Management's Discussion and Analysis of Financial Condition and Results of
Operations (MD&A) is designed to provide a reader of our financial statements
with a narrative from the perspective of our management on our financial
condition, results of operations, liquidity and certain other factors that may
affect our future results.
BUSINESS DESCRIPTION
Regis Corporation (RGS) franchises, owns and operates beauty salons. As of
June 30, 2020, the Company franchised, owned or held ownership interests in
6,923 worldwide locations. Our locations consisted of 6,841 system-wide North
American and International salons, and in 82 locations we maintain a
non-controlling ownership interest less than 100 percent. Each of the Company's
salon concepts generally offer similar salon products and services. As of
June 30, 2020, we had approximately 9,000 corporate employees worldwide. See
discussion within Part I, Item 1.
In October 2017, the Company sold substantially all of its mall-based salon
business in North America, representing 858 company-owned salons, and
substantially all of its International segment, representing approximately 250
company-owned salons, to TBG. In the second quarter of fiscal year 2020, TBG
transferred 207 of its North American salons to the Company. See Note 3 to the
Consolidated Financial Statements in Part II, Item 8, of this Form 10-K, as the
results of operations for the mall-based business and International segment are
accounted for as a discontinued operation for all periods presented.
In January 2018, the Company closed 597 non-performing company-owned SmartStyle
salons. The 597 non-performing salons generated negative cash flow of
approximately $15 million during the twelve months ended September 30, 2017. The
action delivers on the Company's commitment to restructure its salon portfolio
to improve shareholder value and position the Company for long-term growth. A
summary of costs associated with the SmartStyle salon restructuring for fiscal
year 2018 is as follows:
                                                             Financial Line Item                    Fiscal Year 2018
                                                                                                      (Dollars in
                                                                                                       thousands)
Inventory reserves                                             Cost of Service                     $           656
Inventory reserves                                             Cost of Product                                 586
Severance                                                 General and administrative                           897
Long-lived fixed asset impairment                       Depreciation and amortization                        5,460
Asset retirement obligation                             Depreciation and amortization                        7,680
Lease termination and other related closure costs                    Rent                                   27,290
Deferred rent                                                        Rent                                   (3,291)
Total                                                                                              $        39,278


                                       30

--------------------------------------------------------------------------------

Table of Contents



In addition, the Company recorded approximately $1.9 million of other related
costs to the SmartStyle restructuring, primarily warehouse related costs.
Substantially all related costs associated with the SmartStyle salon
restructuring requiring cash outflow were complete as of June 30, 2018.
As part of the Company's strategic transition to a fully-franchised model, the
Company is selling salons to franchisees. The impact of these transactions are
as follows:
                                                                      Fiscal Years                                                                Increase (Decrease)
                                                        2020              2019              2018               2020              2019

                                                                                   (Dollars in thousands)
Salons sold to franchisees (1)                          1,475                  767          1,582                708              (815)
Cash proceeds received                              $  91,616          $ 

94,787 $ 11,582 $ (3,171) $ 83,205



Gain on sale of venditions, excluding
goodwill derecognition                              $  49,660          $ 

69,973 $ 4,140 $ (20,313) $ 65,833 Non-cash goodwill derecognition

                       (76,966)          (67,055)           (3,899)            (9,911)          (63,156)
(Loss) gain from sale of salon assets to
franchisees, net                                    $ (27,306)         $  

2,918 $ 241 $ (30,224) $ 2,677

____________________________________________________________________________

(1) Fiscal year 2018 includes the mall salons transferred to The Beautiful Group for no proceeds.



RESULTS OF OPERATIONS
The Company reports its operations in two operating segments: Franchise salons
and Company-owned salons, effective October 2017. The Company's operating
segments are its reportable operating segments. Prior to this change, the
Company had four operating segments: North American Value, North American
Premium, North American Franchise and International.
Beginning with the period ended September 30, 2017, the mall-based business and
International segment were accounted for as discontinued operations for all
periods presented. Discontinued operations are discussed at the end of this
section. See Note 3 to the Consolidated Financial Statements in Part II, Item 8,
of this Form 10-K for further discussion on this transaction.
The Company realigned its field leadership team beginning in the first quarter
of fiscal year 2018. An outcome of this reorganization is that the costs
associated with senior district leaders were moved out of cost of goods sold and
site operating expense and into G&A. This change affected one month of
comparability during the fiscal year ended June 30, 2018. The estimated impact
of the field reorganization (decreased) increased Cost of Service, Site
Operating expense and General and Administrative expense by $(2.4), $(0.4) and
$2.8 million, respectively, for fiscal year 2018. This expense classification
does not have a financial impact on the Company's reported operating loss,
reported net (loss) income or cash flows from operations.
COVID-19 Impact:
During the second half of fiscal year 2020, the global coronavirus pandemic
(COVID-19) had an adverse impact on our operations, including the closure of all
company-owned salons and almost all franchise locations from March 2020 due to
government mandates. Salons continued to be closed until April 23, 2020 when
franchise salons began re-opening slowly, as government, state and local
restrictions eased. As of June 30, 2020, approximately 87% of franchise salons
were open. Company-owned salons were closed through May 21, 2020 and are
gradually re-opening. As of June 30, 2020, approximately 54% of company-owned
salons were open. As salons re-open, the Company is taking additional measures
across its portfolio of franchise and company-owned salons to facilitate
customer and employee safety. As a result, COVID-19 has and will continue to
negatively affect revenue and profitability. To offset the loss of revenue, in
April 2020, we implemented a furlough program for a majority of the workforce
across the corporate office, field support, and distribution centers; and
reductions in the pay for executives and other working employees. The furlough
program was in effect for the majority of the fiscal fourth quarter. Despite
actions taken to resume business operations, COVID-19, and the volatile regional
and global economic conditions stemming from the pandemic, as well as reactions
to future pandemics or resurgences of COVID-19, could potentially prolong and
intensify the impact of the global crisis on our business.
The economic disruption due to COVID-19 was determined to be a triggering event
and as a result, management assessed its long-term assets, including long-lived
salon assets, right of use assets, goodwill and other intangibles for
impairment. See Note 1 to the Consolidated Financial Statements in Part II, Item
8, of this Form 10-K for further discussion on the pandemic.

                                       31

--------------------------------------------------------------------------------

Table of Contents



System-wide results
As we transition to an asset-light franchise platform, our results will be more
impacted by our system-wide sales, which include sales by all points of
distribution, whether owned by the Company or our franchisees. While we do not
record sales by franchisees as revenue, and such sales are not included in our
Consolidated Financial Statements, we believe that this operating measure is
important in obtaining an understanding of our financial performance. We believe
system-wide sales information aids in understanding how we derive royalty
revenue and in evaluating performance.

System-wide same-store sales (1) by concept are detailed in the table below:
                                                                 Fiscal Years
                                                         2020          2019        2018
           SmartStyle                                     (5.5) %      1.0  %     (0.2) %
           Supercuts                                      (4.2)       (0.2)        1.9
           Signature Style                                (3.7)       (0.8)        0.5
           Total, excluding TBG mall-locations                N/A     (0.1)           N/A
           TBG mall-locations                                 N/A     (4.5)           N/A
           Total                                          (4.4) %     (0.5) %      0.9  %

____________________________________________________________________________


(1)System-wide same-store sales are calculated as the total change in sales for
system-wide franchise and company-owned locations for more than one year
(including TBG mall locations in 2019) that were open on a specific day of the
week during the current period and the corresponding prior period. TBG salons
were not a franchise locations in 2018 or 2020 so they are by definition
excluded from same-store sales in 2018 and 2020. Year-to-date system-wide
same-store sales are the sum of the system-wide same-store sales computed on a
daily basis. Franchise salons that do not report daily sales are excluded from
same-store sales. Locations relocated within a one-mile radius are included in
same-store sales as they are considered to have been open in the prior period.
System-wide same-store sales are calculated in local currencies to remove
foreign currency fluctuations from the calculation.

