R1 RCM Inc. announced that American Physician Partners (APP), a recognized leader in emergency medicine, hospital medicine and intensive care management services, with more than 150 hospital and system partnerships, has extended its revenue cycle management (RCM) partnership with R1 until 2031. Seeking to streamline operations and drive performance improvement at scale, APP selected R1 as a revenue cycle partner in 2019. After achieving immediate value from R1?s technology-driven operating model and industry expertise, APP determined R1 to be the right partner to support its long-term growth objectives and transitioned all of the revenue cycle work previously managed by three national RCM providers to R1, the largest independent, end-to-end RCM provider in hospital-based medicine. Recognized as Best in KLAS? for Ambulatory RCM Services in the 2021 Best in KLAS: Software and Services Report, R1?s end-to-end revenue cycle model hardwires best practices and processes into its proprietary technology platform while leveraging intelligent automation, advanced data analytics and technical expertise to streamline workflows, improve efficiencies and drive superior outcomes. R1 utilized its expertise to re-design APP?s patient financial experience, implementing mobile functionality, predictive outreach solutions and a proprietary emergency medicine billing system. Deployment of proprietary automation within R1?s built-for-purpose Emergency Department billing system, which now performs more than 20% of all back-office tasks, and the addition of best-in-class enterprise eligibility systems, also contributed to APP?s modernized operation. R1 has substantially improved APP?s private pay collections and overall collections per visit within the first year, while reducing customer service wait times to less than 30 seconds. Additionally, as a strategic partner, R1 has supported APP?s success in navigating reimbursement changes related to the CARES act and is co-leading APP?s effort on No Surprises Act readiness.