4th quarter & FY 2019 results.

FY 2019: record high FCF and cash dividend, EBITA margin protected.

Jacques van den Broek, CEO

Henry Schirmer, CFO

Randstad N.V.

11 February 2020

disclaimer.

Certain statements in this document concern prognoses about the future financial condition, risks, investment plans and the results of operations of Randstad N.V. and its operating companies, as well as certain plans and objectives. Obviously, such prognoses involve risks and a degree of uncertainty, since they concern future events and depend on circumstances that will apply then. Many factors may contribute to the actual results and developments differing from the prognoses made in this document. These factors include, but are not limited to, general economic conditions, a shortage on the job market, changes in the demand for personnel (including flexible personnel), achievement of cost savings, changes in the

business mix, changes in legislation (particularly in relation to employment, Staffing and tax laws), the role of industry regulators, future currency and interest fluctuations, our ability to identify relevant risks and mitigate their impact, the availability of credit on financially acceptable terms, the successful completion of company acquisitions and their subsequent integration, successful disposals of companies, and the rate of technological developments. These prognoses therefore apply only on the date on which this document was compiled. The quarterly results as presented in the press release are unaudited.

© Randstad 2020

2

definitions.

EBITA:operating profit before amortization and impairment acquisition-related intangible assets and goodwill, integration costs and one-offs.

organic growthis measured excluding the impact of currency effects, acquisitions, disposals and reclassifications.

diluted EPSis measured before amortization and impairment acquisition-related intangible assets and goodwill, integration costs and one-offs.

© Randstad 2020

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agenda.

performance

5

financial results & outlook

12

Q&A

18

appendices

19

© Randstad 2020

4

performance

moving forward.

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5

Q4 and FY 2019:performing today, preparing for tomorrow.

FY 2019

Q4 key financials*

growth drivers

achievements

resilient portfolio paying off

organic growth -2.8%

ROW up 9%

EBITA margin protection

gross margin +20bp YoY

successful digital progress

record high FCF: € 915m

EBITA € 292m, 4.9% margin

leading enterprise strategy

  • all figures include IFRS 16, unless explicitly stated otherwise.

© Randstad 2020

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north america

france

industrial slowdown, profs growing.

ahead of market at strong margins.

  • revenue down 2% (Q3: down 1%)
    • perm down 1% (Q3: +4%)
  • US Staffing & Inhouse revenue down 5% (Q3: down 4%)
  • US Professionals revenue up 1% (Q3: +2%)
  • Canada revenue up 1% (Q3: +3%)
  • EBITA margin at 6.0% vs. 6.5% LY
  • revenue up 1% (Q3: down 1%)
    • perm up 4% (Q3: +4%)
  • Staffing & Inhouse down 2% (Q3: down 4%)
  • Professionals up 10% (Q3: +9%)
  • EBITA margin at 6.6% vs. 5.9% LY

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the netherlands

germany

sound margin in challenging conditions.

industrial weakness persists.

  • revenue down 10% (Q3: down 5%)
    • perm down 5% (Q3: down 18%)
  • Staffing & Inhouse down 11% (Q3: down 6%)
  • Professionals up 1% (Q3: +3%)
  • EBITA margin at 6.4% vs. 5.9% LY
  • revenue down 15% (Q3: down 14%)
  • Staffing & Inhouse down 16% (Q3: down 17%)
  • Professionals down 12% (Q3: down 6%)
  • EBITA margin at 1.4% vs. 3.9% LY

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belgium

robust profitability.

  • revenue down 3% (Q3: down 4%)
    • impacted by automotive weakness
    • Professionals up 10%
  • EBITA margin at 6.4% vs. 5.7% LY
    • diversified portfolio paying off

italy

ahead of market.

  • revenue down 1% (Q3: down 2%)
    • market outperformance
    • sound perm growth at 20% (Q3: +21%)
  • EBITA margin at 6.7% vs. 6.8% LY

© Randstad 2020

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iberia

back to revenue growth.

  • spain revenue up 4% (Q3: +1%)
    • strong pricing discipline
  • portugal revenue down 6% (Q3: down 8%)
  • EBITA margin at 5.9% vs. 6.1% LY

other european countries mixed trends.

  • UK revenue down 2% (Q3: down 2%)
  • nordics down 7% (Q3: down 7%)
  • switzerland down 1% (Q3: stable)
  • poland up 3% (Q3: down 7%)
  • EBITA margin at 2.3% vs. 3.4% LY

© Randstad 2020 | 10

rest of the world

sound growth continues.

  • japan growth up 7% (Q3: +8%)
  • australia & new zealand up 3% (Q3: down 1%)
  • china up 24% (Q3: +5%)
  • latin america up 23% (Q3: +21%)
  • EBITA margin at 3.8% vs. 4.8% LY

global businesses improved profitability.

