Red Hat, Inc. announced that leading Mutua Madrileña, has used Event-Driven Ansible in Red Hat Ansible Automation Platform as part of its automation strategy. The solution manages more than 60 diverse systems and platforms, and helps the company?s IT team respond more quickly to real-time IT events, leading to a 50% reduction in IT incidents. Mutua Madrileña services range from automobile, home, health and life insurance, to savings and investments, and is the leader in general insurance (Non-Life) in Spain, its main market, with an international presence in Chile and Colombia.

As a result of its significant growth and diversification of activities in recent decades, Mutua Madrileña has expanded from having 28 platforms to more than 60. Managing these complex IT environments became time-consuming ? from design and deployment, to monitoring and audits, to downtime and security vulnerabilities.

Without central visibility of the IT estate, it took up to two hours to identify the root cause of basic incidents. As a result, the middleware team began looking for a solution to improve efficiency, user satisfaction and reduce management and operations costs. Additionally, to get better visibility across its varied environments, the IT team also upgraded from basic monitoring to intelligent observability with Dynatrace.

This helped the team to proactively identify unusual patterns and issues in their environment before triggering Event-Driven Ansible to resolve the incident. Event-Driven Ansible enables Mutua Madrileña to respond quickly to real-time events, making operations more agile and efficient. Intelligent observability combined with event-driven automation have improved resolution times and reduced downtime for the middleware team, who also now gains deeper insights into where to focus for continuous improvement.

Following these results, Mutua Madrileña is now evaluating how to maximize the potential of automation, embedding it into all the company's systems and launching new services with automation and observability as standard. While this project started as a middleware team using automation to solve a specific need, the IT organization has evaluated many processes that could benefit from it, including a self-service catalog to allow other departments to operate platforms in a controlled and audited way. Mutua Madrileña is also launching an initiative to expand its observability and self-healing methodology so other departments and platforms can also benefit from the experience of the middleware team.