                                       32

--------------------------------------------------------------------------------

Table of Contents



Consolidated Results of Operations
The following table sets forth, for the periods indicated, certain information
derived from our Consolidated Statement of Operations. The percentages are
computed as a percent of total revenues, except as otherwise indicated.
                                                                                                    Fiscal Years
                                          2020             2019             2018              2020              2019               2018              2020             2019

                                                  (Dollars in millions)                                                                   % of Total Revenues (1)                                Basis Point (Decrease) Increase
Service revenues                       $ 331.5          $ 749.7          $ 899.3               49.5  %           70.1  %            72.8  %         (2,060)           (270)
Product revenues                         137.6            225.6            258.7               20.5              21.1               20.9               (60)             20
Franchise royalties and fees              73.4             93.8             77.4               11.0               8.8                6.3               220             250
Franchise rental income                  127.2                -                -               19.0                 -                  -                  N/A             N/A

Cost of service (2)                      222.3            452.8            530.6               67.1              60.4               59.0               670             140
Cost of product (2)                       84.7            128.8            140.6               61.6              57.1               54.3               450             280
Site operating expenses                   71.5            141.0            154.1               10.7              13.2               12.5              (250)             70
General and administrative               131.0            177.0            174.0               19.6              16.6               14.1               300             250
Rent                                      76.4            131.8            183.1               11.4              12.3               14.8               (90)           (250)
Franchise rent expense                   127.2                -                -               19.0                 -                  -                  N/A             N/A
Depreciation and amortization             37.0             37.8             58.2                5.5               3.5                4.7               200            (120)
Long-lived asset impairment               22.6                -                -                3.4                 -                  -                  N/A             N/A
TBG restructuring                          2.3             21.8                -                0.3               2.0                  -              (170)            200
Goodwill impairment                       40.2                -                -                6.0                 -                  -                  N/A             N/A

Operating loss                          (145.3)           (22.1)            (5.1)             (21.7)             (2.1)              (0.4)           (1,960)           (170)

Interest expense                          (7.5)            (4.8)           (10.5)              (1.1)             (0.4)              (0.8)              (70)             40
(Loss) gain from sale of salon
assets to franchisees, net               (27.3)             2.9              0.2               (4.1)              0.3                  -              (440)             30
Interest income and other, net             3.4              1.7              5.2                0.5               0.2                0.4                30             (20)

Income tax benefit (3)                     4.6              2.1             69.8                2.6               9.6              685.0                  N/A             N/A

Income (loss) from discontinued
operations, net of taxes                   0.8              5.9            (53.2)               0.1               0.6               (4.3)              (50)            490

____________________________________________________________________________


(1)Cost of service is computed as a percent of service revenues. Cost of product
is computed as a percent of product revenues.
(2)Excludes depreciation and amortization expense.
(3)Computed as a percent of loss from continuing operations before income taxes.
The income taxes basis point change is noted as not applicable (N/A) as the
discussion below is related to the effective income tax rate.


                                       33

--------------------------------------------------------------------------------

Table of Contents



Fluctuations in major revenue categories, operating expenses and other income
and expense were as follows:
Consolidated Revenues
Consolidated revenues primarily include revenues of company-owned salons,
product and equipment sales to franchisees franchise royalties and fees and
franchise rental income. The following tables summarize revenues and same-store
sales by concept, as well as the reasons for the percentage change:
                                                                                     Fiscal Years
                                                                    2020                2019                 2018

                                                                                (Dollars in thousands)
Franchise salons:
Product excluding TBG                                           $  50,411          $    42,915          $    34,638
TBG product                                                         2,010               16,990               19,065
Total franchise product                                            52,421               59,905               53,703
Royalties and fees                                                 73,402               93,761               77,394
Franchise rental income                                           127,203                    -                    -
Total, Franchise salons                                           253,026              153,666              131,097
Franchise same-store sales (decrease) increase (1)                   (4.4) %               0.3  %               2.1  %

Company-owned salons:
SmartStyle                                                      $ 203,361          $   208,531          $   283,942
Supercuts                                                          54,121              383,380              463,644
Signature Style                                                   159,221              323,462              356,796
Total, Company-owned salons                                       416,703              915,373            1,104,382
Company-owned salon same-store sales (decrease) increase
(2)                                                                  (4.4) %              (0.4) %               0.4  %

Consolidated revenues                                           $ 669,729          $ 1,069,039          $ 1,235,479
Percent change from prior year                                      (37.4) %             (13.5) %              (4.4) %


_______________________________________________________________________________
(1)Franchise same-store sales are calculated as the total change in sales for
salons that have been a franchise location for more than one year that were open
on a specific day of the week during the current period and the corresponding
prior period. Fiscal year franchise same-store sales are the sum of the
franchise same-store sales computed on a daily basis. Franchise salons that do
not report daily sales are excluded from same-store sales. Locations relocated
within a one-mile radius are included in same-store sales as they are considered
to have been open in the prior period. Franchise same-store sales are calculated
in local currencies to remove foreign currency fluctuations from the
calculation. TBG salons were not a franchise location in fiscal years 2018 or
2020 so by definition they are not included in franchise same-store sales in
2018 or 2020. TBG same-store sales are excluded from fiscal year 2019 same-store
sales to be comparative to fiscal years 2018 and 2020.
(2)Company-owned same-store sales are calculated as the total change in sales
for company-owned locations that were open on a specific day of the week during
the current period and the corresponding prior period. Fiscal year company-owned
same-store sales are the sum of company-owned same-store sales computed on a
daily basis. Locations relocated within a one-mile radius are included in
same-store sales as they are considered to have been open in the prior period.
Company-owned same-store sales are calculated in local currencies to remove
foreign currency fluctuations from the calculation.


