Q & M Dental Singapore : Annual Reports And Related Documents

Q & M Dental Group (Singapore) Limited

Strength

Amidst

Adversity

ANNUAL REPORT 2020

STRENGTH AMIDST ADVERSITY

Amidst the unprecedented disruptions and uncertainties posed by the COVID-19 pandemic, Q & M Dental Group proved its mettle by weathering the global public health crisis, remaining resilient and adaptive, and even developing a new revenue stream in the new normal.

CONTENTS

Corporate Philosophy, Vision and Mission	01
Corporate Profile	02
Regional Footprint	03
Message to Shareholders	06
Board of Directors	08
Executive Officers	11
FY2020 Key Figures	12
Operations Review	13
Financial Review	15
Corporate Social Responsibility	19
Corporate Information	20
Financial Contents	21

CORPORATE PHILOSOPHY, VISION AND MISSION

Central to our corporate vision of being the leading private dental healthcare group in the region, Q & M subscribes to the Confucian philosophy of 修身齐家治国平天下 from which it derives its corporate values and mission.

Confucius teaches that the role of the individual - the sincerity of one's heart, desires, and motivation for knowledge, forms the basis of achieving enduring peace in the world. Once the individual embodies sincerity in all aspects of his life, to cultivate goodness and reject evil, he will then be able to align his family and home with these values. When the home is in order, the country and the world will also be in harmony and peace.

Similarly, Q & M, as a Group, will continue to thrive as long as each individual within the Group strives for knowledge, continual improvement, and excellence, allowing one to achieve order in every aspect of their work and lives. Through teamwork, each business unit and division aligns with the corporate objectives, to form a united Q & M family. Likewise, the Q & M group aligns its corporate and stakeholders' interests, to achieve greater peace, harmony, and well-being for all. For instance, the way our dental professionals practice in an ethical manner, how each protocol or treatment plan benefits our patients (修身); how doctors and support staff relate to one another with mutual respect are all governed by this philosophy (齐家). Only then, can we work together as a team (治国) to serve our patients (平天下). Together, we build the Q & M brand which is synonymous with quality, excellence, and value.

OUR VALUES

修身 Improving oneself

1. 舍得 Always giving and not expecting anything in return
2. 舍忠 Being loyal to all patients, colleagues, and the Company
3. 舍心 Giving wholeheartedly to patients, colleagues, and the Company
4. 舍礼 Showing mutual respect to all and adhering to the Company's Vision, Mission & Values
5. 舍仪 Being professional and positive
6. 舍廉 Being ethical and doing the right thing

齐家

Unity and alignment of the Q & M family

治国

Corporate and stakeholders' interests are aligned - the Q & M family complies with the rules and regulations set out by the relevant authorities as well as Q & M's internal protocols

OUR MISSION

Ethics

Accessibility

Sustainability

平天下

•	Everyone is well-treated, including patients,
	doctors, nurses, management and
	shareholders	Excellence
•	Peace and harmony

ANNUAL REPORT 2020 1

CORPORATE PROFILE

Q & M Dental Group (Singapore) Limited ("Q & M" or together with its subsidiaries, the "Group") (SGX: QC7.SI) is a leading private dental healthcare group in Asia.

The Group owns the largest network of private dental outlets in Singapore, operating 85 dental outlets across the country. Underpinned by about 230 experienced dentists and more than 350 supporting staff, the Group sees an average of 40,000 patient visits a month in Singapore. The Group also operates 5 medical clinics and a dental supplies and equipment distribution company.

Outside of Singapore, the Group has 37 dental clinics and a dental supplies and equipment distribution company in Malaysia, as well as a dental clinic in the People's Republic of China ("PRC"). Q & M is also the substantial shareholder of Aoxin Q & M Dental Group Limited, a dental Group listed on the Catalist board of the Singapore Exchange, which operates dental clinics and hospitals primarily in the North-eastern region of the PRC. The Group aims to expand its operations geographically and vertically through the value chain in Malaysia, the PRC and within ASEAN.

In 2018, the Group made inroads into the development of advanced technology in healthcare with the establishment of EM2AI Pte. Ltd. ("EM2AI", formerly known as Q & M Dental AI Pte. Ltd.). EM2AI focuses on developing AI-powered solutions in diagnosis and treatment planning.

In 2019, the Group expanded into dental postgraduate education with the establishment of the Q & M College of Dentistry. It offers Singapore's first private postgraduate diploma programme in clinical dentistry.

In 2020, the Group also expanded into the medical laboratories and research industry with the incorporation of Acumen Diagnostics Pte. Ltd. ("Acumen"). Acumen currently focuses on the manufacture, sale and distribution of COVID-19 diagnostic test kits, as well as COVID-19 testing.

The Group was listed on the Mainboard of the Singapore Exchange Securities Trading Limited ("SGX-ST") on 26 November 2009. For further information on the Group, please visit www.QandMDental.com.sg.

2 Q & M DENTAL GROUP (SINGAPORE) LIMITED

REGIONAL FOOTPRINT

(AS AT 31 DECEMBER 2020)

NUMBER OF CLINICS		MANUFACTURING OF DENTAL		COVID-19
			MATERIALS / DISTRIBUTION OF		TESTING
Singapore	China
	DENTAL EQUIPMENT AND SUPPLIES		LABORATORY
Dental: 83	Dental: 1
Medical: 5			Singapore 2		Singapore 1
Dental College: 1	Malaysia
	Malaysia 1
	Dental: 34

LIST OF SERVICES

DENTAL	MEDICAL	Extensive Medical Check-Ups:
•	Aesthetic/Cosmetic Dentistry	General Health Services:	•	Pre-education/Extracurricular Activity
•	CAD CAM Digital Dentistry	•	Adult and Children Consultation		Certification
•	Children Dentistry	•	Chronic Disease Management	•	Pre-employment Checks
•	Consultations	•	Men's Health
•	Crowns and Bridges	•	Skin Care	Minor Procedures:
•	Dental X-rays
		•	Ear Syringing
•	Dentures	Preventive Care:	• Removal of Foreign Material
•	Extractions	•	Cervical PAP Smear	•	Removal of Warts
•	General Dentistry	•	Family Planning	•	Suturing
•	Geriatric Dentistry	•	General Health Screening	• Wound Care and Dressing
•	Gum Disease and Surgery	•	Pre-Marital Health Screening
•	Implant Dentistry	•	Smoking Cessation	COVID-19
•	Mouth Guards	•	Weight Loss Management	•	Swabbing
•	Oral Surgery			•	Pre-departure testing
•	Orthodontics (Braces)	Vaccinations:	•	Laboratory testing
•	Cervical Cancer	• Sale of test kits
•	Root Canal Treatment
•	Chicken Pox
•	Scaling and Polishing
•	Childhood Vaccinations
•	Sensitive Teeth
•	Hepatitis Profiling and Vaccinations
•	Teeth Grinding (Bruxism)
•	Influenza
•	Teeth Whitening
• Travel Advice and Vaccinations
• Tooth-Coloured Fillings
•	Wisdom Tooth Surgery

CHINA

Shenyang

Panjin

Gaizhou

Shanghai

MALAYSIA

SINGAPORE

ANNUAL REPORT 2020 3