additional information is available at www.postnl.nl. Elements of this presentation contain or may contain inside information within the meaning of article 7(1) of the EU Market Abuse Regulation.

Note that the numbers presented in this presentation (tables and result explanations) may not sum precisely to the totals provided and percentages may not precisely reflect the absolute figures due to rounding.

Note that FY 2020 numbers in this presentation have been restated due to a change in accounting policy related to IAS 38 (Configuration or customisation costs in a cloud computing arrangement); see our Annual Report 2021 for further details.

Warning about forward-looking statements

Some statements in this presentation are "forward-looking statements". By their nature, forward-looking statements involve risk and uncertainty because they relate to events and depend on circumstances that may occur in the future. These forward- looking statements involve known and unknown risks, uncertainties and other factors that are outside of our control and impossible to predict and may cause actual results to differ materially from any future results expressed or implied. These forward-looking statements are based on current expectations, estimates, forecasts, analyses and projections about the industries in which we operate and management's beliefs and assumptions about possible future events. You are cautioned not to put undue reliance on these forward-looking statements, which only speak as of the date of this presentation and are neither predictions nor guarantees of possible future events or circumstances. We do not undertake any obligation to release

publicly any revisions to these forward-looking statements to reflect events or circumstances after the date of this presentation or to reflect the occurrence of unanticipated events, except as may be required under applicable securities law.

Use of non-GAAP information

In presenting and discussing the PostNL Group operating results, management uses certain non-GAAP financial measures. These non-GAAP financial measures should not be viewed in isolation as alternatives to the equivalent IFRS measures and should be used in conjunction with the most directly comparable IFRS measures. Non-GAAP financial measures do not have standardised meaning under IFRS and therefore may not be comparable to similar measures presented by other issuers. The main non-GAAP key financial performance indicator is normalised EBIT. Normalised EBIT is derived from the IFRS-based performance measure operating income adjusted for the impact of project costs and incidentals.

Published by: PostNL NV Waldorpstraat 3 2521 CA The Hague The Netherlands

Additional information is available at postnl.nl	1

Accelerating our transformation

Q4 & FY 2021 Results

• Key takeaways 2021
• Progress on execution of strategy
• Performance 2021 and outlook 2022
• 1. Business performance
  2. Financial performance
  3. Outlook 2022
  4. Concluding remarks

2

Key takeaways 2021

3

Exceptional year, impacted by the pandemic

2021 key takeaways

• Recognising and rewarding efforts and hard work of our people, partners and retailers, which we supported with extra fees during the lockdown period
• Strong business performance Parcels and Mail in the Netherlands
• Very strong cash flow performance, further strengthening our already solid financial position
• Share buyback programme of €250m announced in January
• Continued focus on value creation for all stakeholders

4