                                       34

--------------------------------------------------------------------------------

Table of Contents



Fiscal Year Ended June 30, 2020 Compared with Fiscal Year Ended June 30, 2019
Consolidated Revenues
Consolidated revenues are primarily comprised of service and product revenues,
as well as franchise royalties and fees, advertising fees and rental income.
Consolidated revenue decreased $399.3 million, or 37.4%. Service revenue and
product revenue decreased $418.1 million and $88.0 million, respectively. The
decline in service and product revenue is primarily the result of the Company's
sale of salons to franchisees and the government-mandated salon closures in the
fourth quarter. During fiscal year 2020, 1,448 salons were sold to franchisees,
net of buy backs and 487 and 62 system-wide salons were closed and constructed,
respectively (2020 Net Salon Count Changes). The impact to consolidated revenue
due to the sale of salons to franchisees and closure of salons was $412.4
million. Additionally, the decline in revenue was a result of the temporary
closure of all franchise and company-owned salons in the fourth quarter due to
the COVID-19 pandemic. Royalties and fees decreased $20.4 million due to the
refunding of $14.9 million of previously collected contributions to the
cooperative advertising funds. Additionally, as a result of the Company's
adoption of Topic 842, the Company now records revenue related to franchise
leases and this adoption resulted in $127.2 million increase in franchise rental
income for the year.
Service Revenues
The decrease of $418.1 million, or 55.8%, in service revenues during fiscal year
2020 was primarily due to 2020 Net Salon Count Changes. The impact to service
revenue due to the sale of salons to franchisees and closure of salons was
$350.8 million. Additionally, the temporary closure of salons in the fourth
quarter and company-owned same-store service sales decreases also contributed to
the decrease in service revenue. The company-owned same-store service sales
decrease of 3.3% during fiscal year 2020 was primarily due to a 7.4% decrease in
same-store guest transactions, partially offset by an increase of 4.1% in
average ticket price.
Product Revenues
The decrease of $88.0 million, or 39.0%, in product revenues during fiscal year
2020 was primarily due to 2020 Net Salon Count Changes. The impact to product
revenue due to the sale of salons to franchisees and closure of salons was $61.6
million. Company-owned same-store product sales decrease of 8.7% and the
temporary closure of salons in the fourth quarter also contributed to the
decrease in product sales. For fiscal year 2020, the decrease in company-owned
same-store product sales was the result of a decrease in company-owned
same-store transactions of 12.8%, partially offset by an increase in average
ticket price of 4.1%.
Royalties and Fees
The decrease of $20.4 million, or 21.7%, in royalties and fees for fiscal year
2020 was primarily due to the refunding of $14.9 million of previously collected
contributions to the cooperative advertising funds to provide temporary relief
to our franchisees and the decline in royalties in the fourth quarter is due to
government-mandated salon closures. Total franchised locations open at June 30,
2020 were 5,209 as compared to 3,951 at June 30, 2019.
Franchise Rental Income
The increase of $127.2 million in franchise rental income is due to the adoption
of Topic 842 in fiscal year 2020. Prior to the adoption, the Company recorded
franchise rental income and expense on a net basis.
Cost of Service
The 670 basis point increase in cost of service as a percent of service revenues
during fiscal year 2020 was due to higher minimum wage and commissions and
inefficient stylist hours.
Cost of Product
The 450 basis point increase in cost of product as a percent of product revenue
during fiscal year 2020 was primarily due to the shift into lower margin
wholesale product sales. Margins on retail product sales were 47.6% and 50.8%
for fiscal years 2020 and 2019, respectively. Margins on wholesale product sales
were 23.6% and 21.2% for fiscal years 2020 and 2019, respectively. The increase
in wholesale product margins in fiscal year 2020 were primarily driven by lower
sales to TBG.

                                       35

--------------------------------------------------------------------------------

Table of Contents



Site Operating Expenses
The decrease of $69.5 million, or 49.3%, in site operating expenses during
fiscal year 2020 was due to a net reduction in company-owned salon counts, a
decrease in cooperative advertising expense and a decrease in marketing spend.
Salons sold to franchisees and closed salons accounted for $37.8 million of the
decline. The Company records advertising expense as the contributions are
received as it has an obligation to spend the funds to support the brands. In
fiscal year 2020, the Company refunded $14.9 million in advertising fees that
were previously collected to provide temporary relief to our franchisees.
Marketing expense declined as part of our strategic shift to a full-franchised
business model.
General and Administrative
The decrease of $46.1 million, or 26.0%, in general and administrative during
fiscal year 2020 was primarily due to lower administrative and field management
salaries due in part to the Company's furlough program in response to the
COVID-19 pandemic and reductions in headcount as we align our cost structure
with our transition to an asset-light franchise model. Stock compensation
benefits associated with a change in performance awards assumptions also
contributed to the decrease year over year.
Rent
The decrease of $55.4 million, or 42.1%, in rent expense during fiscal year 2020
was primarily due to the net reduction in salon counts associated with the
Company's franchise strategy. Additionally, two months of rent abatement from
Walmart and a decline in percentage rent, both due to COVID-19 salon closures,
also contributed to the decline, but were partially offset by rent inflation.
Franchise Rent Expense
The increase in franchise rent expense is due to the adoption of Topic 842 in
fiscal year 2020. Prior to the adoption, the Company recorded franchise rental
income and expense on a net basis.
Depreciation and Amortization
The decrease of $0.9 million, or 2.4%, in depreciation and amortization during
fiscal year 2020 was primarily due to the net reduction in company-owned salon
counts, partially offset by an intangible asset impairment of $2.5 million.
Long-Lived Asset Impairment
In fiscal year 2020, the Company recorded a long-lived asset impairment charge
of $22.6 million which included a right of use asset impairment of $17.4
million. Prior to the Adoption of ASC 842 in fiscal year 2020, we did not record
a right of use asset so there was no impairment consideration. Additionally,
salon asset impairment increased in fiscal year 2020.
TBG Mall Restructuring
In fiscal year 2020, the Company incurred professional fees associated with
acquiring salons from TBG. In fiscal year 2019, the Company recorded a reserve
against a note receivable of $8.0 million and accounts receivables of $12.7
million due from TBG primarily for inventory shipments.
Goodwill Impairment
In fiscal year 2020, Company recorded $40.2 million of goodwill impairment
related to the Company-owned reporting unit. The Company's forecasted cash flows
for company-owned salons decreased significantly due to the impact of the
COVID-19 pandemic. As a result, the carrying value of the Company-owned
reporting unit exceeded its fair value resulting in a full impairment of
goodwill.
Interest Expense
The increase of $2.7 million in interest expense for fiscal year 2020 was
primarily due to interest charges associated with the Company's long-term
financing liabilities and the interest associated with the additional borrowing
in fiscal year 2020.

