Quadien announced a significant upgrade to Quadient® Impress, a software-as-a-service (SaaS) multi-channel document delivery and automation solution for small and medium businesses (SMBs). The solution now offers delivery channel preference management capabilities. Quadient continuously invests to provide companies with an advanced, single cloud-based solution combining the benefits of automation and intelligent communication while simplifying their workflows. Quadient Impress is part of Quadient’s cloud-based software suite of Intelligent Communication Automation solutions, that are bringing together customer communications management (CCM), document automation, accounts receivable (AR), accounts payable (AP) and customer journey mapping (CJM). Addressing the growing demand for digital delivery of customer communications, Quadient Impress now empowers businesses to easily prompt their customers to choose their preferred delivery channel, such as email, print/mail or a secure branded portal. Once the selection is made, Impress intelligently manages their preferences for all future communications. Additionally, digital documents are automatically stored for easy retrieval, and the added convenience of a user-friendly dashboard that tracks both print and digital communications ensures important touchpoints reach their intended recipients, in the right format. With these new features combined, SMBs can effectively manage the transition to digital with a customer document delivery preference engine that migrates their customers to electronic communications using built-in digital adoption campaigns. And offering eco-friendly delivery channels promotes a positive corporate image with respect to sustainability.