The reminder comes as the utilities prepare to bring their suspension of disconnects for residential customers, which has been in place for more than a year, to an end in June.
At the onset of the pandemic, in
'Throughout the pandemic we've been committed to working with our customers and have continued to extend the suspension of disconnects to ensure customers who need support have an opportunity to receive the full benefit of the local, state and federal assistance funds available to them,' said LG&E and KU Vice President of Customer Services
Customers with outstanding balances will begin receiving disconnection notices during the May billing cycle indicating that disconnections will resume in June.
Setting up a payment plan
Customers who are behind can set up a payment plan that best fits their situation and spreads out their past due balance over installments. Once a disconnection notice is received, customers can sign up for a payment plan through any of the following options: LG&E and KU mobile app - available in the
MyAccount - available through the LG&E and KU website, lge-ku.com
LG&E and KU automated phone system - press 1-2-2-1 at any time
Customers can also visit an LG&E and KU business office in person or speak to a Customer Care representative by phone.
Assistance funds
Financial assistance may be available to customers to help them catch up on their monthly bill with the help of community assistance programs. Resources and available programs can be found on our website at lge-ku.com/assistance-programs or by visiting: Healthy at Home Utility Relief: teamkyhherf.ky.gov
Louisville Ministries: louisvilleministries.org
Community Action Kentucky: capky.org/network
Contact:
Tel: 502-627-4999
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