                                       36

--------------------------------------------------------------------------------

Table of Contents



(Loss)/Gain from sale of salon assets to franchisees, net
In fiscal year 2020, the loss from sale of salon assets to franchisees was
$27.3 million, including non-cash goodwill derecognition of $77.0 million. In
fiscal year 2019, the gain from sale of salon assets to franchisees was
$2.9 million, including non-cash goodwill derecognition of $67.1 million. The
decrease year over year is due to lower proceeds per salon sold in fiscal year
2020 compared to fiscal year 2019 as the Company sold more Supercuts salons in
fiscal year 2019, which typically vendition for greater proceeds than other
concepts. In fiscal year 2020, average proceeds per salon were $62.1 thousand
compared to $123.6 thousand in fiscal year 2019.
Interest Income and Other, net
The increase of $1.6 million, or 93.9%, in interest income and other, net during
fiscal year 2020 was primarily due to the gain on the sale of the Company's
headquarters of $2.5 million, partially offset by a decline in interest income.
Income Taxes
During fiscal year 2020, the Company recognized a tax benefit of $4.6 million,
with a corresponding effective tax rate of 2.6% as compared to recognizing tax
benefit of $2.1 million, with a corresponding effective tax rates of 9.6% during
fiscal year 2019.
See Note 10 to the Consolidated Financial Statements in Part II, Item 8, of this
Form 10-K.
Income from Discontinued Operations
Income from discontinued operations decreased $5.1 million, or 85.9%, during
fiscal year 2020, due to the lapping of income tax benefits associated with the
wind-down and transfer of legal entities related to discontinued operations
recognized in the second quarter of fiscal year 2019, partially offset by
beneficial actuarial adjustments recognized in the current year.
Fiscal Year Ended June 30, 2019 Compared with Fiscal Year Ended June 30, 2018
Consolidated Revenues
Consolidated revenues are primarily comprised of service and product revenues,
as well as franchise royalties and fees. Service revenue decreased $149.7
million, or 16.6%, primarily due to the sale of salons to franchisees and a
decline in company-owned same-store service sales of 0.3%. The Company closed
133 company-owned salons, constructed (net of relocations) 10 company-owned
salons and sold (net of buybacks) 735 company-owned salons during fiscal year
2019 (2019 Net Salon Count Changes). Product revenue decreased $33.1 million or
12.8% due to lower sales to TBG and a system-wide decline of retail sales of
2.4% excluding TBG. Partially offsetting these decreases was an increase in
royalty and fee revenue of $16.4 million, or 21.1%, due to the net addition of
644 non-TBG franchisees during the year.
Service Revenues
The $149.7 million decrease in service revenues during fiscal year 2019 was
primarily due to the 2019 Net Salon Count Changes and a decrease in
company-owned same-store service sales of 0.3%, which was primarily a result of
a 4.7% decrease in same-store guest visits, partially offset by a 4.4% increase
in average ticket price. Service revenues were also unfavorably impacted by a
cumulative adjustment in the prior year related to discontinuing a piloted
loyalty program that occurred in the prior year.
Product Revenues
The $33.1 million decrease in product revenues during fiscal year 2019 was
primarily due to 2019 Net Salon Count Changes, a decline in product sold to TBG,
the lapping of a one-time benefit related to discounted close-out product sales
as part of the SmartStyle operational restructuring in the prior year and a
decline in system-wide same-store product sales excluding TBG of 2.4%. The
decrease in system-wide same-store product sales excluding TBG was primarily a
result of a 6.0% decrease in transactions, partially offset by an increase in
average ticket price of 3.6%.
Royalties and Fees
The increase of $16.4 million in royalties and fees during fiscal year 2019 was
primarily due to higher royalties and advertising fund revenue due to an
increase of 644 non-TBG franchisees in fiscal year 2019 and an increase of 0.3%
in same-store sales at franchised locations excluding TBG.
                                       37

--------------------------------------------------------------------------------

Table of Contents



Cost of Service
The 140 basis point increase in cost of service as a percent of service revenues
during fiscal year 2019 was primarily due to state minimum wage increases, a
favorable shrink adjustment in the prior year and a one-time benefit from a
settlement in fiscal year 2018.
Cost of Product
The 280 basis point increase in cost of product as a percent of product revenues
during fiscal year 2019 was primarily due to higher discounting, the shift to
lower margin wholesale product sales, favorable shrink adjustment in the prior
year and a one-time benefit from a settlement in the prior year, partially
offset by inventory reserves in the prior year related to the January 2018
SmartStyle portfolio restructure and lower franchise product sold to TBG.
Margins on retail product sales were 50.8% and 52.0% in fiscal years 2019 and
2018, respectively. Margins on wholesale product sales were 21.2% and 21.6% in
fiscal years 2019 and 2018, respectively.
Site Operating Expenses
Site operating expenses decreased $13.0 million during fiscal year 2019 due
primarily to the 2019 Net Salon Count Changes, partially offset by higher
advertising fund expense due to the increase in franchise salon counts, higher
employment litigation reserves and higher contract maintenance, repairs and
services costs related to open salons.
General and Administrative
General and administrative expense increased by $3.0 million during fiscal year
2019 primarily due to an $8.0 million gain in the prior year associated with
life insurance proceeds, increased stock compensation and professional fees,
partially offset by lower administrative, corporate and field salaries and
bonuses.
Rent
Rent expense decreased by $51.3 million during fiscal year 2019 primarily due to
lease termination fees and other related closure costs associated with the
January 2018 SmartStyle portfolio restructure and the 2019 Net Salon Count
Changes, partially offset by rent inflation.
Depreciation and Amortization
Depreciation and amortization expense decreased $20.4 million during fiscal year
2019, primarily due to costs in the prior year associated with returning certain
SmartStyle locations to their pre-occupancy condition in connection with the
January 2018 SmartStyle restructuring and lower depreciation due to a reduced
salon base and lower salon asset impairments.
TBG Mall Restructuring
In fiscal year 2019, the Company recorded a reserve against a note receivable of
$8.0 million and accounts receivables of $12.7 million due from TBG based on
TBG's inability to meet the requirements of the promissory notes, including
non-payment of amounts due to the Company. The $8.0 million note relates to
prior year inventory shipments and the $12.7 million of receivables primarily
relates to current year inventory shipments. The remaining charge relates to
reserves in connection with the settlement agreement with TBG in June 2019.
There were no related TBG mall restructuring charges in fiscal year 2018.
Interest Expense
Interest expense decreased by $5.7 million during fiscal year 2019 primarily due
to a lower outstanding principal and lower interest rates associated with the
revolving credit facility compared to the retired senior term note and the
lapping of the premium and unamortized debt discount expense associated with
retirement of the senior term note in March 2018.
Gain from sale of salon assets to franchisees, net

In fiscal year 2019, the gain from sale of salon assets to franchisees was
$2.9 million, including non-cash goodwill derecognition of 67.1 million. In
fiscal year 2018, the gain from the sale of salons assets to franchisees was
$0.2 million, including $3.9 million of non-cash goodwill derecognition.
Interest Income and Other, net
The $3.5 million decrease in interest income and other, net during fiscal year
2019 was primarily due to prior year income from transition services related to
TBG and the lapping of interest income associated with life insurance contracts
settled in June 2018.
                                       38

--------------------------------------------------------------------------------

Table of Contents



Income Taxes
During fiscal year 2019, the Company recognized an income tax benefit of
$2.1 million on $22.3 million of loss from continuing operations before income
taxes as compared to recognizing income tax benefit of $69.8 million on
$10.2 million of loss from continuing operations before income taxes during
fiscal year 2018. The recorded tax provision and effective tax rate for the
twelve months ended June 30, 2019 were different than what would normally be
expected primarily due to the deferred tax valuation allowance.
Additionally, the Company is currently paying taxes in Canada and certain states
in which it has profitable entities.
See Note 10 to the Consolidated Financial Statements in Part II, Item 8, of this
Form 10-K.
Income (Loss) from Discontinued Operations
Income from TBG discontinued operations was $5.9 million during fiscal year 2019
primarily due to tax benefits associated with the wind-down and transfer of
legal entities. During fiscal year 2018, the Company recognized $53.2 million of
loss, net of taxes from TBG discontinued operations, primarily due to asset
impairment charges based on the sale prices and the carrying values of the
mall-based salon business and the International segment, the recognition of net
loss of amounts previously classified within accumulated other comprehensive
income, professional fees associated with the transactions and losses from
operations. See Note 3 to the Consolidated Financial Statements in Part II, Item
8, of this Form 10-K.
                                       39

--------------------------------------------------------------------------------

Table of Contents



Results of Operations by Segment
Based on our internal management structure, we report two segments: Franchise
salons and Company-owned salons. See Note 15 to the Consolidated Financial
Statements in in Part II, Item 8, of this Form 10-K. Significant results of
operations are discussed below with respect to each of these segments.