  • global businesses down 4% (Q3: down 1%)
  • monster stable revenue decline versus Q3
    • progress on new technology platforms
  • sourceright down 1% (Q3: up 6%)
    • impacted by client uncertainty
    • RPO growth +2%, strong pipeline
  • EBITA margin at 4.1% vs. 3.6% LY

© Randstad 2020 11

financial results

& outlook.

© Randstad 2020 12

Q4 2019solid performance in uncertain conditions.

Q4 performance

€ million

Q4 '19

Q4 '18

% org.

revenue

5,995

6,101

(3)%

gross profit

1,201

1,207

(2)%

gross margin

20.0%

19.8%

operating expenses*

909

891

1%

opex %

15.2%

14.6%

EBITA*

292

316

(10)%

EBITA margin*

4.9%

5.2%

integration costs & one-offs

-/-38

-/-27

amortization & impairment

-/-24

-/-127

net finance income/(costs)

-/-12

-/- 5

tax

-/-52

38

reported net income**

167

197

(15)%

adjusted net income

209

233

(10)%

* before integration costs & one-offs.

** including share of profit of associates.

Q4 key financials

  • organic revenue down 2.8%
  • EBITA margin 4.9% (Q4 2018: 5.2%)
  • balanced opex steering

© Randstad 2020 13

Q4 2019continued sound pricing drives gross margin.

Q4 highlights

Q4 gross margin development YoY

temp margin impact +40bp

perm fees declined 5% YoY, no impact on gross margin

HRS/other impact -20bp

© Randstad 2020 14

balanced cost management in Q4 and FY 2019.

Q4 sequential opex bridge

Q4 cost management

organic opex up 1% YoY, personnel expenses -2% YoY

selective investments in growth areas, digital/IT spend up

cost optimization program of € 120m in progress

© Randstad 2020 15

record high FCF generation in FY 2019.

improved FY free cash flow YoY

  • Q4 FCF € 424m (vs. € 442m in Q4 2018)
  • strong working capital inflow, confirming the counter cyclical nature
  • DSO 53.5, down 0.4 days vs. Q4 2018

strong balance sheet

  • net debt € 1,377m (down € 263m vs. LY) including lease liabilities (IFRS 16)
  • leverage ratio pre IFRS 16: 0.7 (Q4 2018: 0.8)
  • dividend proposal of € 4.32 per share, including a special dividend of € 2.23

© Randstad 2020 16

conclusion and outlook:navigating through uncertain times.

conclusion and outlook

  • market share gains and EBITA margin protected
  • record high FCF and cash dividend
  • strategy progressing well

January 2020 trend slightly below Q4

NAM

FR

NL

GER

BEL

IBE

IT

RoE

low single-digit growth/decline

RoW

mid single-digit growth/decline

GLO

high single or double-digit growth/decline

© Randstad 2020 17

questions

answers.

© Randstad 2020 | 18

randstad.

© Randstad 2020 19

outlets by region.

end of period

Q4 2019

Q3 2019

Q2 2019

Q1 2019

Q4 2018

North America

1,153

1,152

1,123

1,138

1,142

France

640

635

631

628

625

the Netherlands

653

661

656

660

658

Germany

582

577

580

589

601

Belgium & Luxembourg

327

334

333

329

326

Italy

259

259

262

264

265

Iberia

382

376

375

377

371

Other European countries

482

478

472

450

430

Rest of the world

244

246

244

239

241

Global businesses

139

138

131

127

134

total

4,861

4,856

4,807

4,801

4,793

© Randstad 2020 20

corporate staff by region.

average

Q4 2019

Q3 2019

Q2 2019

Q1 2019

Q4 2018

North America

5,830

5,660

5,600

5,680

5,840

France

4,690

4,640

4,580

4,540

4,540

the Netherlands

4,090

4,180

4,240

4,270

4,370

Germany

2,640

2,680

2,870

2,880

3,080

Belgium & Luxembourg

2,040

2,120

2,090

2,050

2,130

Italy

2,240

2,240

2,250

2,240

2,270

Iberia

2,140

2,170

2,180

2,200

2,220

Other European countries

3,710

3,730

3,700

3,710

3,780

Rest of the world

6,080

5,830

5,660

5,540

5,420

Corporate

260

250

240

250

250

Global businesses

4,650

4,750

4,830

4,910

5,010

total

38,370

38,250

38,240

38,270

38,910

© Randstad 2020 21

staffing employees by region.

average

Q4 2019

Q4 2018

North America

97,900

105,100

France

84,800

87,800

the Netherlands

75,200

85,400

Germany

37,800

43,600

Belgium & Luxembourg

46,500

49,700

Italy

53,800

54,900

Iberia

65,400

67,700

Other European countries

61,800

65,900

Rest of the world

120,800

112,100

Global businesses

11,600

12,500

total

655,600

684,700

© Randstad 2020 22

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Randstad Holding NV published this content on 11 February 2020 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 11 February 2020 08:12:08 UTC