The 'Fly Well' program brings together a number of temporary measures already in use by the
Rolling out from 12 June, the key measures at each point of the journey will be:
Pre-flight
Information sent to all customers before they fly, so they know what to expect.
Contactless check-in (via online/app) and self-serve bag drop strongly encouraged, including use of Q Bag Tags.
Hand sanitising stations at departure gates.
Temporary changes to
Working with airports on other safeguards in the terminal, including regular disinfection of security screening points and installing hygiene screens at airline customer service desks, wherever practical.
On board
Masks provided to all passengers on each flight - while not mandatory from a safety point of view, they are recommended to be worn in the interests of everyone's peace-of-mind.
Enhanced cleaning of aircraft with a disinfectant effective against Coronaviruses, with a focus on high contact areas - seats, seatbelts, overhead lockers, air vents and toilets.
Sanitising wipes given to all passengers to wipe down seat belts, trays and armrests themselves, if preferred.
Simplified service and catering to minimise touchpoints for crew and passengers.
Passengers asked to limit movement around cabin, once seated.
Sequenced boarding and disembarkation to minimise crowding.
In addition, the air conditioning systems of all
All airline employees are required to follow strict personal hygiene protocols, for the benefit of themselves and others.
All passengers are encouraged to download the Australian Government's COVIDSafe app as part of improving the ability of health authorities to contain the spread of Coronavirus. In-line with public health advice, anyone with cold and flu like symptoms should stay at home.
COMMENTS
'From the early rescue flights we operated right into
'We're relying on the cooperation of passengers to help make these changes work for everyone's benefit, and we thank them in advance for that. Given the great job Australians have done at flattening the curve, we're confident they'll respond positively to these temporary changes to how we fly.
'We'll continue to work with government and monitor the rollout of these measures closely, which are designed with safety in mind and help people feel comfortable given the new norms that have emerged in response to the Coronavirus crisis,' added
'Social distancing on an aircraft isn't practical the way it is on the ground, and given the low transmission risk on board, we don't believe it's necessary in order to be safe. The extra measures we're putting place will reduce the risk even further,' added
The Fly Well program will be reviewed after its first month of operation and shaped by customer feedback and medical advice.
IMPROVED FLEXIBILITY FOR CUSTOMERS
Customer research shows 98 per cent of frequent flyers are planning their next trip once restrictions lift. To help improve flexibility as travel restrictions are steadily adjusted,
Domestic : Customers can book any
International flight credit extension: Further flexibility has been introduced for international bookings (excluding Trans-Tasman). Customers with an existing
If a flight is cancelled by us, customers will be rebooked on the next available flight at no additional cost. Alternatively, customers can choose a flight credit or a refund.
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