Franchise Salons
                                                                    Fiscal Years
                                       2020             2019             2018            2020             2019

                                               (Dollars in millions)                                                      Increase (Decrease)
Revenue
Product                             $  50.4          $  42.9          $  34.6          $  7.5          $   8.3
Product sold to TBG                     2.0             17.0             19.1           (15.0)            (2.1)
Total Product                       $  52.4          $  59.9          $  53.7          $ (7.5)         $   6.2
Royalties and fees (1)                 73.4             93.8             77.4           (20.4)            16.4
Franchise rental income               127.2                -                -           127.2                -

Total franchise salons revenue (2) $ 253.0 $ 153.7 $ 131.1 $ 99.4 $ 22.6



Franchise same-store sales (3)         (4.4) %           0.3  %           

2.1 %



Operating income                    $  35.2          $  36.4          $  34.0          $ (1.2)         $   2.4
Operating (loss) income from TBG       (2.3)           (20.2)             1.6            17.9            (21.9)
Total operating income (2)          $  32.9          $  16.1          $  35.6          $ 16.7          $ (19.5)

_______________________________________________________________________________


(1)Includes $1.6 million and $1.2 million of royalties related to TBG during the
fiscal years 2019 and 2018, respectively.
(2)Total is a recalculation; line items calculated individually may not sum to
total due to rounding.
(3)Franchise same-store sales are calculated as the total change in sales for
salons that have been a franchise location for more than one year that were open
on a specific day of the week during the current period and the corresponding
prior period. Quarterly and year-to-date franchise same-store sales are the sum
of the franchise same-store sales computed on a daily basis. Franchise salons
that do not report daily sales are excluded from same-store sales. Locations
relocated within a one-mile radius are included in same-store sales as they are
considered to have been open in the prior period. Franchise same-store sales are
calculated in local currencies to remove foreign currency fluctuations from the
calculation. TBG salons were not a franchise location in fiscal years 2018 or
2020 so by definition they are not included in franchise same-store sales in
2018 or 2020. TBG same-store sales are excluded from fiscal year 2019 same-store
sales to be comparative to fiscal years 2018 and 2020.

Franchise same-store sales by concept are detailed in the table below:


                                 Fiscal Years
                         2020          2019        2018
SmartStyle                (9.7) %     (5.6) %     (3.0) %
Supercuts                 (4.0) %      0.8  %      2.1  %
Signature Style           (3.5) %      0.1  %      2.1  %
Total                     (4.4) %      0.3  %      2.1  %


                                       40

--------------------------------------------------------------------------------

Table of Contents




Fiscal Year Ended June 30, 2020 Compared with Fiscal Year Ended June 30, 2019
Franchise Salon Revenues
Franchise salon revenues increased $99.4 million during fiscal year 2020,
excluding franchise rental income recorded as a result of the adoption of Topic
842, franchise salon revenues decreased $27.8 million compared to the prior
comparable period. The decrease was due to the refund of previously collected
contributions to the cooperative advertising funds, a waiver of fourth quarter
advertising fees, as well as franchise product sales to TBG. Royalties were flat
year over year despite the increase in franchise salon count, due to the fourth
quarter government-mandated salon closures. Franchisees purchased (net of
Company buybacks) 1,448 salons from the Company and constructed (net of
relocations) and closed 47 and 237 franchise-owned salons, respectively.
Franchise Salon Operating Income
During fiscal year 2020, Franchise salon operations generated operating income
of $32.9 million, an increase of $16.7 million compared to the prior comparable
period. The increase was primarily due to the decrease in TBG mall restructuring
costs.
Cash Generated from Salons Sold to Franchisees
During fiscal years 2020 and 2019, the Company generated $91.6 million and
$94.8 million of cash respectively, from the sale of company-owned salons to
franchisees. The decrease is due to lower proceeds per salon sold partially
offset by an increase in the number of salons sold.
Fiscal Year Ended June 30, 2019 Compared with Fiscal Year Ended June 30, 2018
Franchise Salon Revenues
Franchise salon revenues increased $22.6 million during fiscal year 2019 due to
a $8.3 million increase in franchise product sales and a $16.4 million increase
in royalties and fees as a result of higher franchise salons counts, partially
offset by lower product sales to TBG. Our franchisees constructed (net of
relocations) 65 salons, purchased (net of Company buybacks) 735 salons from the
Company and closed 156 salons (excluding TBG mall locations).
Franchise Salon Operating Income
Franchise salon operating income excluding TBG increased $2.4 million due to
higher product and royalty revenue as a result of the increase in franchise
salon count. Franchise salon operating income including TBG, decreased
$19.5 million during fiscal year 2019 due to the TBG restructuring charge of
$21.8 million related primarily to notes and accounts receivable reserves.
Cash Generated from Salons Sold to Franchisees
During fiscal years 2019 and 2018, the Company generated $94.8 million and
$11.6 million of cash respectively, from the sale of company-owned salons to
franchisees.


                                       41

--------------------------------------------------------------------------------


  Table of     Contents

Company-owned Salons

                                                                             Fiscal Years
                                             2020             2019              2018               2020              2019

                                                      (Dollars in millions)                                                           Increase (Decrease)
Total revenue                             $ 416.7          $ 915.4          $ 1,104.4          $  (498.7)         $ (189.0)
Company-owned same-store sales               (4.4) %          (0.4) %       

0.4 % (400 bps) (80 bps)



Operating (loss) income                   $ (96.1)         $  58.3          $    50.5          $  (154.4)         $    7.8
Salon counts                                   1,632            3,108              3,966



                                 Fiscal Years
                         2020          2019        2018
SmartStyle                (4.4) %      1.5  %      0.3  %
Supercuts                 (5.3) %     (2.3) %      1.7  %
Signature Style           (4.0) %     (1.3) %     (0.2) %
Total                     (4.4) %     (0.4) %      0.4  %



Fiscal Year Ended June 30, 2020 Compared with Fiscal Year Ended June 30, 2019
Company-owned Salon Revenues
Company-owned salon revenues decreased $498.7 million in fiscal year 2020,
primarily due to the closure of a net 250 salons and the sale of 1,448
company-owned salons (net of buybacks) to franchisees during the year and the
government-mandated temporary closure of our salons in third and fourth quarters
due to the COVID-19 pandemic. The decreases were also due to company-owned
same-store sale decrease of 4.4%. The company-owned same-store sales decrease
was due to a decrease of 7.7% in same-store guest transactions, which were
negatively impacted by the COVID-19 pandemic. This decrease was partially offset
by an increase of 3.3% in average ticket prices.
Company-owned Salon Operating (Loss) Income
During fiscal year 2020, the company-owned salon operations incurred an
operating loss of $96.1 million, compared to operating income of $58.3 million
in the prior comparable period. The decrease was primarily due to the $71.9
million reduction in operating income due to the reduction in company-owned
salons, the recording of a $40.2 million goodwill impairment charge due to the
economic disruption of COVID-19, the closure of company-owned salons due to the
COVID-19 pandemic, same-store sales decline and the right of use asset
impairment. These declines were partially offset by an overall decline in
general and administrative expense and marketing spend.
Fiscal Year Ended June 30, 2019 Compared with Fiscal Year Ended June 30, 2018
Company-owned Salons Revenues
Company-owned salon revenues decreased $189.0 million in fiscal year 2019,
primarily due to the 2019 Net Salon Count Changes and same-store sales decrease
of 0.4%. The same-store sales decrease was due to a 4.7% decrease in same-store
guest visits, partially offset by a 4.3% increase in average ticket price.
Company-owned Salon Operating Income
Company-owned salon operating income increased $7.8 million during fiscal year
2019, primarily due to the January 2018 SmartStyle portfolio restructure
consisting of lease termination and other related closure costs and costs
associated with returning the salons to pre-occupancy condition, and field
general and administrative savings primarily due to lower headcount. These
increases were partially offset by the 2019 Net Salon Count Changes, state
minimum wage increases, rent inflation and marketing investments.
                                       42

