This annual event is led by a consortium of nearly 150 electric, water, and natural gas utilities and their respective trade associations called Utilities United Against Scams (UUAS). Through its work and with the help of customer reporting, UUAS has helped successfully take out of operation nearly 12,000 toll-free numbers used by scammers against utility customers.
'Our primary concern is for the safety and well-being of our customers when we are notified someone's been contacted by a scammer. Unfortunately, utilities are seeing these attempts becoming more sophisticated,' said
Enlist the help of law enforcement: Customers who suspect they have been victims of fraud, or who feel threatened during contact with scammers, should report it to their local police department and contact their utility. LG&E, KU and ODP work year-round with local law enforcement agencies investigating these types of crimes.
Check with your utility if you're suspicious: Customers who receive a suspicious live phone call, email, text message, letter or in-person visit should contact their utility directly to verify official communications or in-person service visits. LG&E residential customers should call 502-589-1444 (outside
Track and save your utility's official contact channels: Keep on hand your utility's official phone numbers, website address and other contact channels. Scammers may attempt to 'spoof' - or mask over - a utility's phone number, call from a different phone number or ask the customer to 'press 1' to collect personal or payment information. Likewise, note down any phone numbers or other contact information provided by the scammer; this information is very important when reporting the scam to local law enforcement and your utility.
In-person appointments and services
LG&E, KU and ODP encourage customers to always obtain positive identification in the event someone appears at their door stating they are there on any company's behalf. The utilities' employees and contractors will always carry an authentic company ID badge that shows the LG&E, KU and ODP logos, the person's name and a color photograph.
Contact:
Tel: 502-627-4999
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