To enhance your future travel experience with Garuda Indonesia, we are currently upgrading our reservation system on the 29th June 21.00 , lasting until the 30th June 11.00. It's not only renewing the traditional reservation (ticketing center, travel agent, and call center) but also the digital reservation through Internet Booking Engine.

With this upgrading reservation system we are preparing:

  • Faster service for optimal time savings.
  • Allowing you to fly anywhere with Garuda Indonesia airline's partners across the globe.
  • Your data is securely saved within the PSS to make an effortless journey.

Our new Internet Booking Engine understands your needs to travel anywhere around the globe smoothly. Experience our new Internet Booking Engine and all its new features on the 30th July 2013 midafternoon at our website.

  • Advance trip & search type
  • Various family fare concept
  • One click itinerary
  • More passengers allowed until 9 pax combinations of adults, children and infants.
  • We made your payment more convenience
  • Easy transaction with more than 15 available currencies
  • We understand your language more
  • Your membership is valuable

To minimize any possible impact during this transformation, if you are travelling with Garuda Indonesia between 29 June - 1 July 2013, please note the following:

  • Please arrive at the airport two hours prior to your departure.
  • Special service request such as special meals, seat or assistance request must be made by 28th June 2013.
  • Ensure you bring a copy of your printed booking or electronic ticket.
  • You will be unable to make any new bookings or make changes to your existing bookings while upgrade time(29 June 21.00 - 30 June 11.00Jakarta time)- neither in our sales offices nor at our online systems. Online booking system facility will be closed earlier on 29 June 16.00 - 30 June 11.00 (Jakarta time).

FAQ
*All timings indicated in this document are in JAKARTA (WIB) local time, UTC +7

When is the system upgrade taking place?
Garuda Indonesia system upgrade will be taking place on Saturday, June 29 21.00 WIB until Sunday, June 30, 2013 11.00 WIB.

Can I make a new reservation or change my booking during the system upgrade?

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