--------------------------------------------------------------------------------

Table of Contents

Corporate


Fiscal Year Ended June 30, 2020 Compared with Fiscal Year Ended June 30, 2019
Corporate Operating Loss (1)
Corporate operating loss of $82.1 million decreased $14.5 million during fiscal
year 2020, primarily driven by lower general and administrative salaries and
stock compensation benefits associated with a change in performance awards
assumptions during the year, partially offset by the prior year's franchise
convention cost, which was recorded as Corporate expenses in fiscal year 2020
compared to Franchise expense in fiscal year 2019.
Fiscal Year Ended June 30, 2019 Compared with Fiscal Year Ended June 30, 2018
Corporate Operating Loss (1)
Corporate operating loss of $96.6 million increased $5.3 million during fiscal
year 2019 primarily driven by a prior year gain of $8.0 million associated with
life insurance proceeds, partially offset by savings realized from Company
initiatives, including lowering headcount and lower incentive compensation.
_______________________________________________________________________________
(1)  The Corporate operating loss consists primarily of unallocated general and
administrative expenses, including expenses associated with salon support,
depreciation and amortization related to our corporate headquarters and
unallocated insurance, benefit and compensation programs, including stock-based
compensation.
Recent Accounting Pronouncements
Recent accounting pronouncements are discussed in Note 1 to the Consolidated
Financial Statements in Part II, Item 8, of this Form 10-K.

LIQUIDITY AND CAPITAL RESOURCES
Sources of Liquidity
Funds generated by operating activities, available cash and cash equivalents,
proceeds from sale of salons sold to franchisees, and our borrowing agreements
are our most significant sources of liquidity.
As of June 30, 2020, cash and cash equivalents were $113.7 million, with $110.9,
$2.6 and $0.2 million within the United States, Canada and Europe, respectively.
The Company has a credit agreement which provides for a $295.0 million five-year
unsecured revolving credit facility that expires in March 2023, of which $96.5
million was available as of June 30, 2020. See additional discussion under
Financing Arrangements and Note 8 to the Consolidated Financial Statements in
Part II, Item 8, of this Form 10-K.
Uses of Cash
The Company closely manages its liquidity and capital resources. The Company's
liquidity requirements depend on key variables, including the performance of the
business, the level of investment needed to support its business strategies,
capital expenditures, credit facilities and borrowing arrangements and working
capital management. Capital expenditures are a component of the Company's cash
flow and capital management strategy, which can be adjusted in response to
economic and other changes to the Company's business environment. The Company
has a disciplined approach to capital allocation, which focuses on investing in
key priorities to support the Company's response to the COVID-19 pandemic, as
well as its multi-year strategic plan as discussed within Part I, Item 1.
                                       43

--------------------------------------------------------------------------------

Table of Contents



Cash Flows
Cash Flows (Used In) Provided by Operating Activities
During fiscal year 2020, cash used in operating activities was $86.4 million.
Cash from operations declined due to lower revenues and margins and the
refunding of the cooperative advertising funds to Franchisees as a direct result
of the COVID-19 pandemic, as well as lower same-store sales, partially offset by
the elimination of certain general and administrative costs.
During fiscal year 2019, cash used in operating activities was $17.5 million,
primarily as a result of a decline in Company-owned operating margin, strategic
investment in new retail product lines and planned strategic G&A investments to
enhance the Company's franchisor capabilities and support the increase in volume
and cadence of transactions and conversions into the Franchise portfolio,
partially offset by the elimination of certain general and administrative costs.
During fiscal year 2018, cash provided by operating activities was $2.6 million,
primarily due to operating margin, partially offset by the payment of lease
termination and other related closure costs associated with the Company's
January 2018 SmartStyle portfolio restructures.
Cash Flows from Investing Activities
During fiscal year 2020, cash provided by investing activities of $61.0 million
was primarily from cash proceeds from sale of salon assets of $91.6 million and
the sale of the Company's headquarters of $9.0 million, partially offset by
capital expenditures of $37.5 million.

During fiscal year 2019, cash provided by investing activities of $87.8 million
was primarily from cash proceeds from sale of salon assets of $94.8 million and
proceeds from company-owned life insurance policies of $24.6 million, partially
offset by capital expenditures of $31.6 million.
During fiscal year 2018, cash used in investing activities of $1.1 million was
primarily from capital expenditures of $30.7 million, partially offset by cash
proceeds from company-owned life insurance policies of $18.1 million and cash
proceeds from sale of salon assets of $11.6 million.
Cash Flows from Financing Activities
During fiscal year 2020, cash provided by financing activities of $56.2 million
was primarily due to the net $87.5 million draw on the Company's line of credit
and the repurchase of common stock of $28.2 million.
During fiscal year 2019, cash used in financing activities of $126.7 million was
primarily for repurchase of common stock of $152.7 million and employee taxes
paid for shares withheld of $2.5 million, partially offset by proceeds from the
sale and leaseback of the Company's distribution centers of $28.8 million.
During fiscal year 2018, cash used in financing activities of $62.2 million was
primarily for repayments of long-term debt relating to the 5.5% senior term
notes of $124.2 million, repurchase of common stock of $24.8 million, employee
taxes paid for shares withheld of $2.4 million and settlement of equity awards
of $0.8 million, partially offset by borrowings on the revolving credit facility
of $90.0 million.
Financing Arrangements
Financing activities are discussed in Note 8 to the Consolidated Financial
Statements in Part II, Item 8, of this Form 10-K. Derivative activities are
discussed in Part II, Item 7A, "Quantitative and Qualitative Disclosures about
Market Risk."
The Company's financing arrangements consists of the following:
                                                                                                  June 30,
                                          Maturity Dates              2020                 2019                2020                2019

                                                                                                                                  (Dollars in
                                          (Fiscal year)                   (Interest rate %)                                        thousands)
Revolving credit facility                      2023                   5.50%                3.65%           $ 177,500          $    90,000
Long-term financing lease
liability                                      2034                   3.30%                3.30%              16,773               17,354
Long-term financing lease
liability                                      2034                   3.70%                3.70%              11,208               11,556
                                                                                                           $ 205,481          $   118,910


                                       44

--------------------------------------------------------------------------------

Table of Contents



As of June 30, 2020 and 2019, the Company had $177.5 and $90 million,
respectively, of outstanding borrowings under a $295.0 million revolving credit
facility. The five-year revolving credit facility expires in March 2023 and
includes a minimum liquidity covenant of not less than $75.0 million, provides
the Company's lenders security in substantially all of the Company's assets,
adds additional guarantors and grants a first priority lien and security
interest to the lenders in substantially all of the Company's and the
guarantors' existing and future property. The revolving credit facility includes
a $30.0 million sub-facility for the issuance of letters of credit and a $30.0
million sublimit for swingline loans. The Company may request an increase in
revolving credit commitments under the facility of up to $115.0 million under
certain circumstances. The applicable margin for loans bearing interest at LIBOR
ranges from 3.75%-4.25%, the applicable margin for loans bearing interest at the
base rate ranges from 2.75%-3.25% and the facility fee ranges from 0.5%-0.75%,
each depending on average utilization of the revolving line of credit.
In fiscal year 2019, the Company sold its Salt Lake City and Chattanooga
Distribution Centers to an unrelated party. The Company is leasing the
properties back for 15 years with the option to renew. As the Company plans to
lease the property for more than 75% of its economic life, the sales proceeds
received from the buyer-lessor are recognized as a financial liability. This
financial liability is reduced based on the rental payments made under the lease
that are allocated between principal and interest.
Our debt to capitalization ratio, calculated as the principal amount of debt as
a percentage of the principal amount of debt and shareholders' equity at fiscal
year-end, was as follows:
                                      Debt to                Basis Point
             As of June 30,        Capitalization       Increase (Decrease)(1)
             2020                          62.0  %               3,520
             2019                          26.8  %               1,120
             2018                          15.6  %                (400)


