Tata Power today inaugurated India's first ever fully Divyang (specially abled) managed Customer Relations Centre, a first among Indian power utilities at Nityanand Nagar, Ghatkopar (W), Mumbai.
The centre will be independently managed by a team of five specially-abled personnel. The initiative is a testament to Tata Power's vision to ensure the inclusion of a diverse workforce and empower persons with disabilities (PwDs) by enabling them with access to mainstream work opportunities.
Dr. Uday Khopkar, eminent Dermatologist & Pioneer Dermatopathologist inaugurated this Customer Relations Centre (CRC) in the presence of Dr. Nilesh Kane , Chief - Distribution (Mumbai Operations), After successfully operating 'All Women' CRCs in Mumbai, Tata Power has reinforced its efforts in building an inclusive workforce. Similar to its other customer service centres in states across the country, this centre will also offer a dedicated counter for senior citizens and specially abled customers. The employees at this centre will be able to service various customer requirements, such as new power supply applications, monthly bill payments, and other customer related services. They will also address customers' concerns and queries.
Mr. Sanjay Banga, President T & D, Tata Power said, 'Tata Power is happy to launch its fully Divyang managed Customer Relations Centre at Ghatkopar, a first among Indian power utilities. We believe this initiative will not only provide a seamless customer service experience, like our other centers, but also encourage the PwD community to come forward and shoulder the responsibility of ensuring customer delight.'
Tata Power is committed to support differently abled people and empower them by providing opportunities and a supportive working environment. Going forward, the company plans to establish more such Divyang powered Customer Relations Centres across the its distribution license area in Mumbai.
About Tata Power
Tata Power (NSE: TATAPOWER; BSE:500400) is one of India's largest integrated power companies and together with its subsidiaries and jointly controlled entities, has an installed / managed capacity of 14101 MW. The Company has a presence across the entire power value chain - generation of renewable as well as conventional power including hydro and thermal energy, transmission & distribution and trading.
The Company had developed the country's first Ultra Mega Power Project at Mundra (Gujarat) based on super-critical technology. With 5241 MW of clean energy generation from solar, wind, hydro, and waste heat recovery accounting for 37% of the overall portfolio, the company is a leader in clean energy generation.
It has successful public-private partnerships in generation, transmission & distribution in India viz: Powerlinks Transmission Ltd. with Power Grid Corporation of India Ltd. for evacuation of Power from Tala hydro plant in Bhutan to Delhi, Maithon Power Ltd. with Damodar Valley Corporation for a 1,050 MW Mega Power Project at Jharkhand.
Tata Power is currently serving more than 12 million consumers via its Discoms, under public-private partnership model viz Tata Power Delhi Distribution Ltd. with Government of Delhi in North Delhi, TP Northern Odisha Distribution Limited, TP Central Odisha Distribution Limited, TP Western Odisha Distribution Limited, and TP Southern Odisha Distribution Limited with Government of Odisha.
With a focus on sustainable and clean energy development, Tata Power is steering the transformation as an integrated solutions providers by looking at new business growth in distributed generation through rooftop solar and microgrids, storage solutions, EV charging infrastructure, ESCO, home automation & smart meters et al.
With its 107 years track record of technology advancements, project execution excellence, world-class safety processes, customer care and green initiatives, Tata Power is well poised for multi-fold growth and is committed to lighting up lives for generations to come.
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