_______________________________________________________________________________

(1)Represents the basis point change in debt to capitalization as compared to
prior fiscal year-end.
The basis point increase in the debt to capitalization ratio as of June 30, 2020
compared to June 30, 2019 was primarily due to the increase in the Company's
borrowings.
The basis point increase in the debt to capitalization ratio as of June 30, 2019
compared to June 30, 2018 was primarily due to the repurchase of $8.6 million
shares of common stock for $152.7 million.
Contractual Obligations and Commercial Commitments
The following table reflects a summary of obligations and commitments
outstanding by payment date as of June 30, 2020:
                                                                                                 Payments due by period
                                                                          Within                                                       More than
Contractual Obligations                               Total               1 year            1 - 3 years           3 - 5 years           5 years

                                                                                                 (Dollars in thousands)
On-balance sheet:
Debt obligations                                  $   177,500          $    

- $ 177,500 $ - $ -



Finance lease liabilities (1)                          29,235              1,974                 4,028                 4,136             19,097
Other long-term liabilities                             7,014              1,114                 1,707                 1,329              2,864
Operating lease obligations (1)(2)                    933,115            166,635               283,019               224,856            258,605

Total                                             $ 1,146,864          $ 169,723          $    466,254          $    230,321          $ 280,566

_______________________________________________________________________________


(1)The total lease liability does not include interest. Payments due by period
are the payments due per the lease agreement and include embedded interest.
Therefore, the total payments do not equal the liability.
(2)Upon adoption of ASC 842 in fiscal year 2020, the operating leases were
recorded on the balance sheet so there are no off-balance sheet liabilities.
On-Balance Sheet Obligations
Our debt obligations are primarily composed of our revolving credit facility at
June 30, 2020.
                                       45

--------------------------------------------------------------------------------

Table of Contents



Finance lease liabilities are related to sale and leaseback transactions for two
distribution centers at June 30, 2020.
Other long-term liabilities of $7.0 million include $4.4 million related to a
Non-qualified Deferred Salary Plan and a salary deferral program of $2.6 million
related to established contractual payment obligations under retirement and
severance agreements for a small number of employees.
Operating leases primarily represent long-term obligations for the rental of
salons, including leases for company-owned locations, as well as salon
franchisee lease obligations, which are reimbursed to the Company by
franchisees. Regarding franchisee subleases, we generally retain the right to
the related salon assets, net of any outstanding obligations, in the event of a
default by a franchise owner. The Company has not experienced any material
losses as a result from these arrangements; however, the COVID-19 pandemic may
result in an increase in defaults which may be material.
This table excludes short-term liabilities disclosed on our balance sheet as the
amounts recorded for these items will be paid in the next year. We have no
unconditional purchase obligations. Also excluded from the contractual
obligations table are payment estimates associated with employee health and
workers' compensation claims for which we are self-insured. The majority of our
recorded liability for self-insured employee health and workers' compensation
losses represents estimated reserves for incurred claims that have yet to be
filed or settled.
The Company has unfunded deferred compensation contracts covering certain
management and executive personnel. Because we cannot predict the timing or
amount of future payments related to these contracts, such amounts were not
included in the table above. See Note 11 to the Consolidated Financial
Statements in Part II, Item 8, of this Form 10-K.
As of June 30, 2020, we have liabilities for uncertain tax positions. We are not
able to reasonably estimate the amount by which the liabilities will increase or
decrease over time; however, at this time, we do not expect a significant
payment related to these obligations within the next fiscal year. See Note 10 to
the Consolidated Financial Statements in Part II, Item 8, of this Form 10-K.
Off-Balance Sheet Arrangements
Interest payments on long-term debt are calculated based on the revolving credit
facility's rates. The applicable margin for loans bearing interest at LIBOR
ranges from 3.75%-4.25%, the applicable margin for loans bearing interest at the
base rate ranges from 2.75%-3.25% and the facility fee ranges from 0.5%-0.75%,
each depending on average utilization of the revolving line of credit.
We are a party to a variety of contractual agreements under which we may be
obligated to indemnify the other party for certain matters, which indemnities
may be secured by operation of law or otherwise, in the ordinary course of
business. These contracts primarily relate to our commercial contracts,
operating leases and other real estate contracts, financial agreements,
agreements to provide services and agreements to indemnify officers, directors
and employees in the performance of their work. While our aggregate
indemnification obligation could result in a material liability, we are not
aware of any current matter that we expect will result in a material liability.
We do not have other unconditional purchase obligations or significant other
commercial commitments such as standby repurchase obligations or other
commercial commitments.
We do not have any relationships with unconsolidated entities or financial
partnerships, such as entities often referred to as structured finance or
special purpose entities, which would have been established for the purpose of
facilitating off-balance sheet financial arrangements or other contractually
narrow or limited purposes at June 30, 2020. As such, we are not materially
exposed to any financing, liquidity, market or credit risk that could arise if
we had engaged in such relationships.
Dividends
In December 2013, the Board of Directors elected to discontinue declaring
regular quarterly dividends.
Share Repurchase Program
In May 2000, the Company's Board of Directors (Board) approved a stock
repurchase program with no stated expiration date. Since that time and through
June 30, 2020 , the Board has authorized $650.0 million to be expended for the
repurchase of the Company's stock under this program. All repurchased shares
become authorized but unissued shares of the Company. The timing and amounts of
any repurchases depends on many factors, including the market price of the
common stock and overall market conditions. During fiscal year 2020, the Company
repurchased 1.5 million shares for $26.4 million. As of June 30, 2020, 30.0
million shares have been cumulatively repurchased for $595.4 million, and $54.6
million remained outstanding under the approved stock repurchase program.

                                       46

--------------------------------------------------------------------------------

Table of Contents



CRITICAL ACCOUNTING POLICIES
The Consolidated Financial Statements are prepared in conformity with accounting
principles generally accepted in the United States of America. In preparing the
Consolidated Financial Statements, we are required to make various judgments,
estimates and assumptions that could have a significant impact on the results
reported in the Consolidated Financial Statements. We base these estimates on
historical experience and other assumptions believed to be reasonable under the
circumstances. Estimates are considered to be critical if they meet both of the
following criteria: (1) the estimate requires assumptions about material matters
that are uncertain at the time the accounting estimates are made, and (2) other
materially different estimates could have been reasonably made or material
changes in the estimates are reasonably likely to occur from period to period.
Changes in these estimates could have a material effect on our Consolidated
Financial Statements.
Our significant accounting policies can be found in Note 1 to the Consolidated
Financial Statements in Part II, Item 8, of this Form 10-K. We believe the
following accounting policies are most critical to aid in fully understanding
and evaluating our reported financial condition and results of operations.
Goodwill
As of June 30, 2020 and 2019, the Company-owned reporting unit had $0.0 and
$117.8 million of goodwill, respectively, and the Franchise reporting unit had
$227.5 and $227.9 million of goodwill, respectively. See Note 5 to the
Consolidated Financial Statements. The Company assesses goodwill impairment on
an annual basis, during the Company's fourth fiscal quarter, and between annual
assessments if an event occurs, or circumstances change, that would more likely
than not reduce the fair value of a reporting unit below its carrying amount.
Goodwill impairment assessments are performed at the reporting unit level, which
is the same as the Company's operating segments. The goodwill assessment
involves a one-step comparison of the reporting unit's fair value to its
carrying value, including goodwill (Step 1). If the reporting unit's fair value
exceeds its carrying value, no further procedures are required. However, if the
reporting unit's fair value is less than the carrying value, an impairment
charge is recorded for the difference between the fair value and carrying value
of the reporting unit.
In applying the goodwill impairment assessment, the Company may assess
qualitative factors to determine whether it is more likely than not that the
fair value of the reporting units is less than its carrying value (Step 0).
Qualitative factors may include, but are not limited to, economic, market and
industry conditions, cost factors, and overall financial performance of the
reporting unit. If after assessing these qualitative factors, the Company
determines it is "more-likely-than-not" that the carrying value is less than the
fair value, then performing Step 1 of the goodwill impairment assessment is
unnecessary.
The carrying value of each reporting unit is based on the assets and liabilities
associated with the operations of the reporting unit, including allocation of
shared or corporate balances among reporting units. Allocations are generally
based on the number of salons in each reporting unit as a percent of total
company-owned salons or expenses of the reporting unit as a percentage of total
company expenses.
The Company calculates estimated fair values of the reporting units based on
discounted cash flows utilizing estimates in annual revenue, service and product
margins, fixed expense rates, allocated corporate overhead, corporate-owned and
franchise salon counts, proceeds from the sale of company-owned salons to
franchisees and long-term growth rates for determining terminal value. Where
available and as appropriate, comparative market multiples are used in
conjunction with the results of the discounted cash flows. The Company engages
third-party valuation consultants to assist in evaluating the Company's
estimated fair value calculations. See Note 1 to the Consolidated Financial
Statements in Part II, Item 8, of this Form 10-K
                                       47

--------------------------------------------------------------------------------

Table of Contents



Long-Lived Assets, Excluding Goodwill
The Company assesses impairment of long-lived salon and right of use assets at
the individual salon level, as this is the lowest level for which identifiable
cash flows are largely independent of other groups of assets and liabilities,
when events or changes in circumstances indicate the carrying value of the
assets or the asset grouping may not be recoverable. Factors considered in
deciding when to perform an impairment review include significant
under-performance of an individual salon in relation to expectations,
significant economic or geographic trends, and significant changes or planned
changes in our use of the assets. The first step is to assess recoverability and
in doing that the undiscounted cash flows are compared to the carrying value. If
the undiscounted estimated cash flows are less than the carrying value of the
assets, the Company calculates an impairment charge based on the difference
between the carrying value of the asset group and its fair value. The fair value
of the salon long-lived asset group are estimated using a market participant
model based on the best information available, including salon level revenues
and expenses. The fair value of the right of use asset is estimated by
determining what a market participant would pay over the life of the primary
asset in the group, discounted back to June 30, 2020. The impairment is
allocated to long-lived assets based on relative carrying value, but not
impaired below fair value. Long-lived property and equipment asset impairment
charges related to continuing operations of $3.9, $4.6 and $11.1 million were
recorded during fiscal years 2020, 2019 and 2018, respectively in Depreciation
and Amortization in the Consolidated Statement of Operations. A long-lived
asset, including right of use and salon property and equipment, impairment
charge of $22.6 million was recorded during fiscal year 2020 and is separately
stated on Consolidated Statement of Operations. Of the total $22.6 million
long-lived asset impairment charge, $17.4 million was allocated to the right of
use asset and $5.2 million was allocated to salon property and equipment.
Judgments made by management related to the expected useful lives of salon
long-lived assets and the ability to realize undiscounted cash flows in excess
of the carrying amounts of such assets are affected by factors, such as the
ongoing maintenance and improvement of the assets, changes in economic
conditions and changes in operating performance. Right of use asset values are
impacted by market rent rates. As the ongoing expected cash flows and carrying
amounts of long-lived assets are assessed, these factors could cause the Company
to realize material impairment charges.
Income Taxes
Deferred income tax assets and liabilities are recognized for the expected
future tax consequences of events that have been included in the Consolidated
Financial Statements or income tax returns. Deferred income tax assets and
liabilities are determined based on the differences between the financial
statement and tax basis of assets and liabilities using currently enacted tax
rates in effect for the years in which the differences are expected to reverse.
We recognize deferred tax assets to the extent that we believe these assets are
more likely than not to be realized. The Company evaluates all evidence,
including recent financial performance, the existence of cumulative year losses
and our forecast of future taxable income, to assess the need for a valuation
allowance against our deferred tax assets. While the determination of whether or
not to record a valuation allowance is not fully governed by a specific
objective test, accounting guidance places significant weight on recent
financial performance.
The Company has a valuation allowance on its deferred tax assets amounting to
$122.4 and $70.7 million at June 30, 2020 and 2019, respectively. If we
determine that we would be able to realize our deferred tax assets in the future
in excess of their net recorded amount, we would make necessary adjustments to
the deferred tax asset valuation, which would reduce the provision for income
taxes.
Significant components of the valuation allowance which occurred during fiscal
year 2020 are as follows:
•In connection with the Coronavirus Aid, Relief and Economic Security Act (CARES
Act), Net Operating Losses (NOLs) resulting from accounting periods which
straddled December 31, 2017 are now considered definite-lived NOLs. Therefore,
the Company established a valuation allowance against the U.S. NOLs generated
during its fiscal year 2018 and recorded a net tax expense of $14.7 million.
•The Company determined that it no longer had sufficient U.S. indefinite-lived
taxable temporary differences to support realization of its U.S.
indefinite-lived NOLs and its existing U.S. deferred tax assets that upon
reversal are expected to generate indefinite-lived NOLs. As a result, the
Company recorded an additional $17.0 million valuation allowance on its U.S.
federal indefinite-lived deferred tax assets.
•The Company recognized a capital loss and established a corresponding valuation
allowance of $14.9 million on investment outside basis previously impaired for
financial accounting purposes.

                                       48

--------------------------------------------------------------------------------

Table of Contents



The Company reserves for unrecognized tax benefits, interest and penalties
related to anticipated tax audit positions in the U.S. and other tax
jurisdictions based on an estimate of whether additional taxes will be due. If
payment of these amounts ultimately proves to be unnecessary, the reversal of
these liabilities would result in tax benefits being recognized in the period in
which it is determined that the liabilities are no longer necessary. If the
estimate of unrecognized tax benefits, interest and penalties proves to be less
than the ultimate assessment, additional expenses would result.
Inherent in the measurement of deferred balances are certain judgments and
interpretations of tax laws and published guidance with respect to the Company's
operations. Income tax expense is primarily the current tax payable for the
period and the change during the period in certain deferred tax assets and
liabilities.
See Note 10 to the Consolidated Financial Statements in Part II, Item 8, of this
Form 10-K.

© Edgar Online, source Glimpses